Category: Office Cleaning

20 Sep 2020
security

Security And Your Janitorial Company

Every business has some type of security protocol. Whether it is as simple as a lock and key or as in-depth as a full-on security system with cameras, keypads, and burglar alarms – all businesses have things they need to protect. For retail businesses, it may be merchandise, cash, or credit card numbers. For medical and legal offices it may be data, records, and personally identifiable information.

When considering a commercial cleaning company, security concerns may not be top-of-mind, but it is something that requires serious consideration. Commercial cleaning or janitorial staff have access to nearly every area of your business and they often work outside of normal business hours. This is why it is so important to make security considerations a priority when vetting potential providers.

What To Look For In Janitorial Service Providers

When hiring a janitorial service provider for your facility you need to understand their level of commitment to security. A reputable provider will have training and protocols in place that help ensure that its staff understands the importance of security. There are many ways that smart janitorial services can mitigate security risks and bolster client confidence.

Employee Background Checks – Any reputable janitorial service understands the importance of employee background checks. Background checks help to eliminate potential security risks by weeding out applicants with checkered pasts and less than honorable intentions. Make sure that your provider only employs staff that has passed a background screening.

Security Protocols and Training – In addition to employee background screening, set security protocols and regular employee training reinforces in the employees’ minds, the company’s commitment to security. In addition, it helps ensure that employees understand and follow security protocols. Ask prospective providers about their security policies and the level of security training their staff receives.

On-site Supervision – Ensuring that cleaning crews are supervised by a responsible individual provides several benefits. A supervisor represents a single point of contact, meaning that keys, alarm codes, and other access points are entrusted to only one individual. In addition, a supervised cleaning crew is far less likely to breach security protocols, knowing they are being watched.

Bonded and Insured – If your janitorial service provider is not bonded and insured, you need to find another provider. Bonding and insuring is the most important step a janitorial service provider can protect both themselves and their clients. It ensures that if a cleaning staff member damages or steals property from a client that the client will be reimbursed.

Low Employee Turnover – If your janitorial service provider experiences high employee turnover it can present a security risk for you. Cleaning staff that has had access to your building and inside knowledge of your security protocols and are no longer bound by the cleaning company, can represent a real security threat. Ask potential providers about their turnover rates and avoid companies that can not seem to retain staff.

Uniformed Staff – While this may not seem like a security precaution, uniformed cleaning staff are easily identifiable, making non-staff members easily identifiable as well. Ensuring that cleaning staff is required to wear name badges or IDs is another way that janitorial services can show their commitment to security.

A Little Forethought Goes A Long Way – It pays to be vigilant when hiring a commercial cleaning service and hiring the wrong one can cost you in a big way. Take your time, vet your prospects, and hire a firm that will add value rather than cost.

17 Aug 2020
office cleaning

10 Things To Look For In An Office Cleaning Company

Hiring a professional office cleaning company for your business is a great idea! It provides a clean and healthy environment for your staff and customers, makes a great impression, and can even reduce absenteeism and improve productivity. The key is hiring the right office cleaning company. Here are ten top tips for selecting an office cleaning company that will bring the most bang for your buck:

1) Hire a Company That Has Commercial Cleaning Experience

Your office represents your business; this is not a job for residential cleaning crews. You want to hire a reputable commercial cleaning company that has experience with office environments. Office environments have very specific characteristics that require specific cleaning processes and techniques. You want a business cleaning company that understands the value of first impressions, that knows how to safely clean electronics, and that understands the importance of sanitizing high-touch fixtures and appliances.

2) Expect Flexible Scheduling

Let’s face it, your nine-to-five business hours are set aside for conducting business. You need an office cleaning company that has the resources and flexibility to accommodate your business’ needs. You can not have people trying to clean while others are trying to work. Regardless of your business hours, a professional office cleaning service will be able to work around your productive hours and ensure your workplace is clean and sanitary at the start of every workday.

3) Inquire About Extended Services

You may not need your floors stripped and polished every week, but you do not want to have to hire another contractor to manage this task when the time comes. It is far easier to work with a trusted partner for all of your cleaning needs. Make sure your office cleaning provider offers all of the services that you require and has the equipment and resources to get the job done.

4) A Well-Trained Staff

Cleaning may seem like a mundane task that ‘anyone can do’, but you’ll be surprised at the difference proper training and experience can make. If you think your office is being thoroughly cleaned when assigning the cleaning to your staff, you are sorely mistaken. A well-trained office cleaning crew will produce results well beyond your expectations and will make you wonder why you ever assigned those duties to your office staff. Nothing against your staff; we’re sure they are very good at their jobs, but their job is not office cleaning.

5) Ask About Customizable Cleaning Plans

Every office is unique and every office has unique cleaning needs. From special requirements and budgetary restraints to security and privacy concerns, it is important that you hire an office cleaning company that can customize a plan to meet your unique requirements. Can they develop a plan that allows for daily cleaning, weekly deep cleaning, and quarterly floor stripping and polishing? These are the questions you need to ask.

6) Defined Communications Protocols

A well-organized office cleaning company will have in place set communications protocols that ensure that you are able to address issues, change plan parameters, and get answers when you need them. Communication is the foundation of good partnerships. Make sure that your office cleaning company understands and implements defined communication protocols.

7) Supervised Cleaning Crews

Regardless of the work environment, unsupervised staff often fail. It is vital that your office cleaning company provide supervised cleaning crews. There should always be a recognizable chain of command that is respected and adhered to. This requirement goes hand-in-hand with communications protocols. You should be able to reach out to a crew supervisor that is directly responsible to a division manager, quality control supervisor, or company principal.

8) Safety Training

Is your office cleaning staff fully versed in and expected to adhere to OSHA safety guidelines? If not, you need to hire a different office cleaning provider. Safety guidelines are in place to protect both workers and those that congregate in the environments in which they work. A wet floor without a sign can spell disaster for both your reputation and your bottom-line.

9) Licensing and Insurance

Whatever commercial cleaning company you choose needs to be licensed to operate in your state or community. They should also have liability insurance to cover any potential issues that may arise while they’re in your facility and you should ask for proof of both. This is no joke! An unlicensed contractor will likely not be covered by your insurance and an uninsured contractor is not worth your time or money.

10) Trust

A level of trust may be difficult to determine during the hiring process, but there are resources that you can use to your advantage. Online reviews, word-of-mouth, and gut instincts are all valid measures of trust. Most important is the post-hire data that you gather from your relationship with your provider. Do they follow through on promises? Do they meet expectations? Are they responsive and supportive? If you can answer ‘Yes’ to these questions, you have found a provider that actually provides an office cleaning service that will better your business.

 

10 Aug 2020
proactive cleaning

Staying Ahead of COVID-19 Through Proactive Cleaning

Smart corporate and commercial business owners and property managers are taking a proactive approach in the midst of the COVID-19 pandemic. Businesses that have remained open and those that are preparing to reopen are taking steps to stay ahead of the pandemic. This “staying ahead” approach is especially critical for New Jersey-area businesses to help ensure the health and well-being of both staff and customers.

Even if your business has not been exposed to the novel coronavirus, you still want your employees and customers to feel safe in your place of business. Putting a plan in place that includes proactive cleaning is one way to help ensure a safe environment for all concerned parties and shows that you are making every effort to combat the pandemic.

While proactive cleaning may not protect your facility from future contamination, it will provide peace of mind for your staff and customers and it ensures that your place of business is thoroughly and professionally cleaned and disinfected as per CDC guidelines.

How To Start a Proactive Cleaning Program

Because of the threat posed by the COVID-19 pandemic, deep cleaning​ and ​disinfecting​ have become a top priority for businesses large and small. ​The daily maintenance-like cleaning that was part of your pre-COVID business operations is no longer sufficient to keep your workplace safe – it’s time to call in the professionals.

Complete Care Maintenance​ has developed a proactive cleaning and disinfection protocol based on CDC guidelines and that is tailored to your facility’s unique needs. The first step in beginning your company’s proactive cleaning program is to schedule an onsite evaluation to ensure that your cleaning program meets your facility’s needs.

The onsite evaluation allows us to determine the scope of your facility, the requisite size of the cleaning crew, where to start and end the cleaning process, appropriate cleaning chemicals and supplies, and to establish a cleaning schedule.

How Is Proactive Cleaning Carried Out

We use the information gathered from the onsite evaluation to set up a cleaning crew specific to your facility as well as a customized cleaning plan that ensures the most thorough and efficient cleaning. The cleaning crew is made familiar with your facility’s physical layout, where to start the cleaning process, how to most efficiently move through the facility, and where to end the cleaning process. Each cleaning crew is assigned a supervisor to ensure that the established cleaning process is adhered to and to manage any issues that may arise onsite.

When your cleaning crew arrives on site they come completely prepared. Each member of the crew is aware of your facility’s specific requirements, is fully equipped with the necessary cleaning supplies, and has been fully versed on the established cleaning process specified for your facility. All members of the cleaning crew are subject to temperature checks prior to their shift, are equipped with personal protective equipment, and practice social distancing.

After a brief onsite meeting with the crew supervisor, all members of your cleaning crew get to work. Following the prescribed cleaning plan, they will move through your facility thoroughly cleaning and disinfecting each and every area, utilizing chemicals and processes recommended by the CDC.

What To Expect After Your Cleaning Crew Leaves

Whether your facility has been exposed to COVID-19 or not, you can rest assured that when your cleaning crew leaves your facility it is thoroughly cleaned and disinfected. Your staff and customers can feel safe in the knowledge that they are conducting business in an environment that is free of viruses, bacteria, and germs.

Ready To Get Started?

Complete Care Maintenance is at your disposal. Give us a call today to get your proactive cleaning program started and stay ahead of the pandemic.

 

10 Jun 2020
office hygiene

How To Improve Hygiene In The Workplace

With Covid-19 still wreaking havoc in the world, office hygiene is more important than ever. Business owners need to protect themselves, their staff, and their customers as best they can and proper workplace hygiene is essential. Here are a few tips on how to promote better hygiene and a healthier workplace.

Educate Your Staff

It is important that everyone on your staff understand the importance of proper hygiene in the workplace. They need to be aware of the severity of the situation and they need to understand that everyone plays a role in keeping each other safe.

Practice Social Distancing

Even in the workplace social distancing rules should be adhered to. Employees should not be allowed to congregate, work stations should be separated, and sharing of resources should be discouraged. The simple act of loaning a coworker a pen could be the catalyst for an outbreak.

Make Face Masks Available

Many positive cases of Covid-19 are asymptomatic. This means that many individuals are not even aware that they are carrying (and spreading) the virus. Making single-use face masks available to your staff and clients, and encouraging their use is an excellent way to limit the spread of viral agents.

Consider Daily Temperature Checks

Investing in a contactless, infrared thermometer and requiring staff to undergo a quick check for fever prior to beginning their workday can help ensure that no one is entering the workplace when sick.

Make Hand Sanitizer And Sanitizing Wipes Available

There should be hand sanitizer at every work station and employees should be encouraged to use it. In addition, you should make sanitizing wipes available to your staff and encourage them to wipe down desks, counters, door handles, etc. after every use. This is especially true for shared resources like printers, telephones, copy machines, and the like.

Schedule Daily Cleanings

Whether you prefer to set aside time at the beginning of the workday or the end, scheduling time for daily cleaning is an important step in preventing the spread of bacteria and viruses. Cleaning should include all workspaces, electronics (keyboards, mice, monitors), restrooms, breakrooms, door handles, vending machines, and other high-touch items.

Ensure That Soap Dispensers Are Restocked Daily

One of the most effective ways to stop the spread of viruses is simply washing your hands. Soap dispensers in restrooms, breakrooms, and kitchen areas should be restocked daily to ensure that your employees and customers have access to soap for handwashing.

Leave Interior Doors Open

Door handles are one of the most touched items in the workplace. You can help limit the number of times that these items are touched by simply leaving interior doors open. If possible, consider leaving exterior entrance and exit doors open as well.

Encourage Those Who Feel Ill To Stay Home

If a staff member feels ill they need to stay home. You should have policies in place that encourage employees to take a sick day if they are not feeling well. A single worker can quickly infect an entire team if they choose to come to work when ill. Make sure that your staff understands that they are responsible for protecting the health of others.

Consider Hiring A Commercial Cleaning Company

Hiring a commercial cleaning company is a great way to ensure that your workplace is properly cleaned and sanitized. These are professionals that understand how to thoroughly clean and sanitize commercial spaces. In addition, many commercial cleaning companies will restock hygiene products like soaps, sanitizers, toilet paper, and paper towels.

 

28 May 2020
disinfecting

Disinfecting Surfaces The Right Way

With many businesses set to reopen in the midst of the COVID-19 pandemic, business owners are working hard to ensure safe and clean work environments. For many business owners, this means hiring a commercial cleaning company. For others, it involves setting strict standards for inhouse cleaning crews. Either way, it is vital that whoever is responsible for cleaning and disinfecting your workplace knows how to do so properly.

Clean First

Too often people rely on disinfectants alone to sanitize hard surfaces in the home and workplace. The fact of the matter is that you need to clean and disinfect and while most of us focus on the disinfecting part of the equation, cleaning is even more important.

Dirty surfaces are covered in clusters of germs called biofilm that is resistant to disinfecting chemicals. These germs need to be removed before a disinfectant can effectively kill lingering viruses and bacteria. To do this you should clean all surfaces with a soap and water solution which helps break up the biofilm and will remove most of the germs and bacteria on the surface.

Always use separate cleaning cloths for each surface. Using the same cleaning cloth on multiple surfaces only spreads the germs around the entire workplace, a phenomenon known as cross-contamination. Disposable cloths are best as you will need at least two cloths to clean and disinfect each surface.

Then Disinfect

Only once you have cleaned with soap and water is a disinfecting chemical able to sanitize the surface, but you can’t just spray and wipe. All disinfectants have what is called a ‘dwell time’ which is the minimum amount of time the disinfectant needs to stay on the surface before it will kill any remaining germs.

Most disinfectants will list their dwell time on the back of the bottle and they can range from thirty seconds to several minutes. Be sure you know what the dwell time is for your particular disinfectant and leave it on the surface long enough to do its job. Again, use a separate cloth to wipe the disinfectant off of the surface and then toss it in the trash.

Dispose of All Cleaning Cloths

It is important to note that the novel coronavirus has been known to survive on paper and tissue for three hours or more and on cloth for two days. Properly disposing of the cloths used to clean and disinfect your workplace helps to ensure that the virus is not lingering in your trash receptacles.

Need Help Disinfecting Your Workplace

If you are looking fora commercial cleaning company to help with the cleaning and disinfecting of your workplace, Complete Care Maintenance can help. Call or contact us today to learn how we can help keep your New Jersey business clean and safe for both staff and customers.

08 May 2020
restroom cleaning

Your Public Restroom and Your Reputation

Your business’ reputation is one of your most important assets, and as a business owner, you likely invest a great deal of time and effort into nurturing it. Reputation is not something that you can buy, it is a reflection of other people’s opinions and impressions of your business, its employees, and its services. Making a good first impression is the first step toward building a positive reputation.

While most business owners recognize that cleanliness is important to making a good first impression, many do not extend that philosophy beyond the lobby and reception area. Despite the common sense appearance of this thought process, you might be surprised to learn that customers are likely more concerned with the cleanliness of your restrooms.

According to a survey conducted by Bradley Corporation, the cleanliness of your restrooms is a major deciding factor with regard to customer perceptions of your overall business. According to the survey results:

  • 69% of customers believe an unclean restroom indicates insufficient management
  • 67% of customers experience a lowered opinion of the company when restrooms are dirty
  • 63% of customers equate an unkempt restroom with a low degree of care for visitors’ comfort by the company

Each statistic makes it painfully obvious that the cleanliness of your public restroom has a direct impact on your customers’ satisfaction levels.

What Can You Do?

While everyone appreciates a clean restroom, no one wants to clean them. For most businesses maintaining a clean and sanitary restroom can be challenging and many use a commercial cleaning company to do the job for them. The key here is hiring the right company.

When considering commercial cleaning companies to manage your restroom cleaning needs there are several important things to consider. Obviously you want a company that is experienced, but you also want a company that can manage all of your restroom needs.

Your commercial cleaning company should:

  • Clean and disinfect all areas of the restroom with particular emphasis on high-touch areas like door handles, stall doors, faucets, hand dryers, and dispensers.
  • Clean and disinfect toilets and urinals, including hard to reach areas behind toilets and urinals
  • Clean and sanitize floors, walls, and countertops
  • Clean and sanitize sinks
  • Empty trash
  • Restock soaps, toilet paper, paper towels, feminine hygiene products, urinal cakes, and other restroom supplies.

Having a commercial cleaning company manage your restroom cleaning needs ensures that your restrooms are an asset to your company and that they reflect a positive image for your business. Your customers will appreciate it, your staff will appreciate it, and you will be assured that your clients and customers are not forming poor opinions of your business due to poor restroom maintenance.

 

 

18 Apr 2020
office cleaning

Spring Cleaning Your Office

office cleaning

Spring cleaning is something that many of us do at home when the weather begins to warm up, but it is also a great time to get your office spruced up. The long cold winter month can take a toll on office floors and windows and every office can use a good thorough cleaning at least once a year. If you’re ready to give your office a much-needed refresh, here a few tips to help make your spring cleaning efforts pay off.

Plan and Stay Ahead

Believe it or not, many businesses get the spring cleaning bug and professional office cleaning companies are often quite busy this time of year. You will want to plan ahead and set a specific date and time to have your office professionally cleaned. Take the time to fully evaluate your office cleaning needs and find a provider that can manage it all. A good office cleaning company will be happy to schedule in advance and most will provide after-hours services to avoid business interruption.

Floors Require Special Attention

The winter months are particularly hard on your office floors. Whether your floors are hardwood, tile, polished cement, or carpet they need to be professionally cleaned. You will want to ensure that the cleaners you hire have experience with a variety of floor types and that they have the knowledge and equipment to do the job right. Nothing will brighten your offices like freshly polished floors and deep-cleaned carpets.

Don’t Forget Windows And Doors

Entry doors and windows are also hard hit during the winter months and they are high-touch surfaces that require disinfection. Not to mention, they are often the first thing that clients and customers see when they visit your office. Ensuring that these areas are squeaky clean will promote a good first impression. A quality commercial cleaning company will pay particular attention to these areas.

Never Ignore Conference And Break Rooms

Conference and break rooms are often forgotten when people think of places in the office that may need some attention. These are areas where employees gather, prepare food, eat, drink, and kick back.  These areas in your office can harbor all manner of germs and bacteria and they deserve a thorough cleaning and regular maintenance.

Desks, Electronics, And Office Equipment

Believe it or not, the average office desk harbors more germs and bacteria per square inch than the typical toilet seat. Yikes! The same is true of electronics and office equipment. Just consider how many germs might be present on the office phone or copy machine. These are high-touch items that need to be cleaned and disinfected regularly.

Restrooms

One thing is true about restrooms: everybody wants a clean restroom, but nobody wants to clean the restroom. Still, if you are like most businesses, you likely clean your restrooms on a daily basis. The question is, just how clean are they. While you are having professionals clean the other areas of your office, it makes sense to let them put their expertise to work in your restrooms.

Get Started Today

Complete Care Maintenance understands that every office is as unique as the people that run them. This is why our services are based on the needs and requirements of your office or office building. We will work with you to put together a custom spring cleaning plan for your office and get your spring cleaning done right! Do not settle for anything less than high-quality office cleaning services. Contact the experts of Complete Care Maintenance at 1 (609) 275 8227  and let us help get your office building ready for spring!

 

08 Apr 2020
clean lobby

A Clean Lobby Makes a Great First Impression

clean lobby

First impressions are everything and for many of your customers, your office lobby is their first opportunity to take stock of your company. While it is important to maintain cleanliness in all areas of your organization, the lobby should be a priority. Below are just a few tips that will get you on your way to making a great first impression with your office building’s reception area.

Pay Attention To Your Entryway

Let’s face it, your main entryway is easily one of the most trafficked areas in your building. It is where nearly everyone enters and exits the building. Because there is so much foot traffic in your entryway the floors accumulate more dirt and grime and doors and windows tend to get smudged.

It is important to ensure that carpets and floors are properly maintained in this ever so visible space. Daily vacuuming and/or dust mopping should be a priority as should attention to any spills or stains.

Do not forget the doors, windows, and outside entryway as well. Debris outside your lobby, smudges on the glass doors, and noticeably dirty door handles are not going to give your clients a positive impression of your business.

Desks And Reception Area

A clean and tidy reception desk helps make for a good first impression. Like your entryway, the reception desk gets a lot of traffic. Be sure that carpets and floors receive the attention that they should and always maintain a clean desk.

Do not forget the chairs in waiting areas, these too are well-used and should be cleaned on a regular basis. Nobody wants to sit in a chair with noticeable stains or accumulated dust.

Shed Some Light On Your Windows

Natural sunlight is a great way to brighten the office and give it a more airy feel however that sunlight often reveals dust, smudges, and other noticeable dirt not always visible under artificial light. Be sure that your windows are cleaned both inside and out on a regular basis, so you and your clients can enjoy the natural light without the unsightly smudges.

Do not forget the window sills as they are natural dust collectors. Be sure to wipe them down when cleaning the glass.

Bad Smells Leave Bad Impressions

Sometimes when we spend too much time in a building we become immune to the odors that persist there. A dirty ventilation system can be a source of unpleasant odors and clients will certainly notice if your lobby smells bad. Dust, dander and other contaminants that accumulate on a daily basis can build-up in the ventilation system leave your lobby smelling stale.

Regular dusting of surfaces (including high-surface areas) and daily cleaning can help mitigate this problem. If the smell persists, it may be time to call a professional to clean out your ducts.

A Good First Impression Is Easier Than You Think

Establishing a great first impression with your office lobby is easier than you think. Take the first step and establish a cleaning regimen with your trusted commercial cleaning service company. Your clients or customers will notice a clean and professional ambiance to your workplace.  Start making those first impressions count and contact us today.