Category: New

01 Feb 2021
dealership cleaning

Commercial Cleaning Makes Car Dealerships Shine

Do you know why some car dealerships seem to shine when you walk out on the showroom floor? Do you know why some dealership service departments are clutter-free with spotless workshop floors? They are either using a commercial cleaning company or have very well-trained in-house staff.

Smart car dealership owners understand the value of first impressions when working with customers and they know that appearances are important. It is so important that many car dealerships invest a great deal of money in commercial cleaning to ensure that customers are ‘WOW’ed when they walk through the door.

When a showroom floor is so meticulously clean that you can see the reflection of the car of your dreams, when the parking lot is free of trash and debris, customers believe that you are serious about what you do, that you take pride in your business, and care about them. It’s a win-win situation for you, your staff, and your customers.

How Commercial Cleaning Benefits You

As the owner or manager of a car dealership, you receive many benefits from hiring a commercial cleaning service to manage your dealership’s cleaning. Improved employee morale, lowered maintenance costs, improved customer perceptions, and increased productivity are all benefits associated with a clean and tidy dealership. These and other benefits associated with a clean place of business add up to higher sales volume and a better reputation for your dealership.

In the long run, hiring a commercial cleaning company can actually save you money. Outsourcing your cleaning to professionals frees up your staff to focus on their actual jobs of selling and servicing cars, managing day-to-day operations, and chasing leads. In addition, you are no longer required to purchase and store cleaning chemicals and supplies as these will be provided by your cleaning company. A quality commercial cleaning company will also offer restroom and breakroom supply replenishment services which can save you even more.

How Commercial Cleaning Benefits Your Staff

There are hundreds of studies indicating that there is a strong relationship between employee morale and workplace cleanliness. A clean workplace makes for a happier, more productive workforce where employees take pride in their jobs and are more prone to speak highly of your dealership.

There are also health benefits associated with a clean and sanitary dealership. Fewer sick days, healthier employees and a safer work environment are all benefits that a clean dealership provides to its employees. Not to mention the fact that they do not have to worry about being assigned restroom duty during their shift.

How Commercial Cleaning Benefits Your Customer

Shopping for a car can be a stressful endeavor and for many people, it ranks right up there with going to the dentist. Ensuring that your customers’ shopping experience is a positive one means providing an inviting and safe environment. Outsourcing your cleaning to a professional contractor helps ensure that customers feel comfortable when entering your dealership.

Most customers shop around when deciding on a new car. This means that they may visit several dealerships on a given day and while they may be looking at prices, trade-in values, and financing options, the impression that they have regarding your physical plant can often be a deciding factor. Don’t let the dealer down the road outshine your facility.

 

 

20 Jan 2021
day porter services

How Day Porter Services Can Improve Your Business

Do you find that as the workday unfolds your facility begins showing the wear and tear of everyday activities? Does your entryway get a little dirtier every time someone comes through the door? Do your restroom supplies run low by noon? Is your breakroom a mess at the end of the day? If you answered ‘Yes’ to any of these questions, you should consider day porter services.

Many businesses rely on a commercial cleaning service to manage their facility cleaning after hours. This ensures that your facility is clean and fresh when you walk in the door every morning, but is that really enough? Day porter services are designed to ensure that your facility remains clean throughout the day, ensuring that your after-hours cleaning is not undone by noon. Here are five ways that day porter services can improve your business:

1) Ongoing Cleaning And Disinfection

Cleaning and disinfection of high-touch areas is not a one-and-done proposition. Disinfection should be performed at regular intervals throughout the day to minimize the spread of germs and viruses. Hiring a day porter service will ensure that these surfaces are cleaned and disinfected throughout the day making your facility safer for you, your staff, and your customers.

It’s not just high-touch areas that require ongoing cleaning. Restrooms, breakrooms, and entryways are all areas that tend to get dirty as the day progresses. Having a day porter at the ready helps to ensure that these problem areas are addressed throughout the day.

2) Restocking Of Restroom Supplies

Keeping your restrooms clean is just one part of a day porter’s restroom maintenance protocol. They also take responsibility for ensuring that your restroom supplies like hand soap, toilet paper, and paper towels are always restocked.

Restocking services can go beyond the restroom as well and may include restocking of breakroom and kitchen supplies, filling hand sanitizer dispensers, and even changing lightbulbs and HVAC filters.

3) Maintaining A Safe Environment

Day porters also help enhance workplace safety for both staff and guests. Aside from the ongoing cleaning and disinfecting of high-touch surfaces, they will ensure that entryways and parking lots are free of clutter and slip hazards. They are at the ready to address spills and wet floors and will even place hazard signs for damaged walkways and wet areas.

4) Liaison Services

Day porters can also provide liaison services for third-party vendors that you hire to perform more specialized tasks. Having your carpets and/or furnishings professionally cleaned, having your building’s exterior power washed, or instructing a landscaping crew all become much easier with a day porter on hand. Your day porter can coordinate with them, supervise their work, and ensure that they do a thorough job, leaving you to attend to the business of the day.

5) Improved Facility Appearance

Likely the greatest advantage of having a day porter on staff is the overall appearance of your facility. Your entryway and reception areas always look clean, your restrooms and breakrooms are always well maintained and supplies never run out. Maintaining a clean, safe, and functional workplace enhances customer perceptions, improves employee satisfaction, and boosts morale and productivity.

Is Hiring A Day Porter The Right Decision For Your Business?

While day porter services may not be right for every business, they can improve day to day business operations when you hire the right service provider. Complete Care Maintenance can help to evaluate your business needs and provide you with a customized day porter service plan that will address all areas of concern.

 

30 Dec 2020
disinfecting retail space

Commercial Cleaning Helps NJ Businesses Rebound From Pandemic

opeen for business

A new year is upon us and many New Jersey businesses are glad to see 2020 in the rearview mirror. The pandemic made it a difficult year for businesses across the country with many having to close up shop for extended periods of time. With new vaccines being distributed in 2021 there is hope that the pandemic is now behind us and many business owners are making plans to reopen their doors. The question is how to reopen safely and successfully. Many businesses are looking to commercial cleaning services to help them rebound from the pandemic.

BUILDING CONSUMER CONFIDENCE

It is not just a matter of ensuring the health and safety of employees and customers, it is a matter of regaining consumer confidence. The pandemic has changed the way people shop, dine and consume products and services and for many consumers, a return to their former way of life is a little scary. Consumers need to know that a business can be trusted to protect their health and that means seriously upgrading their cleaning and sanitation protocols.

For businesses reopening in this ‘new normal’ commercial cleaning services are becoming an integral part of their campaign to earn trust and build consumer confidence. Cleaning crews are taking on a new role in the eyes of both businesses and consumers and what was once a hidden workforce performing their duties after hours will likely become a much more visible, public-facing workforce that will help to reassure customers and employees.

TRANSPARENT CLEANING PROTOCOLS

Business leaders and property managers have a huge incentive to make cleaning highly visible. This kind of transparency will go a long way toward boosting the confidence of consumers and workers who worry about returning to public life. In a post-pandemic world, there may be nothing quite as reassuring as a uniformed janitorial service and the pronounced smell of Lysol.

In a recent study commissioned by Vital Vio 76% of respondents said they’re going to hold businesses accountable for how they clean their spaces and 51% won’t patronize establishments that aren’t transparent about their cleaning practices. StudyFinds reported a whopping 82% of Americans “said they are now more aware of, and concerned about, cleaning protocols in public areas,”.

The bottom-line for business owners, property management firms, and office managers is that heightened cleaning and disinfection protocols (and being transparent about those protocols) is the key to bringing a wary public back into the fold. Hiring a commercial cleaning service can go a long way toward achieving this goal.

HOW COMMERCIAL CLEANING CAN HELP

There are many advantages to hiring a commercial cleaning company but in a world suddenly hyper-aware and germophobic consumer perception has risen to the top of the list. While assigning in-house staff to manage cleaning and disinfecting duties at your place of business can help, hiring a professional cleaning service is likely a smarter move.

People trust a commercial cleaning company to know how to clean and disinfect. While they will appreciate staff members cleaning and disinfecting high-touch areas during their visit, seeing uniformed commercial cleaners diligently at work will instill more confidence. In addition, the mere fact that a business is willing to invest in commercial cleaning services sends a very strong message about their commitment to keeping their customers and staff safe.

The reality is that people’s perceptions with regard to commercial vs in-house cleaning are correct. Commercial cleaning companies have a great deal of expertise with cleaning products, processes, and protocols. Regardless of how efficient your in-house staff is, without proper training and experience, they will never be as effective as a commercial cleaning crew. And while perceptions are important, effective cleaning and disinfection is really the primary goal and nobody does this better than a quality commercial cleaning service.

 

 

 

 

20 Dec 2020
Healthcare cleaning services

Healthcare Cleaning Services – Unsung Heroes Of The Pandemic

Healthcare cleaning services

Those who work within the medical community are literally life savers. The services they provide are essential to the well-being of millions of people every day. During the current pandemic, their services are more essential than ever, and despite the growing demand for medical services, the medical community has stepped up to serve communities across the globe.

We all appreciate and respect the work that these individuals do. Without them, our current plight would be much, much worse. What is often overlooked is the behind the scenes work that is required to ensure that the medical facilities that we rely on every day are clean and sanitary.

One of the most important aspects of medical care is infection control and all medical professionals are trained in how to reduce or eliminate the spread of infection – a practice that has taken on new meaning in the midst of the pandemic. Still, the fact of the matter is that infection control begins with the medical cleaning services that ensure safe and sanitary healthcare environments. In the midst of the pandemic more and more healthcare facilities are turning to professional cleaning services to clean and disinfect their facilities.

All of a sudden, this pandemic is a real eye-opener for everyone about how important best practices in cleaning and disinfecting are in health care and beyond.” Keith Sopha, a veteran director of environmental services in health-care settings told CTVNews.ca in a telephone interview from Ottawa Canada.

The role of professional cleaning services has become integral to the success of medical facilities in the fight against COVID-19. The fact that the pandemic is already taxing hospital and medical facility staff is just one reason why these facilities are turning to professional cleaning services. The knowledge and training, well-established cleaning processes and protocols, and reduced risk make the investment in professional cleaning services well worth it.

THE EXPERTISE

Professional medical cleaning services have extensive training in the cleaning and disinfecting protocols required for healthcare facilities. Cleaning crews that are trained in healthcare facility cleaning understand the unique needs of the medical office environment. They understand the need for both thorough cleaning and disinfecting. They are also familiar with the unique compliance requirements that medical facilities must meet and are well versed in HIPPA regulations, JCAHO standards, OSHA Bloodbourne Pathogens Standards, and CDC recommended cleaning procedures. You won’t find these qualifications with a typical janitorial service provider.

Enlisting the services of qualified medical facilities cleaning staff means that your facility will be clean and sanitary – a quality that helps ensures patient health and satisfaction, as well as the health and well-being of your staff.

PROCESSES AND PROCEDURES

Cleaning crews specializing in medical facility cleaning are trained in the proper procedures and protocols required for facility sanitization and disinfection. They understand the causes of cross-contamination and manage their cleaning process in such a way as to mitigate such risks. They are experienced with a variety of commercial cleaning chemicals and disinfectants and understand how to apply them, their required dwell times, and safe storage procedures. These people understand how to properly clean and disinfect in a consistent and organized fashion.

THE RETURN ON INVESTMENT

It may seem counter-intuitive to suggest that spending money on specialty cleaning will improve your bottom-line. But studies have shown that the cleanliness of your medical facility is a major factor in patient satisfaction. Because patients are more likely to recommend a hospital they perceive to be clean, it makes cleanliness a target for improvement for all hospitals.

In addition, proper sanitization and disinfection help mitigate Healthcare Acquired Infections, a major concern for all healthcare facilities. According to Becker’s Hospital Review, the total direct, indirect, and nonmedical social costs of HAIs are estimated at around $96 billion to $147 billion annually, including loss of work, legal costs, and other patient factors.

It should also be noted that numerous studies have shown that a clean and sanitary workplace promotes higher productivity, lowered absenteeism, and happier and healthier staff. While these things may seem intangible, they can have an enormous impact on your bottom line.

10 Dec 2020
warehouse cleaning

4 BENEFITS OF WAREHOUSE CLEANING SERVICES IN NEW JERSEY

warehouse cleaning

There are many benefits to hiring professional warehouse cleaning services in New Jersey. If you manage a warehouse, distribution center, or logistics operation you may already be taking advantage of these services. If you are not, you should be.

A clean warehouse or distribution center not only makes for a more pleasant work environment but also provides a safer workplace, reduces maintenance costs, and promotes more accurate inventory tracking. All of these benefits directly impact your bottom line.

SAFETY FIRST

Warehouses and distribution centers can be dangerous places. In the span of just two years (2015-2017) warehouse fatalities jumped from 11 to 22 annually, according to the Bureau of Labor and Statistics. It is estimated that five percent of all warehouse workers will experience a workplace injury in any given year. While 5 percent may not seem like much, serious, non-fatal injuries cost the transportation and warehousing industry an estimated $84 million per week.

Logistics and distribution centers are required to comply with OSHA regulations within their warehouse space. This includes keeping your warehouse clean, organized, and free of clutter. Studies have shown that clean, well-organized warehouses experience fewer workplace injuries and achieve higher safety ratings. This means fewer sick days, fewer workman compensation claims, and a more productive workforce.

REDUCED MAINTENANCE COSTS

A lot of mac6inery is required to keep a warehouse or distribution center humming along; conveyors, stretch wrapping machines, and lifting equipment are some of the most common.  These machines require constant maintenance to ensure trouble-free operation.

Dust, dirt, and grime are enemies of your warehouse machinery, building up between moving parts and causing machinery to operate at higher temperatures. Over time this build-up can cause mechanical failures that can seriously impact your productivity and sharply increase your maintenance costs.

Having your warehouse professionally cleaned on a regular basis reduces the amount of dust and debris throughout your facility and keeps your machinery running smoothly.

MORE EFFICIENT INVENTORY MANAGEMENT

Let’s face it, one of the primary goals of a warehouse or distribution center is efficient and accurate inventory management, and a dirty and disorganized warehouse can lead to costly mistakes and inefficiencies.

Aside from the safety hazards presented by a poorly maintained warehouse, dusty inventory and aisles filled with debris can impede employee efficiency. When it comes to storing, accessing, and tracking inventory every second wasted navigating debris or dusting off an RFID tag adds up to decreased efficiency.

Maintaining a clean and organized warehouse allows your staff to work unimpeded and reduces picking, stocking, and tracking times. This equates to more efficient inventory management and reduced costs.

IMPROVES COMPANY IMAGE

In a world of internet commerce warehouses, distribution centers, and logistics operations have become the backbone of economies across the globe. Gone are the days of dark, dank, spaces filled with dusty boxes.

Today’s warehouses are often the center of business operations with hundreds or thousands of employees, customers, and stakeholders interacting within their walls. This means that the cleanliness of your warehouse directly impacts your company image.

Employee morale, customer perceptions, and stakeholder confidence are all impacted by how well your warehouse or distribution center presents itself and cleanliness is the key to good impressions.

HOW DO YOU REALIZE THESE BENEFITS

Warehouse cleaning and maintenance is no easy task. It is best to leave these tasks to professionals that have experience with warehouse cleaning. When it comes to hiring a professional warehouse cleaning company you will find there are many services available, the trick is hiring the right one.

When selecting a New Jersey warehouse cleaning service, it is important that you vet your options; the cheapest option is often not the best option. You are far better off getting it done right than getting it done twice. A qualified warehouse cleaning service will provide all the aforementioned benefits and more.

 

 

 

20 Nov 2020
gym cleaning

Is Your Fitness Center Healthy?

Fitness centers and gyms represent a unique environment that is highly prone to the spread of germs and bacteria. Exercise equipment, rubber mats, locker rooms, and restrooms are all shared resources that your clients expect are clean and sanitary. As a fitness center owner or manager, it is your responsibility to ensure that your facility meets the high standards of hygiene that your clients expect and deserve.

In the midst of the COVID-19 pandemic gyms and fitness centers need to ramp up their cleaning and disinfecting protocols in order to ensure a safe and healthy environment for both clients and staff. This article will provide you with insights on how to put in place an effective cleaning program for your fitness facility.

Cleaning, Sanitizing, and Disinfecting

In order to prepare a safe and sanitary environment for your gym or fitness center members, it is important to first understand the difference between cleaning, sanitizing, and disinfecting. While these terms are often used interchangeably, they are in fact, very different.

  • CLEANING – Cleaning removes allergens and microorganisms from the environment. When a surface is clean, soap or detergent has been used to remove dirt, germs, and impurities. Cleaning helps reduce the number of germs that can lead to infection, however it does not necessarily kill any germs. In general, it is safe to clean surfaces where the risk of spreading pathogens from the surface is low.
  • DISINFECTING –Disinfecting a surface means that chemicals are being used to kill germs. Disinfecting does not necessarily mean that dirt, germs, and impurities are being removed from the surface, but by killing the germs, the risk of spreading infection is lowered.
    For a disinfectant to kill germs, its labeled dwell time should always be allowed. A dwell time, or contact time, is the amount of time the manufacturer has determined, through laboratory testing, that the disinfectant should remain wet on a surface. If proper dwell times are not followed, germs and pathogens may survive the application.
  • SANITIZING – Sanitary surfaces can be created either by removing germs (cleaning) or killing germs (disinfecting). There are a few different methods used to achieve a sanitary surface: heat, radiation, and chemicals.
    To sanitize through the use of heat, steam, hot water, or hot air can be used at the appropriate temperature for the recommended amount of time. For radiation, sanitation can be achieved through the use of ultraviolet radiation.
    Chemicals that are effective sanitizers at the proper concentration include chlorine, iodine, and quaternary ammonium. Just as the proper dwell time must be followed for a disinfectant to be effective, a chemical sanitizer must also be allowed to sit for its recommended dwell time.

It is important to note that to truly disinfect anything, it should be thoroughly cleaned first. Once clean a disinfectant should be applied and allowed to dwell for the prescribed period of time.

Protecting Yourself While Cleaning

It is important that you and your staff follow a strict procedure when performing cleaning and disinfection within your facility. To ensure that you and your staff remain safe while cleaning, follow these five steps:

  1. Wash Your Hands – Prior to beginning, any cleaning hands should be washed with soap and water or with an alcohol-based hand sanitizer (60%-70% alcohol) for a minimum of twenty seconds.
  2. Wear PPE – Wear personal protective equipment while cleaning (i.e. masks, gloves, eye protection). PPE helps ensure that your staff is not spreading germs while cleaning and protects them from chemical irritants.
  3. Staff Training – Train your staff in the proper use of cleaning and disinfecting chemicals. If using sanitizing wipes be sure to wipe in a single direction to avoid cross-contamination and when using disinfecting sprays be sure to allow proper dwell times.
  4. Maintain Safety Data Sheets – A Safety Data Sheet (SDS) should be kept in a designated area and be readily available. Safety Data Sheets provide information on the safe handling of chemicals as well as disposal and emergency protocols.
  5. Wash Your Hands – After every cleaning and disinfecting task, hands should again be washed with soap and water or with an alcohol-based hand sanitizer (60%-70% alcohol) for a minimum of 20 seconds.

Additional Tips

To help ensure that your facility is thoroughly clean and disinfected for your staff and clients, consider taking these additional steps:

  • Prioritize High Touch Surfaces – High touch surfaces like doorknobs, restrooms, telephones, credit card machines, and all gym equipment should be cleaned and disinfected throughout the day. Exercise equipment should be disinfected after every use.
  • Encourage clients to do their part – Requiring clients to wear masks, maintain social distance, wash their hands, and wipe down equipment after each use can go a long way toward limiting the spread of germs. Be sure to provide adequate supplies for your customers (i.e. disinfecting wipes and sprays, single-use towels, hand sanitizers, gloves, etc.).
  • Remove soft surface items and equipment – Rugs, exercise mats, rope pulls, and other soft surfaces are much more difficult to disinfect than hard surfaces. Consider removing these items from your facility.
  • Consider cold-fog disinfecting – Cold fogging is a process where a disinfectant is put into a machine and atomized into the air. Unlike a spray, a fog saturates the air in a mist and covers every surface in the room effectively killing bacteria, viruses, and germs. You can find professional cold-fogging services here.
20 Sep 2020
security

Security And Your Janitorial Company

Every business has some type of security protocol. Whether it is as simple as a lock and key or as in-depth as a full-on security system with cameras, keypads, and burglar alarms – all businesses have things they need to protect. For retail businesses, it may be merchandise, cash, or credit card numbers. For medical and legal offices it may be data, records, and personally identifiable information.

When considering a commercial cleaning company, security concerns may not be top-of-mind, but it is something that requires serious consideration. Commercial cleaning or janitorial staff have access to nearly every area of your business and they often work outside of normal business hours. This is why it is so important to make security considerations a priority when vetting potential providers.

What To Look For In Janitorial Service Providers

When hiring a janitorial service provider for your facility you need to understand their level of commitment to security. A reputable provider will have training and protocols in place that help ensure that its staff understands the importance of security. There are many ways that smart janitorial services can mitigate security risks and bolster client confidence.

Employee Background Checks – Any reputable janitorial service understands the importance of employee background checks. Background checks help to eliminate potential security risks by weeding out applicants with checkered pasts and less than honorable intentions. Make sure that your provider only employs staff that has passed a background screening.

Security Protocols and Training – In addition to employee background screening, set security protocols and regular employee training reinforces in the employees’ minds, the company’s commitment to security. In addition, it helps ensure that employees understand and follow security protocols. Ask prospective providers about their security policies and the level of security training their staff receives.

On-site Supervision – Ensuring that cleaning crews are supervised by a responsible individual provides several benefits. A supervisor represents a single point of contact, meaning that keys, alarm codes, and other access points are entrusted to only one individual. In addition, a supervised cleaning crew is far less likely to breach security protocols, knowing they are being watched.

Bonded and Insured – If your janitorial service provider is not bonded and insured, you need to find another provider. Bonding and insuring is the most important step a janitorial service provider can protect both themselves and their clients. It ensures that if a cleaning staff member damages or steals property from a client that the client will be reimbursed.

Low Employee Turnover – If your janitorial service provider experiences high employee turnover it can present a security risk for you. Cleaning staff that has had access to your building and inside knowledge of your security protocols and are no longer bound by the cleaning company, can represent a real security threat. Ask potential providers about their turnover rates and avoid companies that can not seem to retain staff.

Uniformed Staff – While this may not seem like a security precaution, uniformed cleaning staff are easily identifiable, making non-staff members easily identifiable as well. Ensuring that cleaning staff is required to wear name badges or IDs is another way that janitorial services can show their commitment to security.

A Little Forethought Goes A Long Way – It pays to be vigilant when hiring a commercial cleaning service and hiring the wrong one can cost you in a big way. Take your time, vet your prospects, and hire a firm that will add value rather than cost.

17 Aug 2020
office cleaning

10 Things To Look For In An Office Cleaning Company

Hiring a professional office cleaning company for your business is a great idea! It provides a clean and healthy environment for your staff and customers, makes a great impression, and can even reduce absenteeism and improve productivity. The key is hiring the right office cleaning company. Here are ten top tips for selecting an office cleaning company that will bring the most bang for your buck:

1) Hire a Company That Has Commercial Cleaning Experience

Your office represents your business; this is not a job for residential cleaning crews. You want to hire a reputable commercial cleaning company that has experience with office environments. Office environments have very specific characteristics that require specific cleaning processes and techniques. You want a business cleaning company that understands the value of first impressions, that knows how to safely clean electronics, and that understands the importance of sanitizing high-touch fixtures and appliances.

2) Expect Flexible Scheduling

Let’s face it, your nine-to-five business hours are set aside for conducting business. You need an office cleaning company that has the resources and flexibility to accommodate your business’ needs. You can not have people trying to clean while others are trying to work. Regardless of your business hours, a professional office cleaning service will be able to work around your productive hours and ensure your workplace is clean and sanitary at the start of every workday.

3) Inquire About Extended Services

You may not need your floors stripped and polished every week, but you do not want to have to hire another contractor to manage this task when the time comes. It is far easier to work with a trusted partner for all of your cleaning needs. Make sure your office cleaning provider offers all of the services that you require and has the equipment and resources to get the job done.

4) A Well-Trained Staff

Cleaning may seem like a mundane task that ‘anyone can do’, but you’ll be surprised at the difference proper training and experience can make. If you think your office is being thoroughly cleaned when assigning the cleaning to your staff, you are sorely mistaken. A well-trained office cleaning crew will produce results well beyond your expectations and will make you wonder why you ever assigned those duties to your office staff. Nothing against your staff; we’re sure they are very good at their jobs, but their job is not office cleaning.

5) Ask About Customizable Cleaning Plans

Every office is unique and every office has unique cleaning needs. From special requirements and budgetary restraints to security and privacy concerns, it is important that you hire an office cleaning company that can customize a plan to meet your unique requirements. Can they develop a plan that allows for daily cleaning, weekly deep cleaning, and quarterly floor stripping and polishing? These are the questions you need to ask.

6) Defined Communications Protocols

A well-organized office cleaning company will have in place set communications protocols that ensure that you are able to address issues, change plan parameters, and get answers when you need them. Communication is the foundation of good partnerships. Make sure that your office cleaning company understands and implements defined communication protocols.

7) Supervised Cleaning Crews

Regardless of the work environment, unsupervised staff often fail. It is vital that your office cleaning company provide supervised cleaning crews. There should always be a recognizable chain of command that is respected and adhered to. This requirement goes hand-in-hand with communications protocols. You should be able to reach out to a crew supervisor that is directly responsible to a division manager, quality control supervisor, or company principal.

8) Safety Training

Is your office cleaning staff fully versed in and expected to adhere to OSHA safety guidelines? If not, you need to hire a different office cleaning provider. Safety guidelines are in place to protect both workers and those that congregate in the environments in which they work. A wet floor without a sign can spell disaster for both your reputation and your bottom-line.

9) Licensing and Insurance

Whatever commercial cleaning company you choose needs to be licensed to operate in your state or community. They should also have liability insurance to cover any potential issues that may arise while they’re in your facility and you should ask for proof of both. This is no joke! An unlicensed contractor will likely not be covered by your insurance and an uninsured contractor is not worth your time or money.

10) Trust

A level of trust may be difficult to determine during the hiring process, but there are resources that you can use to your advantage. Online reviews, word-of-mouth, and gut instincts are all valid measures of trust. Most important is the post-hire data that you gather from your relationship with your provider. Do they follow through on promises? Do they meet expectations? Are they responsive and supportive? If you can answer ‘Yes’ to these questions, you have found a provider that actually provides an office cleaning service that will better your business.