Search Results for: porter

02 May 2022
day porter services


day porter services

Unlike janitorial services that are typically performed after hours, day porters work to maintain your building throughout the workday. They provide essential cleaning and maintenance services during operating hours and can become an integral part of your staff.

In addition, day porters can often provide other services that may potentially interrupt your workflow. Signing for and receiving packages, facilitating third-party contract workers, or replacing a burned-out lightbulb are just a few of the tasks a day porter can help with. 

While you may not think that you need the services of a day porter, if you have ever had the pleasure of working with one, you know the advantages their services provide. If you have never worked with a day porter but are considering hiring one, here are some advantages to keep in mind:

Day Porters Provide A Visible Cleaning Presence

Maintaining a clean work environment has never been more important. With the onset of the Covid pandemic attitudes toward cleanliness have changed dramatically. Customers and staff are much more concerned about the cleanliness of your business than ever before.

Having a day porter on duty helps to reassure both customers and staff that you take their health and safety seriously. While thorough after-hours cleaning by qualified janitorial staff is essential, these cleaning protocols may go unnoticed. Day porters are present during business hours when your customers and staff can see the cleaning being performed.

In addition, the fact that the day porter is on duty during work hours means that they can address unexpected cleaning requirements like spills and bathroom accidents.

Ongoing Maintenance

With a day porter on duty, you can rest assured that essentials like toilet paper, paper towels, soaps, and hand sanitizers are always full. They can also manage other maintenance tasks like changing light bulbs, sweeping entryways or clearing snow, and even event set-up and post-event cleaning.

Day porters can also act as liaisons for third-party contractors by directing them to the appropriate work areas, ensuring they understand the project scope, and supervising their work.

Customized Services

Because day porters work with you and your staff on a daily basis, they become acquainted with your building’s workflow. Professional day porters use this knowledge to customize their services to better meet your unique needs. 

You may suddenly find that the office break room is always stocked with your favorite blend, or that a fresh pot is brewing when you arrive in the morning. You may notice that the copier machine never runs out of paper, or that the reception desk is always well-organized.

These are the types of personal services that a day porter can bring. Over time you will begin to wonder how you ever lived without one.

A Safer Work Environment

The occasional spill or breaking of glass in a common area in your facility can be a hazard for your staff and customers. With a day porter on duty, these hazards can be addressed quickly and efficiently.

The same is true for slippery sidewalks or tracked in rain and snow. Day porters will ensure that these areas are kept clean and safe for everyone who enters your facility.

Professional day porters are also very aware of their environment. They know when something is out of place and will work to ensure that there are no trip hazards or obstructions.

Of course, day porters also provide ongoing cleaning and disinfecting of high-touch surfaces to mitigate the spread of germs.

Day Porters Are Team Players

Day porters work with you and your staff on a regular basis. They will quickly become part of your team. They are trained to integrate themselves with an organization’s culture and are always willing to assist when asked.

Need some copies made for an upcoming meeting? No problem. Need help rearranging the furniture in the conference room? Got you covered. Need someone e to vet contractors to repair a leaky roof? You get the point.

A day porter can quickly become an indispensable asset to your and your staff, making your life easier and providing a clean and safe work environment.

Want to enjoy the advantages of day porter services? Complete Care Maintenance can help. Call or contact us today for a free consultation.

20 Jan 2021
day porter services

How Day Porter Services Can Improve Your Business

Do you find that as the workday unfolds your facility begins showing the wear and tear of everyday activities? Does your entryway get a little dirtier every time someone comes through the door? Do your restroom supplies run low by noon? Is your breakroom a mess at the end of the day? If you answered ‘Yes’ to any of these questions, you should consider day porter services.

Many businesses rely on a commercial cleaning service to manage their facility cleaning after hours. This ensures that your facility is clean and fresh when you walk in the door every morning, but is that really enough? Day porter services are designed to ensure that your facility remains clean throughout the day, ensuring that your after-hours cleaning is not undone by noon. Here are five ways that day porter services can improve your business:

1) Ongoing Cleaning And Disinfection

Cleaning and disinfection of high-touch areas is not a one-and-done proposition. Disinfection should be performed at regular intervals throughout the day to minimize the spread of germs and viruses. Hiring a day porter service will ensure that these surfaces are cleaned and disinfected throughout the day making your facility safer for you, your staff, and your customers.

It’s not just high-touch areas that require ongoing cleaning. Restrooms, breakrooms, and entryways are all areas that tend to get dirty as the day progresses. Having a day porter at the ready helps to ensure that these problem areas are addressed throughout the day.

2) Restocking Of Restroom Supplies

Keeping your restrooms clean is just one part of a day porter’s restroom maintenance protocol. They also take responsibility for ensuring that your restroom supplies like hand soap, toilet paper, and paper towels are always restocked.

Restocking services can go beyond the restroom as well and may include restocking of breakroom and kitchen supplies, filling hand sanitizer dispensers, and even changing lightbulbs and HVAC filters.

3) Maintaining A Safe Environment

Day porters also help enhance workplace safety for both staff and guests. Aside from the ongoing cleaning and disinfecting of high-touch surfaces, they will ensure that entryways and parking lots are free of clutter and slip hazards. They are at the ready to address spills and wet floors and will even place hazard signs for damaged walkways and wet areas.

4) Liaison Services

Day porters can also provide liaison services for third-party vendors that you hire to perform more specialized tasks. Having your carpets and/or furnishings professionally cleaned, having your building’s exterior power washed, or instructing a landscaping crew all become much easier with a day porter on hand. Your day porter can coordinate with them, supervise their work, and ensure that they do a thorough job, leaving you to attend to the business of the day.

5) Improved Facility Appearance

Likely the greatest advantage of having a day porter on staff is the overall appearance of your facility. Your entryway and reception areas always look clean, your restrooms and breakrooms are always well maintained and supplies never run out. Maintaining a clean, safe, and functional workplace enhances customer perceptions, improves employee satisfaction, and boosts morale and productivity.

Is Hiring A Day Porter The Right Decision For Your Business?

While day porter services may not be right for every business, they can improve day to day business operations when you hire the right service provider. Complete Care Maintenance can help to evaluate your business needs and provide you with a customized day porter service plan that will address all areas of concern.


23 Jan 2017

Is Your Office Building Ready For Porter/Matron Services?

Up to now, your employees may have been taking turns emptying the trash and wiping down bathrooms. Or maybe you have a cleaning service that comes in at the end of the day to do these things for you. Your business is growing and it’s time to think about full time, on-site janitorial staff or what is also referred to as porter/matron service. The latter refers to the female gender while the former is…. you guessed it, the male gender. (more…)

30 May 2022
medical facility cleaning


medical facility cleaning

As a medical practitioner, you understand the importance of cleaning and disinfection. As a business owner, you understand the importance of patient perception and first impressions. You know that when it comes to the success of your health care practice a clean waiting room is essential. 

Most respectable medical clinics make every effort to ensure a clean and sanitary environment for their staff and patients and they have cleaning protocols in place to achieve this goal. Still, according to Halifax health-care consultant Mary Jane Hampton, “The doctor’s waiting room is a sea of pestilence”.

Despite their good intentions and honest effort, the fact remains that patient waiting rooms are a hotbed for bacteria. Everything from doorknobs and coffee machines to furniture and magazines has the potential to spread germs. And in an environment that is frequented by individuals who are often sick, the viral load in a doctor’s waiting room can be immense.

So, how do you as a medical practitioner help ensure a clean and sanitary waiting room for your patients? Here are some helpful tips:

Enforce a Continuous Cleaning Regimen

Whether you employ the services of a day porter or assign a staff member, enforcing a continuous cleaning regimen can greatly reduce the spread of germs in your practice. A day porter or cleaning personnel should be on hand to regularly sanitize high-touch surfaces throughout the waiting room including doorknobs, furniture, restrooms, and reception areas.

Encourage Good Hygiene

Providing touchless hand sanitizer dispensers and masks allows patients the opportunity to manage their own hygiene and reduces the spread of germs. Posting signage reminding people to social distance and cough into the crook of their arm helps to encourage good hygiene as well.

Give Your Patients Room To Social Distance

A waiting room with rows of chairs placed side by side forces patients to congregate. If space allows, you should provide seating options that encourage social distancing. You may even consider limiting occupancy to a few patients at a time or offering a call-back system to contact patients when they are ready to be seen.

Limit Shared Items

Children’s toys, magazines, books, and other shared items are a great way to spread germs and should be removed from the waiting area. Consider placing a couple of televisions in the waiting room to keep patients occupied or offering semi-secluded work areas with wi-fi and charging stations. 

Daily Deep Cleaning

Employing the services of a medical facility cleaning service is one of the best ways to ensure a clean and sanitary medical practice. Daily deep cleanings by a team of professionals will ensure that your practice starts each day fully cleaned and sanitized. In addition, a professional cleaning service can also ensure that supplies like hand sanitizers, bath tissues, and paper towels are fully stocked each day.

10 May 2022
commercial cleaning company


commercial cleaning company

Commercial cleaning services provide many benefits to their clients that go far beyond cleaning. While the number one goal of a commercial cleaning company is to ensure a clean and sanitary environment, they also provide additional services that are often overlooked. Here are five key services that your commercial cleaning company provides that you may not be aware of:

1) Restocking

Many commercial cleaning companies provide restocking services that will help ensure that your restroom, kitchen, and break room supplies are always stocked. They make certain that there is plenty of toilet paper, sanitary napkins, paper towels, soap, and other essentials in the areas where they are needed. A quality commercial cleaning service means that you’ll never have to deal with an empty soap dispenser or a lack of essential paper products.

2) Porter And Matron Services

Porter and matron services are something that few companies consider when evaluating commercial cleaning companies. But if you manage a large office building or complex, porter and matron services may be something that you would find very beneficial. 

Unlike janitorial services which are typically performed after hours, day porters work to maintain your facility throughout the workday. They provide essential cleaning and maintenance services during working hours and can become an integral member of your staff.

3) Preservation Of Assets

Believe it or not, the cleaning services provided by your commercial cleaning company help to preserve your assets. Floors, carpets, restroom fixtures, and even office equipment benefit from regular cleaning. Regular cleaning helps reduce dust which can impact the useful lifespan of electronic equipment and proper cleaning and maintenance of hard floors and carpets can make them last much longer than anticipated.

4) Health And Safety

A cleaner facility is a safer and healthier facility. Regular cleaning and disinfecting mitigates the spread of germs and improves indoor air quality. This means that you, your staff, and your customers are less likely to get sick or suffer from allergies. For the business owner, this translates to fewer sick days, more productive staff, and improved customer perceptions. In addition, regular cleaning can make your facility safer by eliminating clutter and reducing the risk of slip and fall accidents.

5) Building Maintenance

While your commercial cleaning company may not fix your leaking faucets or repair the potholes in your parking lot, they often are the first to notice these things. Because they are trained to find and eliminate dust and dirt, cleaning crews are getting into areas of your facility that you and your staff may overlook. They will be the first to notice pest control issues, water leaks, and other potential problems. A well-trained commercial cleaning crew will make note of any maintenance issues and bring them to your attention. This can help prevent further damage and mitigate maintenance costs.

If you are interested in learning more about the commercial cleaning services provided by Complete Care Maintenance, we would love to speak with you. Feel free to contact us to take advantage of our free consultations and facility walk-throughs. We can advise you on the cleaning and maintenance services that would benefit you the most and create a personalized solution for your facility.

10 Feb 2022
urgent care cleaning

Urgent Care Cleaning – 5 Tips For Hiring a Service Provider

urgent care cleaning

There are many things to consider when it comes to urgent care cleaning services and some are more obvious than others. For instance, ensuring that your provider has urgent care experience may be a no-brainer, but planning for high patient traffic and building size may not be on your radar. Here are five things to consider when hiring a cleaning services provider for your urgent care facility:

1) Frequency of Urgent Care Cleaning

Obviously, an urgent care facility should be cleaned on a regular basis. Due to the very nature of your services, some areas of your facility need to be cleaned regularly throughout the day. Your staff likely manages the cleaning and disinfecting of examination rooms and equipment between patient visits. Your cleaning services provider is responsible for thorough cleaning and disinfecting during slower business hours.  

How often your facility requires thorough cleanings depends on the amount of foot traffic, traffic flow patterns, and other considerations. If your facility provides 24-hour services and receives a great deal of traffic, you may want to consider porter and matron services in addition to daily cleaning and disinfecting. On the other hand, if your facility is open from nine to five, nightly cleaning and disinfecting may suffice.

A professional urgent care cleaning provider should be able to help you evaluate all aspects of your unique facility and propose an appropriate cleaning regimen.

2) Size of Your Urgent Care Facility

The size of your facility will impact the costs associated with maintaining a clean and safe environment. Larger facilities will require more cleaning personnel, more cleaning chemicals and equipment, and more time to clean. 

Experienced commercial cleaning companies will want to perform an on-site evaluation of your facility to fully understand your specific needs. In addition, an on-site evaluation allows the cleaning company to develop a customized cleaning plan for their staff to follow. This will allow the cleaning crew to clean your facility in the most cost-effective and efficient way possible.

3) Unique Needs

Every urgent care facility is different and each has unique needs. It is important that your cleaning services provider be aware of the unique needs of your facility. 

Does your facility require restrooms to be cleaned more than once per day? Does your patient population consist of mostly elderly individuals? Children? Homeless populations? These are all things that make your facility unique and can impact both the type and regularity of cleaning.

Be sure to provide to your commercial cleaning partners as much information about your facility as possible. It will help them to provide appropriate services and help ensure your satisfaction.

4) Urgent Care Regulatory Compliance

Healthcare is one of the most regulated industries in the world. It is vital that your urgent care cleaning provider is aware of and compliant with all regulations imposed on your industry.

Your cleaning services provider should have training systems and processes in place to ensure that their staff understands the importance of regulatory compliance. From HIPAA regulations and biological waste disposal to blood-borne pathogen safety and sharps handling. 

Ask prospective providers about the training programs they have in place and certifications they have earned with regard to regulatory compliance.

5) Communication

Communication (or the lack thereof) can make or break a relationship between your urgent care facility and a cleaning services provider. Your provider should provide you with a dedicated contact person that is assigned to your facility as well as a backup contact in case of emergency.

It is imperative that there be a clear chain of command and open lines of communication to ensure that your facility’s needs are met. Here are some things to consider when discussing responsive communication:

  • Is there a primary and secondary contact for both your Urgent Care center and with the cleaning services provider?
  • What is the definition of an emergency issue?  What is the expected response time?
  • How should you communicate?  E-mail?  Client portal?  Direct call?  Text?
  • Is it your expectation that any of your staff members have the ability to engage your cleaning company?
  • How often should you have formal walk-throughs and conversations?  Also, who should be present?

There are other things to consider when hiring an urgent care cleaning provider for your urgent care facility. Healthcare cleaning experience, references, online reviews, and cost, just to name a few. But the real goal is to find a highly capable provider with whom you can build a long-term relationship. 

If you need help with your urgent care cleaning needs, call or contact Complete Care Maintenance. We have years of experience providing cleaning services to the healthcare industry and will be happy to provide a free consultation.

30 Oct 2021
commercial cleaning

Commercial Cleaning Services to Make Your Business Stand Out

As states throughout the U.S. ease Covid-19 restrictions, business owners are navigating the reopening process. While getting back to the workplace is a welcome change for many people, it presents many unique challenges. Hiring a commercial cleaning service may help your business overcome some of these challenges.

About 80% of small businesses in the U.S. have partially or fully reopened. Still, many expect the impacts of the pandemic to linger. According to a U.S. Chamber of Commerce poll, 55% of business owners believe it will be six to 12 months before the economic climate returns to normal.

One of the most notable impacts of the pandemic is customer expectations with regard to cleanliness. Customers today expect businesses to adhere to strict cleaning and disinfecting protocols and many will walk out if their standards are not met. This is why nearly half of small businesses surveyed in the aforementioned U.S. Chamber of Commerce poll said they plan to increase their cleaning and disinfecting protocols.

One way businesses can meet customer expectations for cleanliness is to hire commercial cleaning services to manage their facilitys’ cleaning needs. For most businesses the advantages of hiring professionals are clear.

How Commercial Cleaning Services Can Help

  • Trained and Dedicated Staff – Rather than absorbing the cost of hiring, training, and managing in-house cleaning crews, many businesses will hire commercial cleaning professionals. Qualified commercial cleaning companies already have trained staff that knows how to clean and disinfect. Properly trained professional cleaning crews follow strict protocols to ensure that surfaces are both clean and sanitized. Plus, their knowledge and experience allow them to hit the ground running.
  • Tools and Equipment – In order to increase cleaning protocols businesses will need to invest in cleaning chemicals, tools, equipment, and protective gear. By hiring a commercial cleaning company they can avoid the initial and ongoing costs associated with those tools and equipment.
  • A Deeper Clean – Well-organized and professional cleaning crews are very good at their jobs. They clean areas that most people would overlook. In addition, commercial cleaning crews are trained to clean properly. They know how to identify and disinfect high-touch surfaces. They understand the dangers of cross-contamination and are trained to mitigate it and they understand the cleaning and disinfecting process.
  • Consumer Perceptions – Most consumers believe that commercial cleaning crews are better at cleaning than a company’s regular staff and that perception is generally true. Even with a well-defined training program and dedicated staff, it is unlikely that your day-to-day employee will match the cleaning standards of a commercial cleaning crew.

Advertising Your Commitment to Cleanliness

Regardless if you opt to perform cleaning and disinfecting duties in-house or hire a commercial cleaning company, there are costs involved. It is important for businesses to ensure that those costs realize some return on investment. Here are some ways that you can advertise your commitment to cleanliness and help your business stand out:

  • Ask For or Purchase Signage – Many commercial cleaning companies will provide window stickers or signage that can help you promote your cleaning protocols. Adding a simple sign at the entrance to your establishment that reads “Cleaned and Sanitized by Complete Care Maintenance” can help your customers and staff to feel safer.
  • Hire Porter and Matron Services – Ask your commercial cleaning company if they offer porter and matron services. These services provide onsite cleaning staff to maintain your facility’s cleanliness during regular business hours. There is no better way to advertise your commitment to cleanliness than having cleaning staff actively working during business hours.
  • Provide PPE and Hand Sanitizer – Providing disposable face masks and well-marked hand sanitizing stations throughout your establishment lets customers know that you care about their well-being. Encourage your staff to utilize these facilities as well.

Want to Learn More About Commercial Cleaning Services?

Complete Care Maintenance can show you how to make your business stand out with regard to health and cleanliness. Call or contact us today to learn how our commercial cleaning services can help!

20 Jul 2021
commercial cleaning company

Commercial Cleaning And Curb Appeal

Your business’s curb appeal is vital for attracting and retaining customers and utilizing a commercial cleaning service can help take your curb appeal to the next level. Commercial cleaning services are designed to enhance your business’s overall cleanliness and appearance and many commercial cleaners offer services that extend well beyond your facility’s interior. Below are just some of the ways that a commercial cleaning service can improve your curb appeal:

Commercial Cleaning Services That Improve Curb Appeal

Window Cleaning

Windows and entrance doors are two of the most visible aspects of your storefront and they can either positively or negatively impact your curb appeal. Water marks, smudges, dirt, and grime on your windows not only make them harder to see through but also send a very bad message about the cleanliness of your business. A qualified commercial cleaning service can make sure that your windows and entrance doors are always sparkling clean, making a positive first impression and improving your bottom line.

Parking Lot Maintenance

Believe it or not, a poorly maintained parking lot can cause potential customers to drive right past your place of business without ever leaving their car. Ensuring that your parking lot is free of refuse and debris shows potential clients that you care about your business’s appearance and are willing to go to great lengths to ensure they have a positive experience. Many commercial cleaning services provide parking lot cleaning services that will help keep your lot sparkling clean for your customers.

Trash Receptacles

If like many businesses you provide your customers with the convenience of a trash receptacle outside your storefront it is vital that it be well maintained. Overflowing trash containers can make customers feel that your company and its employees are inattentive, apathetic, or just plain lazy. Commercial cleaning services regularly empty and clean these containers so that your business always looks well kept.

Sidewalks and Entryways

The sidewalk that leads to your entryway, and the entryway itself need to be clean and inviting in order to draw people into your establishment. Regular sweeping and pressure washing of these areas is vital to maintaining a squeaky clean appearance. Ask your commercial cleaning service if they provide these services. Most do and it is just one less thing that you have to worry about.

Day Porters

Having your establishment regularly cleaned by a commercial cleaning company definitely helps to keep your business looking its best. Hiring a day porter takes this cleaning regimen to the next level. While your commercial cleaners will ensure that your establishment looks its best at the beginning of every day, a day porter can help ensure that it continues to look its best throughout the day. A day porter will keep your sidewalk and entryway clean and tidy, empty trash receptacles, remove window smudges, and even tend to accidental spills and wet weather messes.

Hiring Commercial Cleaning Services For Your Business

Hiring a commercial cleaning company can have a huge impact on your business’s curb appeal but it can also boost your company image and improve employee health and productivity. If you are looking for more ways that commercial cleaning can help your business, talk to the experts at Complete Care Maintenance and get a free consultation.