Category: Corporate Cleaning

10 Jun 2021
office cleaning

Office Cleaning: 5 Things Missing From Your Checklist

Whether you use an in-house office cleaning staff or outsource your cleaning to a professional office cleaning company, there are some areas in every office environment that often get overlooked. If you outsource your office cleaning and find that these areas are not being cleaned, it’s time to fire your commercial cleaning company. If you use in-house cleaning staff be sure to add these five areas to your office cleaning checklist.

Buttons, Switches, Knobs, and Handles

Take a moment to have a good look around your office building. Can you count the number of knobs, handles, buttons, and switches? Chances are that even the most meticulous office manager will miss a few of these ubiquitous items. There are the obvious ones like doorknobs and handles, light switches, and elevator buttons, but what about the buttons on the office phone, the fax machine, or the office printer. Then there are the microwave and refrigerator door handles, water cooler buttons, sink fixtures, drawer pulls, and countless others.

These items get touched multiple times throughout the day and by multiple individuals. They may not be obvious high-touch surfaces, but high-touch surfaces they are, and the average microwave door handle or fax machine button can harbor as many germs as the average toilet seat! Make sure you add these items to your office cleaning checklist.

Trash Cans

Surely your office cleaning staff regularly empties the trash receptacles throughout your office, but do they clean and disinfect them? Trash cans are another breeding ground for germs and bacteria that can cause foul odors and an unhealthy environment for you and your staff. Add trash cans to your office cleaning checklist to ensure that they get cleaned and disinfected on a regular basis. You will enjoy an odor-free office environment and your clients will appreciate the attention to detail.

Behind Appliances and Office Machines

The old saying goes: Out of sight, out of mind. This is especially true for these areas in your office. When was the last time you moved the microwave in the breakroom or looked behind the office printer? You might be surprised at how much dust and debris has accumulated over time. Breakroom and kitchen appliances can build up enough dirt, dust, and liquid to create a sticky, stinky sludge, that if left unchecked can lead to nasty odors and damaged floors. Electronic office equipment is highly susceptible to overheating when dust accumulates and this can significantly reduce its useful lifespan. Adding these hidden areas to your office checklist not only ensures a cleaner environment but can save you thousands in repair and replacement costs.

Ceiling Fans and Light Fixtures

If you can’t remember the last time you cleaned the ceiling fans and light fixtures in your office building, you are not alone. These are easily some of the most overlooked items when it comes to office cleaning. The fact is that like your kitchen appliances and office machines, the buildup of dust and dirt causes them to work harder and at higher operating temperatures. This shortens their useful lifespan and requires more frequent replacement. In addition, ceiling fans not only gather dust but also disperse it every time you turn on the fan, sending dust mites and allergens into the air. Putting these on your office cleaning checklist will result in cleaner air and longer-lasting fixtures.

Air Vents

Speaking of cleaner air, when was the last time you took a good look at the air vents in your office? For many of us, the answer to that question is ‘Umm, never’. The air vents in your office building should be dusted on a regular basis to avoid dispersing excess dust and allergens throughout the building. In addition, you should have your ductwork professionally cleaned at least semi-annually to avoid the buildup of harmful allergens and molds. It only takes a few seconds to dust an air vent and it can have a significant impact on the overall quality of air in your office.

Wondering What Else Is Missing From Your Office Cleaning Checklist?

If you are concerned about the health and safety of your staff and customers, it is important that you maintain a healthy office environment. In the post-pandemic world, your staff and customers expect nothing less. Complete Care Maintenance can help you build a comprehensive office cleaning checklist and can even provide professional office cleaning service at a reasonable cost.

01 Jun 2021
cross-contamination

Avoid Cross-Contamination When Cleaning

Oftentimes the spread of germs is facilitated by cross-contamination. Cross-contamination is defined as the transfer of bacteria or other microorganisms from one substance to another. Surprisingly, cross-contamination often occurs as a result of cleaning. While this may sound counter-intuitive, poor cleaning practices are a major source of cross-contamination. Professional cleaning companies recognize this fact and put in place procedures and protocols that are designed to mitigate the risk of cross-contamination.

How To Avoid Cross-Contamination When Cleaning

Use Smart Cleaning Processes – Putting cleaning processes in place helps ensure that cleaning duties are performed in a consistent manner. Smart cleaning processes take into consideration the risk of cross-contamination and focuses on taking steps to prevent it.

  1. Always start with a clean pair of gloves and fresh cleaning equipment.
  2. Clean one area at a time.
  3. Always clean from top to bottom, wiping down surfaces with an effective cleaning solution.
  4. Spray disinfectant on all high-touch surfaces like desks, phones, doorknobs and push plates, elevator buttons, counters, railings, and all bathroom surfaces, following manufacturer recommendations for saturation and dwell time.
  5. Finally, clean the floor starting from an inside corner and working your way toward the exit.
  6. Place cleaning cloths, mop heads, and other used cleaning tools in a plastic bag and dispose of your gloves when you finish.
  7. Repeat this process for every area that you clean, never using the same cleaning cloths, mop heads, etc.

Color Code Your Cleaning Supplies – Color coding cleaning supplies is an excellent way to reduce cross-contamination. For instance, always having ample supplies of cleaning cloths in pre-defined colors can help cleaning crews avoid using the same cloth in two distinctly different areas. A simple color-coding system might look like this:

  • Red – Red cloths and equipment marked in red are designated for high-risk areas like toilets and urinals.
  • Yellow – Yellow cloths and equipment are designated for medium-risk surfaces like restroom sinks and countertops.
  • Green –  Green is designated for lower-risk areas such as office areas and non-prep food surfaces.
  • Blue – Blue cleaning supplies are reserved for low-risk surfaces like glass and mirrors.

With a color-coded system like this, you can avoid you can mitigate cross-contamination and more easily monitor workers to ensure they are following protocols.

Choose The Right Tools –  Choosing microfiber over traditional cloths and mop heads is a big step forward in reducing cost-contamination. Traditional cleaning cloths and mop heads are made from absorbent cotton fiber. One study conducted by the University of California Davis Medical Center in collaboration with the EPA that traditional wet loop mops reduced bacteria by 30%, while microfiber mop heads showed a 99% reduction in bacteria.

Microfiber traps bacteria in the fibers of the mop while wet loop mops capture bacteria in the water molecules. Every time a wet loop mop gets dunked in a body of water the bacteria are released, only to be redistributed on the surface being cleaned. Microfiber employs positively charged particles to trap dust particles which is where the bacteria hide. It is a much more effective method for removing bacteria from surfaces.

Like microfiber Hepa filters do a better job of trapping dust particles that harbor germs and bacteria. Traditional vacuums typically employ a cotton or polyester fiber filter that fails to hold the dust as well as the fiberglass and charcoal found in a Hepa filter. Selecting a Hepa filter vacuum will help reduce the risk of cross-contamination.

Segregate Cleaning Staff – Assigning designated staff members to areas throughout your facility is a great way to mitigate cross-contamination. Allowing the same individual to clean the restroom and the kitchen can easily create cross-contamination concerns.

People, whether they realize it or not can collect and carry germs and bacteria on their clothing, shoes, hands, and hair. Limiting cleaning crew staff to designated areas helps to reduce the risk of transmission.

Employ A Commercial Cleaning Company – A well-organized and well-managed commercial cleaning company will already have these protocols and procedures in place. They will be fully versed in the use of proper chemicals and equipment, and they understand how to clean and disinfect virtually any surface.

 

 

 

21 May 2021
commercial cleaning company

Evaluating Cleaning Company Performance

As a business owner or facility manager, it is easy to get caught up in the fast-talking promises of a cleaning company sales representative. After all, they are trying to sell you a service. They are not going to say anything negative about their cleaning services. And while it is important for you to listen to what they have to offer, ask questions, and ensure that their services align with your needs, it is just as important to monitor their performance over time.

Oftentimes, commercial cleaning companies will perform exceptionally well during the ‘honeymoon’ period of your relationship. As time wears on, many cleaning companies become complacent, turnover staff, or change management. This can result in a reduction in standards, untrustworthy cleaning crews, and less bang for your buck.

So, How Can You Tell If Your Cleaning Company Is Delivering On Their Promises?’

Time – If your cleaning crew is chronically late, something is not right. If your cleaning crews are leaving early, something is not right. If your cleaning crew is not putting in the time necessary to fully clean your facility, you are getting robbed. A well-managed cleaning crew will be on time every time, will take the time to do their job well, and will fulfill the hours they are contracted to work.

Preparedness –  A well-managed cleaning company will ensure that its cleaning crews are always well-prepared. They will bring with them all the necessary materials, safety equipment, and cleaning tools and products. You should never see a professional cleaning crew reusing cleaning cloths or mop heads.

Processes and Procedures – Does your cleaning crew follow a familiar process every time they clean? Can you predict which areas will get cleaned first, how long it will take, and what chemicals and cleaning tools will be used? That is a process or procedure being followed and all professional cleaning companies should have standardized processes and procedures in place.

Safety Is a Priority – A well-trained cleaning staff will follow prescribed safety protocols. You should never see wet floors without caution signs, cleaning crews horsing around, or any type of behavior that endangers, you, your staff, your customers, or the cleaning crew..

 Familiar Faces – Do you recognize the staff that cleans your facility? A smart commercial cleaning company is very good at retaining staff. They understand that it is far more costly to vet and train new staff than it is to retain tenured staff. If you recognize the people that come to clean your facility on a regular basis, your cleaning company is likely doing a great job.

Accountability – Does your cleaning crew have a leader, an individual that you have been introduced to and is available if there are issues or concerns. A quality commercial cleaning company will always assign a crew leader or manager who is willing to take responsibility for the actions of their crew.

Proactive Management – A customer-centric commercial cleaning company has a management staff that is proactive. They follow up with their customers on a regular basis to ensure that they are happy with the service, ask if there is anything more they can do, and make themselves available in the event that issues arise.

What To Do If Your Provider Falls Short

If your commercial cleaning company is not living up to its promises, Complete Care Maintenance can help. We have built our reputation on providing exceptional commercial cleaning at an affordable price. Call or contact us today!

 

 

 

 

11 May 2021
office cleaning

5 Common Office Cleaning Mistakes

As Americans slowly begin returning to the office, office cleaning protocols are at the top of everyone’s mind. Building superintendents, office managers, and workers are understandably concerned about cleanliness and safety in the workplace. While many office building managers are utilizing professional office cleaning services, others are relying on in-house staff to manage office cleaning responsibilities, and while your staff may have good intentions when it comes to cleaning, they often lack the knowledge and expertise that comes with professional cleaning services.

Here are five common mistakes that untrained cleaners make when performing office cleaning duties:

Spot Cleaning – One of the most common office cleaning mistakes, spot cleaning refers to the cleaning of only visible surfaces. Spot cleaners rarely move things in order to clean an entire surface. At first glance, your office may look clean, but deep down there are germs and bacteria lurking in hidden corners and unseen spaces.

Overlooking High-Touch Surfaces – High-touch surfaces such as door handles, keyboards, computer mice, shared office machines, elevator buttons, and light switches are areas that professional office cleaners pay particular attention to. These surfaces are a breeding ground for germs and bacteria and they should be cleaned and disinfected thoroughly and often.

Failing To Disinfect – Cleaning is only the first step in the disinfecting process and it is often the only step an untrained office cleaner will take. In reality, surfaces should first be cleaned and then disinfected with an EPA-approved disinfectant. In addition, office cleaning staff must understand that different disinfectants require different dwell times to be effective. Failure to follow the manufacturer’s recommendations is a failure to disinfect.

Avoiding Common Areas – Common areas such as breakrooms, restrooms, and kitchens are some of the dirtiest areas in your office building and without dedicated office cleaning staff, these areas are often avoided. While everyone wants a clean restroom, no one wants to clean it. Avoiding these areas is a huge mistake as they often harbor germs and bacteria that can spread viruses and disease.

Cross Contamination – Untrained office cleaning staff may not know the intricacies of avoiding cross-contamination. Mistakes like using the same cleaning cloth throughout the entire building or failing to change the mop head after cleaning the restroom. A professional office cleaning staff will understand how to avoid cross-contamination and will follow prescribed protocols to ensure that they are not moving germs and bacteria from one area to the next.

How To Avoid Common Cleaning Mistakes

The easiest way to avoid common office cleaning mistakes is to hire a quality office cleaning company. Professional cleaning crews are trained in office cleaning and disinfecting protocols and they are well aware of how to avoid common cleaning mistakes. Complete Care Maintenance can help with all of your professional office cleaning needs. Contact us today for a free consultation.

 

30 Apr 2021
cleaning and disinfecting

Cleaning And Disinfecting: The New Normal

There is no denying it. The new normal demands that everyone steps up their cleaning and disinfecting protocols and procedures.

Let’s put all of our cards on the table and stop him-hawing around. There is no denying that the Covid-19 pandemic has ushered in a new normal for all of us and change is in the air. There is no longer time for a wait-and-see mentality. We have waited. We have seen. The elephant in the room can no longer be ignored.

We can not walk into a grocery store without noticing how Covid-19 has changed the world in which we live. Every interaction we have, every building we enter, every time we venture out in public, it is another environment we have been exposed to, another risk we have taken.  We have risked not just our own safety, but the safety of our family, friends, and neighbors. Everywhere we go, we are wary of the unseen danger.

People need to feel safe in these unprecedented times and as facility managers and business owners, we play a key role in adjusting to the new normal. We must help people to feel safe. It is both social responsibility and business imperative.

Cleaning And Disinfecting Makes People Feel Safe

The first step in making people feel safe in your facility is to create and implement a cleaning and disinfecting program that addresses peoples’ concerns. Your program should the latest safety, infection control, and cleaning protocols recommended in official guidance from the CDC, WHO, and OSHA. Your program should utilize EPA-recommended cleaning agents and disinfectants that are designated for use against Covid-19. You should also provide clear policies and procedures for cleaning and disinfecting your facility and include training for all employees on the proper handling, dwell times, and use of all cleaning chemicals and disinfectants.

That is a lot of work and it will take time and money to implement properly. There is the cost of chemicals and cleaning equipment, time spent researching and training staff on proper use, and safety protocols. And, of course, the time your staff will spend doing the actual cleaning and disinfecting – time they will not be spending doing the work you pay them to do.

If you do not have robust cleaning and disinfecting protocols already in place, starting from scratch may not be a viable option. You may find it more efficient and less costly to hire a reputable commercial cleaning company that has the equipment and know-how to hit the ground running.

Qualified commercial cleaning companies already have the trained staff, the proper procedures and protocols, and the right tools and chemicals, and the knowledge and experience to clean and disinfect your facility effectively. All this adds up to reduced costs for you, faster time to implementation, improved employee productivity, and favorable public perception for your business.

The new normal demands that business owners and facility managers make cleaning and disinfecting an integral part of the customer service offerings. Customers, business partners, and staff now consider health and safety a top priority and it is your job to make them feel safe. This shift in public perception is not likely to go away anytime soon and the sooner you put a rigorous cleaning and disinfecting program in place, the better.

20 Apr 2021
janitorial services

Getting The Most Out Of Your Janitorial Services Company

Hiring a janitorial services company can be a huge boon for your business especially in the midst of the current pandemic. But we should not forget that janitorial services also come with a price tag and it is vital that you understand how to get the most out of your janitorial service provider to ensure the greatest return on your investment. Here are a few tips that will help you and your provider deliver the most bang for your buck:

Get An Accurate Janitorial Services Estimate

Often times when hiring a janitorial service for your place of business, cost becomes a primary factor in determining which provider you choose. It is important to keep in mind that low pricing is not really what ensures a healthy ROI. When vetting commercial cleaning companies you will likely receive a variety of quotes from different providers, and business owners often assume that all the quotes they receive reflect the same level of service.

The reality is if you do not take the time to clearly define your organizational needs you are leaving it up to the service provider to determine the level of service they will provide. Having a clear understanding of what you expect from your janitorial services company and ensuring that they understand your needs and expectations will go a long way toward getting more accurate quotes.

You should know how much space will need to be serviced, how much traffic that space receives, what services you require to maintain the space, and how often it will need to be cleaned. This information is important to your janitorial services provider because different facilities require different cleaning programs, different equipment, larger crews, and potentially more specialized cleaning and/or security protocols. All of these things are taken into consideration when providing an estimated cost for services.

How You Can Reduce Janitorial Services Costs

Consider Your Space

If we consider janitorial services costs on a cost per square foot basis we can find ways to reduce the cost overall. Obviously, the fewer square feet that need to be cleaned the lower the total cost. Of course, you do not want your janitorial services provider to only clean half of your office, but you may find that some areas of your facility require less frequent cleaning. Perhaps your 10,000 sq/ft facility houses 5,000 sq/ft of storage space, 2,500 sq/ft, of office space, and 2,500 sq/ft of common area. Your storage area likely does not need daily cleaning and if it does, it may be a task that can be managed by in-house staff, the same may be true for private office space. On the other hand, common areas and public-facing spaces do require more frequent and thorough cleaning.

Offer Employees A Work-From-Home Incentive

Believe it or not, the amount of traffic in your facility can impact the cost of cleaning. A break room that services 15 employees is much easier to clean than one that services 50 employees. Allowing employees to work from home when possible reduces the amount of daily traffic in your facility and the amount of time required to clean it. For instance, if your office building houses 35 private offices, that takes a relatively large cleaning crew several hours to properly clean. If half of your office staff works from home, you have effectively cut your cleaning requirements in half.

Consider The Frequency Of Cleaning

As was stated earlier, some areas in your facility require daily cleaning and disinfecting. Lobbies, entryways, breakrooms, kitchens, bathrooms, and shared office spaces, just to name a few. These are the areas that you want your janitorial services provider to focus on. Other areas such as storage areas, stockrooms, and private offices may only need to be professionally cleaned once a week, or every other week.

Getting What You Paid For

Just as providing an accurate quote requires you to clearly communicate your needs and expectations, meeting your needs over time requires that you communicate effectively with your janitorial services provider. Organizational needs change over time and if you do not communicate these changes effectively, your service provider will have no incentive or reason to change the services they are providing.

Any reputable janitorial services company wants to retain your business. It is far less expensive for them to maintain an existing client account than to acquire a new one. They want to meet and exceed your expectations. That is why when needs or expectations change you should communicate those changes clearly to your provider.

This is true even when your needs have not changed, but your expectations are not being met. You should always reach out to your point of contact with the janitorial services company with any and all concerns. If you hired a reputable provider, they will bend over backward to ensure your expectations are met.

10 Apr 2021
spring cleaning

Spring Cleaning Tips For A Safer Workplace

Spring is a time of renewal and rejuvenation. It is also the time of year that many of us begin our Spring cleaning regimen. While Spring cleaning is most often associated with residential spaces, we can institute this practice at work to help ensure a cleaner and safer workplace.

Safety hazards can be found in virtually any workplace, be it a retail store, office building, manufacturing plant, or warehouse. As the owner or manager of such a facility, mitigating these safety hazards is a high priority. Afterall, the costs associated with workplace injuries are substaintial.

According to the Occupational Safety and Health Administration (OSHA), employers pay an estimated $1 billion per week for direct worker’s compensation costs alone. Those direct costs include workers’ compensation payments, medical expenses, and costs for legal services. Then there are the indirect costs which include training new staff, accident investigation, implementing corrective measures, loss of productivity, repairs, lower employee morale, and absenteeism.

So, How Do You Mitigate Workplace Hazards?

As the owner or manager of a facility or workplace there are several things that you can do to mitigate workplace hazards and thereby reduce the risk of workplace injuries. Here are a few tips to get you started:

Remove Clutter

A disorganized workplace is an unsafe workplace. If your workplace is littered with boxes, bags, paper, or unused equipment, you are setting yourself up for failure. Removing litter and debris is a no brainer when it comes to workplace safety as these item can cause slip and fall accidents that are easily avoided. Removing and storing unused equipment, returned goods, and other unnecessary obstacles makes for a safer workplace as well.

Mitigate Fire Hazards

Clutter and debris are not only a major cause of slip and fall injuries, they are also potential fire hazards. Make sure that these items are cleared from your workplace and properly stored. Make fire exits easily accessible and ensure that fire systems are in good working order. A clutter-free workplace is much easier to evacuate in the event of a fire.

Store Things Properly

Proper storage of cleaning and other chemicals is imperative to the health and safety of your employees as is the proper storage of equipment and tools within your facility. Even boxes stored within your facility should be properly placed. Keep heavy items near waist level to avoid the need for bending or stooping. Where boxes are stacked, be sure that they are secured to prevent them from falling on someone.

Consider Hiring A Commercial Cleaning Company

Even if you only use them every Spring, a professional cleaning company can get your facility in tip-top shape quickly and efficiently. They can provide you with a yearly deep cleaning that helps reduce hazards throughout your facility and makes for a much healthier workplace. Quality commercial cleaning companies have the equipment and know-how to manage cleaning tasks that may be beyond your scope. For instance, they can more easily address high-ceiling spaces like warehouses and manufacturing plants. They can deep clean your carpets and floors to reduce slip and fall hazards and protect your floors.

Create A Cleaning Schedule

If you are not going to use a commercial cleaning company on a regular basis, you should consider creating a cleaning schedule. This way all the time and money that you invest in a Spring deep clean will not go to waste. Scheduling daily and weekly cleaning tasks will help to keep your workplace organized and clutter-free. This makes for a healthier and safer environment for you and your staff.

Spring is a great time to get your facility organized and safe. It is also a good time to set a precedent for cleanliness for the rest of the year. If you do not have the time or resources to get your facility in shape this Spring, or you just do not know where to start, contacting a reputable commercial cleaning company should be your first step.

 

 

 

 

20 Mar 2021
commercial cleaning

Add Commercial Cleaning To Your Marketing Plan

There is no doubt that the past year has changed the way that many businesses do business, and it has changed the way many business owners market their business. In a world still gripped by the Covid-19 pandemic, more and more businesses are recognizing that commercial cleaning should be a part of their marketing plan.

It is no longer enough to allow in-house staff to manage your business’ cleaning regimen. Cleaning has become so intricately entwined with the safety and value of a business that many business owners are turning to commercial cleaning companies to meet the demands and alleviate the concerns of a post-pandemic public.

What Consumers Want

In a recent study commissioned by Vital Vio 76% of respondents said they’re going to hold businesses accountable for how they clean their spaces and 51% won’t patronize establishments that aren’t transparent about their cleaning practices. StudyFinds reported a whopping 82% of Americans “said they are now more aware of, and concerned about, cleaning protocols in public areas,”.

For businesses looking to bring back customers these statistics should be seen as an important marketing opportunity. Regardless of what business niche you operate in, the most important aspect of any business is meeting customer needs and expectations. As these statistics show, customer needs and expectations have shifted in the post-pandemic world and there is much more emphasis being placed on cleanliness. In the customer’s eyes, businesses are responsible for protecting the health of their patrons, and the majority of customers want visible indications that a business is making every effort to meet this responsibility.

Why Commercial Cleaning Makes Sense

Experienced commercial cleaning companies have always been well-versed in proper cleaning and disinfecting protocols. Many commercial cleaning contractors even provide services to hospitals and medical facilities. The point is that these companies understand how to properly clean and disinfect. In a post-pandemic world, this level of expertise means a lot to consumers still concerned about safety in public spaces. Commercial cleaning companies are trusted by consumers to clean and disinfect things the right way. Businesses who openly advertise their utilization of commercial cleaning services benefit from this consumer trust.

How To Add Commercial Cleaning To Your Marketing Plan

If you are like most businesses you are already meeting customer demands by enforcing mask mandates, employee temperature checks, and the provision of hand sanitizers. These are all visible cues to consumers that you take their health and wellbeing seriously. The reality is that you have already added health and safety measures to your marketing program. Adding commercial cleaning is a logical next step that can set your business apart from the competition.

The first step to adding commercial cleaning to your marketing plan is to hire a qualified commercial cleaning contractor. You should seek out commercial cleaning companies that have extensive experience, that have set cleaning and disinfecting protocols, and that have experience cleaning in hospital-grade environments. These are the companies that understand cleaning and disinfecting, cross-contamination, and what chemicals and procedures to use while cleaning.

Step two is to decide whether you want your commercial cleaning crew to work during or after business hours. Having uniformed commercial cleaning crews or day porters work during business hours is a clear sign to customers that you are making every effort to ensure a safe environment. And in reality,  on-site cleaning personnel do promote a cleaner workplace. They will continually clean and disinfect high-touch surfaces throughout the day, ensure that bathrooms and entryways are clean and sanitary, and be there to address unplanned spills or weather-related messes.

Of course, for many businesses having a cleaning crew or day porter present during business hours is just not practical. For these businesses having your establishment deep cleaned after hours is a more logical choice. This ensures that your place of business is always clean and sanitary at the start of each day. These businesses can promote the fact that their establishments are professionally cleaned and disinfected through the use of prominent signage, websites, television, and other paid advertising platforms.

The Bottom Line

The bottom line is that consumers want to know what you are doing to protect their health and well-being when they are patronizing your business. And while masks and hand sanitizers can go a long way toward bolstering consumer confidence, customers want to know that the environment is clean and sanitary. Nothing can satisfy this desire more than the transparent use of a qualified commercial cleaning service.