Category: New

21 May 2021
commercial cleaning company

Evaluating Cleaning Company Performance

As a business owner or facility manager, it is easy to get caught up in the fast-talking promises of a cleaning company sales representative. After all, they are trying to sell you a service. They are not going to say anything negative about their cleaning services. And while it is important for you to listen to what they have to offer, ask questions, and ensure that their services align with your needs, it is just as important to monitor their performance over time.

Oftentimes, commercial cleaning companies will perform exceptionally well during the ‘honeymoon’ period of your relationship. As time wears on, many cleaning companies become complacent, turnover staff, or change management. This can result in a reduction in standards, untrustworthy cleaning crews, and less bang for your buck.

So, How Can You Tell If Your Cleaning Company Is Delivering On Their Promises?’

Time – If your cleaning crew is chronically late, something is not right. If your cleaning crews are leaving early, something is not right. If your cleaning crew is not putting in the time necessary to fully clean your facility, you are getting robbed. A well-managed cleaning crew will be on time every time, will take the time to do their job well, and will fulfill the hours they are contracted to work.

Preparedness –  A well-managed cleaning company will ensure that its cleaning crews are always well-prepared. They will bring with them all the necessary materials, safety equipment, and cleaning tools and products. You should never see a professional cleaning crew reusing cleaning cloths or mop heads.

Processes and Procedures – Does your cleaning crew follow a familiar process every time they clean? Can you predict which areas will get cleaned first, how long it will take, and what chemicals and cleaning tools will be used? That is a process or procedure being followed and all professional cleaning companies should have standardized processes and procedures in place.

Safety Is a Priority – A well-trained cleaning staff will follow prescribed safety protocols. You should never see wet floors without caution signs, cleaning crews horsing around, or any type of behavior that endangers, you, your staff, your customers, or the cleaning crew..

 Familiar Faces – Do you recognize the staff that cleans your facility? A smart commercial cleaning company is very good at retaining staff. They understand that it is far more costly to vet and train new staff than it is to retain tenured staff. If you recognize the people that come to clean your facility on a regular basis, your cleaning company is likely doing a great job.

Accountability – Does your cleaning crew have a leader, an individual that you have been introduced to and is available if there are issues or concerns. A quality commercial cleaning company will always assign a crew leader or manager who is willing to take responsibility for the actions of their crew.

Proactive Management – A customer-centric commercial cleaning company has a management staff that is proactive. They follow up with their customers on a regular basis to ensure that they are happy with the service, ask if there is anything more they can do, and make themselves available in the event that issues arise.

What To Do If Your Provider Falls Short

If your commercial cleaning company is not living up to its promises, Complete Care Maintenance can help. We have built our reputation on providing exceptional commercial cleaning at an affordable price. Call or contact us today!

 

 

 

 

30 Apr 2021
cleaning and disinfecting

Cleaning And Disinfecting: The New Normal

There is no denying it. The new normal demands that everyone steps up their cleaning and disinfecting protocols and procedures.

Let’s put all of our cards on the table and stop him-hawing around. There is no denying that the Covid-19 pandemic has ushered in a new normal for all of us and change is in the air. There is no longer time for a wait-and-see mentality. We have waited. We have seen. The elephant in the room can no longer be ignored.

We can not walk into a grocery store without noticing how Covid-19 has changed the world in which we live. Every interaction we have, every building we enter, every time we venture out in public, it is another environment we have been exposed to, another risk we have taken.  We have risked not just our own safety, but the safety of our family, friends, and neighbors. Everywhere we go, we are wary of the unseen danger.

People need to feel safe in these unprecedented times and as facility managers and business owners, we play a key role in adjusting to the new normal. We must help people to feel safe. It is both social responsibility and business imperative.

Cleaning And Disinfecting Makes People Feel Safe

The first step in making people feel safe in your facility is to create and implement a cleaning and disinfecting program that addresses peoples’ concerns. Your program should the latest safety, infection control, and cleaning protocols recommended in official guidance from the CDC, WHO, and OSHA. Your program should utilize EPA-recommended cleaning agents and disinfectants that are designated for use against Covid-19. You should also provide clear policies and procedures for cleaning and disinfecting your facility and include training for all employees on the proper handling, dwell times, and use of all cleaning chemicals and disinfectants.

That is a lot of work and it will take time and money to implement properly. There is the cost of chemicals and cleaning equipment, time spent researching and training staff on proper use, and safety protocols. And, of course, the time your staff will spend doing the actual cleaning and disinfecting – time they will not be spending doing the work you pay them to do.

If you do not have robust cleaning and disinfecting protocols already in place, starting from scratch may not be a viable option. You may find it more efficient and less costly to hire a reputable commercial cleaning company that has the equipment and know-how to hit the ground running.

Qualified commercial cleaning companies already have the trained staff, the proper procedures and protocols, and the right tools and chemicals, and the knowledge and experience to clean and disinfect your facility effectively. All this adds up to reduced costs for you, faster time to implementation, improved employee productivity, and favorable public perception for your business.

The new normal demands that business owners and facility managers make cleaning and disinfecting an integral part of the customer service offerings. Customers, business partners, and staff now consider health and safety a top priority and it is your job to make them feel safe. This shift in public perception is not likely to go away anytime soon and the sooner you put a rigorous cleaning and disinfecting program in place, the better.

10 Mar 2021
post-construction cleaning

Why Hire A Post-Construction Cleaning Contractor

Construction sites are messy and they are fraught with the potential for injury. Hiring a professional post-construction cleaning contractor is the key to keeping your build site clean and organized. They have the tools, knowledge, and experience to manage the interval cleaning services required for construction projects that are winding down.

Construction cleaning is a massive, staged job that requires well-thought-out procedures, professional cleaners,  and appropriate equipment. When all the heavy construction is done a post-construction cleaning company can prepare your new building for the finishing touches by ensuring that debris is cleared, dust is removed and the building interior and exterior has been rough-cleaned.

They Understand The Process

Just as construction projects unfold in stages, so does construction cleaning; it is not a one-shot deal. A professional post-construction cleaning contractor understands that their cleaning will need to be phased to meet the needs of each stage of the construction project. At the very least, there will be three distinct phases of cleaning.

  • The rough cleaning phase prepares the building for finishing. This first phase is typically initiated after the framing, plumbing, and electrical have been completed and involves the removal of debris, dust, and trash as well as the removal of adhesives and masking materials. Cleaning crews will clean floors, baseboards, window sills, and dust high ceilings and hard-to-reach areas. This phase ensures that the building is clean before appliances, carpets, and furniture are installed.
  • The finishing phase involves a much more thorough and detailed cleaning in which floors are stripped and polished, carpets are vacuumed, restrooms and kitchens are thoroughly cleaned, windows, light fixtures, ceiling fans, and other fixtures are cleaned and disinfected. The finishing phase ensures that the new building is ready for occupancy.
  • The final phase involves the thorough cleaning of the exterior and grounds. This phase of the post-construction cleaning process typically involves the removal of construction materials and debris from the construction site, power-washing exterior walls, walkways, and windows.

They Understand Construction Site Safety

Construction sites can be dangerous and when cleaning crews are required to work during the post-construction stage they must adhere to strict safety protocols. A quality post-construction cleaning company understands construction safety and is aware of the hazards associated with construction sites.

Post-construction cleaning crews are equipped with personal protective equipment like dust masks, gloves, safety glasses, and even hard hats when necessary. More importantly, they are educated on the hazards commonly found in construction settings. Loose nails and screws, glass shards, trip hazards, silica dust, and chemical solvents are just a few hazards associated with post-construction cleaning.

They Are Efficient And Thorough

Smart construction project managers understand the value of specialization. They do not assign electrical work to the masonry crew or HVAC work to the framing crew. They understand that thorough and efficient cleaning should be assigned to a professional cleaning crew.

Professional post-construction cleaning crews are thoroughly trained in the ins and outs of construction cleaning. They have the equipment, training, and experience to not only do a thorough job but to do it more efficiently. This high-efficiency work saves you time and money and helps ensure that you can meet or beat project deadlines.

They Are Independent Contractors

There are advantages to working with independent contractors. They carry their own insurance, manage their own staff, and pay their own employees. In addition, they bring their own equipment and supplies, train their staff, and stand behind their work. This alleviates much of the headaches involved with using in-house staff to manage your post-construction cleaning and protects you from liabilities associated with work performed on your project.

Complete Care Post-Construction Cleaning

Complete Care Maintenance offers high-quality post-construction cleaning service throughout New Jersey and Pennsylvania. Contact us today to learn how we can help with your next construction project.

 

 

 

01 Feb 2021
dealership cleaning

Commercial Cleaning Makes Car Dealerships Shine

Do you know why some car dealerships seem to shine when you walk out on the showroom floor? Do you know why some dealership service departments are clutter-free with spotless workshop floors? They are either using a commercial cleaning company or have very well-trained in-house staff.

Smart car dealership owners understand the value of first impressions when working with customers and they know that appearances are important. It is so important that many car dealerships invest a great deal of money in commercial cleaning to ensure that customers are ‘WOW’ed when they walk through the door.

When a showroom floor is so meticulously clean that you can see the reflection of the car of your dreams, when the parking lot is free of trash and debris, customers believe that you are serious about what you do, that you take pride in your business, and care about them. It’s a win-win situation for you, your staff, and your customers.

How Commercial Cleaning Benefits You

As the owner or manager of a car dealership, you receive many benefits from hiring a commercial cleaning service to manage your dealership’s cleaning. Improved employee morale, lowered maintenance costs, improved customer perceptions, and increased productivity are all benefits associated with a clean and tidy dealership. These and other benefits associated with a clean place of business add up to higher sales volume and a better reputation for your dealership.

In the long run, hiring a commercial cleaning company can actually save you money. Outsourcing your cleaning to professionals frees up your staff to focus on their actual jobs of selling and servicing cars, managing day-to-day operations, and chasing leads. In addition, you are no longer required to purchase and store cleaning chemicals and supplies as these will be provided by your cleaning company. A quality commercial cleaning company will also offer restroom and breakroom supply replenishment services which can save you even more.

How Commercial Cleaning Benefits Your Staff

There are hundreds of studies indicating that there is a strong relationship between employee morale and workplace cleanliness. A clean workplace makes for a happier, more productive workforce where employees take pride in their jobs and are more prone to speak highly of your dealership.

There are also health benefits associated with a clean and sanitary dealership. Fewer sick days, healthier employees and a safer work environment are all benefits that a clean dealership provides to its employees. Not to mention the fact that they do not have to worry about being assigned restroom duty during their shift.

How Commercial Cleaning Benefits Your Customer

Shopping for a car can be a stressful endeavor and for many people, it ranks right up there with going to the dentist. Ensuring that your customers’ shopping experience is a positive one means providing an inviting and safe environment. Outsourcing your cleaning to a professional contractor helps ensure that customers feel comfortable when entering your dealership.

Most customers shop around when deciding on a new car. This means that they may visit several dealerships on a given day and while they may be looking at prices, trade-in values, and financing options, the impression that they have regarding your physical plant can often be a deciding factor. Don’t let the dealer down the road outshine your facility.

 

 

20 Jan 2021
day porter services

How Day Porter Services Can Improve Your Business

Do you find that as the workday unfolds your facility begins showing the wear and tear of everyday activities? Does your entryway get a little dirtier every time someone comes through the door? Do your restroom supplies run low by noon? Is your breakroom a mess at the end of the day? If you answered ‘Yes’ to any of these questions, you should consider day porter services.

Many businesses rely on a commercial cleaning service to manage their facility cleaning after hours. This ensures that your facility is clean and fresh when you walk in the door every morning, but is that really enough? Day porter services are designed to ensure that your facility remains clean throughout the day, ensuring that your after-hours cleaning is not undone by noon. Here are five ways that day porter services can improve your business:

1) Ongoing Cleaning And Disinfection

Cleaning and disinfection of high-touch areas is not a one-and-done proposition. Disinfection should be performed at regular intervals throughout the day to minimize the spread of germs and viruses. Hiring a day porter service will ensure that these surfaces are cleaned and disinfected throughout the day making your facility safer for you, your staff, and your customers.

It’s not just high-touch areas that require ongoing cleaning. Restrooms, breakrooms, and entryways are all areas that tend to get dirty as the day progresses. Having a day porter at the ready helps to ensure that these problem areas are addressed throughout the day.

2) Restocking Of Restroom Supplies

Keeping your restrooms clean is just one part of a day porter’s restroom maintenance protocol. They also take responsibility for ensuring that your restroom supplies like hand soap, toilet paper, and paper towels are always restocked.

Restocking services can go beyond the restroom as well and may include restocking of breakroom and kitchen supplies, filling hand sanitizer dispensers, and even changing lightbulbs and HVAC filters.

3) Maintaining A Safe Environment

Day porters also help enhance workplace safety for both staff and guests. Aside from the ongoing cleaning and disinfecting of high-touch surfaces, they will ensure that entryways and parking lots are free of clutter and slip hazards. They are at the ready to address spills and wet floors and will even place hazard signs for damaged walkways and wet areas.

4) Liaison Services

Day porters can also provide liaison services for third-party vendors that you hire to perform more specialized tasks. Having your carpets and/or furnishings professionally cleaned, having your building’s exterior power washed, or instructing a landscaping crew all become much easier with a day porter on hand. Your day porter can coordinate with them, supervise their work, and ensure that they do a thorough job, leaving you to attend to the business of the day.

5) Improved Facility Appearance

Likely the greatest advantage of having a day porter on staff is the overall appearance of your facility. Your entryway and reception areas always look clean, your restrooms and breakrooms are always well maintained and supplies never run out. Maintaining a clean, safe, and functional workplace enhances customer perceptions, improves employee satisfaction, and boosts morale and productivity.

Is Hiring A Day Porter The Right Decision For Your Business?

While day porter services may not be right for every business, they can improve day to day business operations when you hire the right service provider. Complete Care Maintenance can help to evaluate your business needs and provide you with a customized day porter service plan that will address all areas of concern.

 

30 Dec 2020
disinfecting retail space

Commercial Cleaning Helps NJ Businesses Rebound From Pandemic

opeen for business

A new year is upon us and many New Jersey businesses are glad to see 2020 in the rearview mirror. The pandemic made it a difficult year for businesses across the country with many having to close up shop for extended periods of time. With new vaccines being distributed in 2021 there is hope that the pandemic is now behind us and many business owners are making plans to reopen their doors. The question is how to reopen safely and successfully. Many businesses are looking to commercial cleaning services to help them rebound from the pandemic.

BUILDING CONSUMER CONFIDENCE

It is not just a matter of ensuring the health and safety of employees and customers, it is a matter of regaining consumer confidence. The pandemic has changed the way people shop, dine and consume products and services and for many consumers, a return to their former way of life is a little scary. Consumers need to know that a business can be trusted to protect their health and that means seriously upgrading their cleaning and sanitation protocols.

For businesses reopening in this ‘new normal’ commercial cleaning services are becoming an integral part of their campaign to earn trust and build consumer confidence. Cleaning crews are taking on a new role in the eyes of both businesses and consumers and what was once a hidden workforce performing their duties after hours will likely become a much more visible, public-facing workforce that will help to reassure customers and employees.

TRANSPARENT CLEANING PROTOCOLS

Business leaders and property managers have a huge incentive to make cleaning highly visible. This kind of transparency will go a long way toward boosting the confidence of consumers and workers who worry about returning to public life. In a post-pandemic world, there may be nothing quite as reassuring as a uniformed janitorial service and the pronounced smell of Lysol.

In a recent study commissioned by Vital Vio 76% of respondents said they’re going to hold businesses accountable for how they clean their spaces and 51% won’t patronize establishments that aren’t transparent about their cleaning practices. StudyFinds reported a whopping 82% of Americans “said they are now more aware of, and concerned about, cleaning protocols in public areas,”.

The bottom-line for business owners, property management firms, and office managers is that heightened cleaning and disinfection protocols (and being transparent about those protocols) is the key to bringing a wary public back into the fold. Hiring a commercial cleaning service can go a long way toward achieving this goal.

HOW COMMERCIAL CLEANING CAN HELP

There are many advantages to hiring a commercial cleaning company but in a world suddenly hyper-aware and germophobic consumer perception has risen to the top of the list. While assigning in-house staff to manage cleaning and disinfecting duties at your place of business can help, hiring a professional cleaning service is likely a smarter move.

People trust a commercial cleaning company to know how to clean and disinfect. While they will appreciate staff members cleaning and disinfecting high-touch areas during their visit, seeing uniformed commercial cleaners diligently at work will instill more confidence. In addition, the mere fact that a business is willing to invest in commercial cleaning services sends a very strong message about their commitment to keeping their customers and staff safe.

The reality is that people’s perceptions with regard to commercial vs in-house cleaning are correct. Commercial cleaning companies have a great deal of expertise with cleaning products, processes, and protocols. Regardless of how efficient your in-house staff is, without proper training and experience, they will never be as effective as a commercial cleaning crew. And while perceptions are important, effective cleaning and disinfection is really the primary goal and nobody does this better than a quality commercial cleaning service.

 

 

 

 

20 Dec 2020
Healthcare cleaning services

Healthcare Cleaning Services – Unsung Heroes Of The Pandemic

Healthcare cleaning services

Those who work within the medical community are literally life savers. The services they provide are essential to the well-being of millions of people every day. During the current pandemic, their services are more essential than ever, and despite the growing demand for medical services, the medical community has stepped up to serve communities across the globe.

We all appreciate and respect the work that these individuals do. Without them, our current plight would be much, much worse. What is often overlooked is the behind the scenes work that is required to ensure that the medical facilities that we rely on every day are clean and sanitary.

One of the most important aspects of medical care is infection control and all medical professionals are trained in how to reduce or eliminate the spread of infection – a practice that has taken on new meaning in the midst of the pandemic. Still, the fact of the matter is that infection control begins with the medical cleaning services that ensure safe and sanitary healthcare environments. In the midst of the pandemic more and more healthcare facilities are turning to professional cleaning services to clean and disinfect their facilities.

All of a sudden, this pandemic is a real eye-opener for everyone about how important best practices in cleaning and disinfecting are in health care and beyond.” Keith Sopha, a veteran director of environmental services in health-care settings told CTVNews.ca in a telephone interview from Ottawa Canada.

The role of professional cleaning services has become integral to the success of medical facilities in the fight against COVID-19. The fact that the pandemic is already taxing hospital and medical facility staff is just one reason why these facilities are turning to professional cleaning services. The knowledge and training, well-established cleaning processes and protocols, and reduced risk make the investment in professional cleaning services well worth it.

THE EXPERTISE

Professional medical cleaning services have extensive training in the cleaning and disinfecting protocols required for healthcare facilities. Cleaning crews that are trained in healthcare facility cleaning understand the unique needs of the medical office environment. They understand the need for both thorough cleaning and disinfecting. They are also familiar with the unique compliance requirements that medical facilities must meet and are well versed in HIPPA regulations, JCAHO standards, OSHA Bloodbourne Pathogens Standards, and CDC recommended cleaning procedures. You won’t find these qualifications with a typical janitorial service provider.

Enlisting the services of qualified medical facilities cleaning staff means that your facility will be clean and sanitary – a quality that helps ensures patient health and satisfaction, as well as the health and well-being of your staff.

PROCESSES AND PROCEDURES

Cleaning crews specializing in medical facility cleaning are trained in the proper procedures and protocols required for facility sanitization and disinfection. They understand the causes of cross-contamination and manage their cleaning process in such a way as to mitigate such risks. They are experienced with a variety of commercial cleaning chemicals and disinfectants and understand how to apply them, their required dwell times, and safe storage procedures. These people understand how to properly clean and disinfect in a consistent and organized fashion.

THE RETURN ON INVESTMENT

It may seem counter-intuitive to suggest that spending money on specialty cleaning will improve your bottom-line. But studies have shown that the cleanliness of your medical facility is a major factor in patient satisfaction. Because patients are more likely to recommend a hospital they perceive to be clean, it makes cleanliness a target for improvement for all hospitals.

In addition, proper sanitization and disinfection help mitigate Healthcare Acquired Infections, a major concern for all healthcare facilities. According to Becker’s Hospital Review, the total direct, indirect, and nonmedical social costs of HAIs are estimated at around $96 billion to $147 billion annually, including loss of work, legal costs, and other patient factors.

It should also be noted that numerous studies have shown that a clean and sanitary workplace promotes higher productivity, lowered absenteeism, and happier and healthier staff. While these things may seem intangible, they can have an enormous impact on your bottom line.

10 Dec 2020
warehouse cleaning

4 BENEFITS OF WAREHOUSE CLEANING SERVICES IN NEW JERSEY

warehouse cleaning

There are many benefits to hiring professional warehouse cleaning services in New Jersey. If you manage a warehouse, distribution center, or logistics operation you may already be taking advantage of these services. If you are not, you should be.

A clean warehouse or distribution center not only makes for a more pleasant work environment but also provides a safer workplace, reduces maintenance costs, and promotes more accurate inventory tracking. All of these benefits directly impact your bottom line.

SAFETY FIRST

Warehouses and distribution centers can be dangerous places. In the span of just two years (2015-2017) warehouse fatalities jumped from 11 to 22 annually, according to the Bureau of Labor and Statistics. It is estimated that five percent of all warehouse workers will experience a workplace injury in any given year. While 5 percent may not seem like much, serious, non-fatal injuries cost the transportation and warehousing industry an estimated $84 million per week.

Logistics and distribution centers are required to comply with OSHA regulations within their warehouse space. This includes keeping your warehouse clean, organized, and free of clutter. Studies have shown that clean, well-organized warehouses experience fewer workplace injuries and achieve higher safety ratings. This means fewer sick days, fewer workman compensation claims, and a more productive workforce.

REDUCED MAINTENANCE COSTS

A lot of mac6inery is required to keep a warehouse or distribution center humming along; conveyors, stretch wrapping machines, and lifting equipment are some of the most common.  These machines require constant maintenance to ensure trouble-free operation.

Dust, dirt, and grime are enemies of your warehouse machinery, building up between moving parts and causing machinery to operate at higher temperatures. Over time this build-up can cause mechanical failures that can seriously impact your productivity and sharply increase your maintenance costs.

Having your warehouse professionally cleaned on a regular basis reduces the amount of dust and debris throughout your facility and keeps your machinery running smoothly.

MORE EFFICIENT INVENTORY MANAGEMENT

Let’s face it, one of the primary goals of a warehouse or distribution center is efficient and accurate inventory management, and a dirty and disorganized warehouse can lead to costly mistakes and inefficiencies.

Aside from the safety hazards presented by a poorly maintained warehouse, dusty inventory and aisles filled with debris can impede employee efficiency. When it comes to storing, accessing, and tracking inventory every second wasted navigating debris or dusting off an RFID tag adds up to decreased efficiency.

Maintaining a clean and organized warehouse allows your staff to work unimpeded and reduces picking, stocking, and tracking times. This equates to more efficient inventory management and reduced costs.

IMPROVES COMPANY IMAGE

In a world of internet commerce warehouses, distribution centers, and logistics operations have become the backbone of economies across the globe. Gone are the days of dark, dank, spaces filled with dusty boxes.

Today’s warehouses are often the center of business operations with hundreds or thousands of employees, customers, and stakeholders interacting within their walls. This means that the cleanliness of your warehouse directly impacts your company image.

Employee morale, customer perceptions, and stakeholder confidence are all impacted by how well your warehouse or distribution center presents itself and cleanliness is the key to good impressions.

HOW DO YOU REALIZE THESE BENEFITS

Warehouse cleaning and maintenance is no easy task. It is best to leave these tasks to professionals that have experience with warehouse cleaning. When it comes to hiring a professional warehouse cleaning company you will find there are many services available, the trick is hiring the right one.

When selecting a New Jersey warehouse cleaning service, it is important that you vet your options; the cheapest option is often not the best option. You are far better off getting it done right than getting it done twice. A qualified warehouse cleaning service will provide all the aforementioned benefits and more.