7 Questions You Should Ask Before Hiring a Business Cleaning Service
You know that hiring a business cleaning service is important for the health, safety, and reputation of your business. But, how do you know that you’re hiring the right company? Before you get involved with a commercial cleaning service, you need to do your homework. You need to make sure the service you are considering has the expertise and quality of service that you need.
Here are seven questions you should ask before going hiring a business cleaning service.
- What Types of Facilities Do You Have Experience With?
Different types of businesses and facilities have different needs when it comes to commercial cleaning services. You want to want to make sure your cleaning service is experienced with your specific type of business. If you have a warehouse, you want a cleaning service that has the equipment, experience, and expertise to stay safe and do an excellent job.
If you are a medical clinic, dental office, or healthcare facility, you want to make sure your business cleaning service knows how to handle specific issues that are unique to the dental and medical industries.
A reputable commercial cleaning service will be happy to share their experience with you. They won’t want to take on a client unless they are confident they have the people and equipment to do an excellent job.
- What is Your Safety Policy?
A great business cleaning service is just as concerned about safety and security as you are. Before engaging a cleaning service, you want to understand what their safety policy is.
You want to work with a company that has trained their employees on safety issues and follows OSHA regulations.
If a cleaning service isn’t interested in doing a site visit to look for potential safety issues, that’s a red flag. The best business cleaning services want to make sure they know what hazards there are at your facility or building so they can keep their people safe and avoid causing harm to your facility or your employees and customers.
The best business cleaning services all make safety a top priority. They provide safety trainings for their employees, they have a safety policy, and they want to partner with you on safety issues relating to their cleaning services.
- How Do You Handle Privacy and Confidentiality Issues?
Privacy and confidentiality should be respected. If you operate a law firm, dental practice, or medical clinic it is critical that any service provider that you bring into your offices and facilities understand the importance of keeping patient and client information private. You could end up being liable for damages created by a vendor violating HIPAA rules or breaking confidentiality.
You want to make sure your commercial cleaning service understands HIPPA rules, has a policy dealing with privacy and confidentiality issues and has trained the employees who will be working in your offices about HIPPA and confidentiality.
Commercial cleaning services with extensive experience will not have a problem answering your questions regarding privacy and confidentiality issues.
- How Do You Screen Your Employees?
Before you bring anyone onto your properties in a professional capacity, you want to make sure they have been properly screened. You need to know that the people from your business cleaning service are not going to put your employees, customers, or property at risk.
You want to work with a business cleaning service that conducts background checks and has a thorough hiring process. This will not only help make your business safer, but it is also a sign of how seriously the cleaning service takes their job.
You deserve to work with a business cleaning service attracts the best people, not a company that is desperate enough to hire anyone.
- What Services Do You Offer? Do You Also Offer Parking Lot Sweeping Services?
Not all cleaning services are the same. You need to make sure that the commercial cleaning service you hire will be able to everything that you need done. One particular service you should ask about is parking lot sweeping services.
Many commercial cleaning services don’t have this capability. However, it is important to your business that your parking lot be swept regularly. A dirty parking lot not only affects your image, but it can also affect the safety of your employees and customers. You cannot assume a company is able to provide parking lot sweeping services. You need to ask.
Other services may want to ask about include:
- Carpet cleaning
- HEPA vacuuming
- Floor stripping and polishing
- Do You Use Sustainable Practices?
Does your cleaning service use sustainable solutions in its work? You want to hire a business cleaning service that uses products and procedures that are designed to protect the health and safety of your staff, visitors, and customers. You also want to make sure they are using environmentally-friendly products and procedures that keep your facility clean and limit negative environmental effects.
Using sustainable cleaning practices can be good for your bottom line. It also reduces the strain on local infrastructure and creates a better work environment for your staff.
You want your business cleaning service to use green cleaning products, where possible. You also want to make sure their employees have been trained in the best ways to dispose of waste that could damage the environment.
- Are You Bonded & Insured?
Even if you hire the most careful and conscientious commercial cleaning services company, accidents may still happen. You need to make sure you are working with a company that will step up and take responsibility in the event that one of their employees causes an accident.
You want to make sure that your cleaning service company is bonded and insured. This will help protect your business should something go wrong. You will also want to inquire about their umbrella policy and automotive coverage as well.
Having a bond and complete insurance coverage is also another indication that the cleaning company is a serious business that will be around for a long time. You should never do business with any cleaning service that hasn’t invested enough in their own business to become bonded and insured. Be sure to request a COI (Certificate of Insurance) from the company that you end up choosing to handle your cleaning requirements.