Evaluating Cleaning Company Performance
As a business owner or facility manager, it is easy to get caught up in the fast-talking promises of a cleaning company sales representative. After all, they are trying to sell you a service. They are not going to say anything negative about their cleaning services. And while it is important for you to listen to what they have to offer, ask questions, and ensure that their services align with your needs, it is just as important to monitor their performance over time.
Oftentimes, commercial cleaning companies will perform exceptionally well during the ‘honeymoon’ period of your relationship. As time wears on, many cleaning companies become complacent, turnover staff, or change management. This can result in a reduction in standards, untrustworthy cleaning crews, and less bang for your buck.
So, How Can You Tell If Your Cleaning Company Is Delivering On Their Promises?’
Time – If your cleaning crew is chronically late, something is not right. If your cleaning crews are leaving early, something is not right. If your cleaning crew is not putting in the time necessary to fully clean your facility, you are getting robbed. A well-managed cleaning crew will be on time every time, will take the time to do their job well, and will fulfill the hours they are contracted to work.
Preparedness – A well-managed cleaning company will ensure that its cleaning crews are always well-prepared. They will bring with them all the necessary materials, safety equipment, and cleaning tools and products. You should never see a professional cleaning crew reusing cleaning cloths or mop heads.
Processes and Procedures – Does your cleaning crew follow a familiar process every time they clean? Can you predict which areas will get cleaned first, how long it will take, and what chemicals and cleaning tools will be used? That is a process or procedure being followed and all professional cleaning companies should have standardized processes and procedures in place.
Safety Is a Priority – A well-trained cleaning staff will follow prescribed safety protocols. You should never see wet floors without caution signs, cleaning crews horsing around, or any type of behavior that endangers, you, your staff, your customers, or the cleaning crew..
Familiar Faces – Do you recognize the staff that cleans your facility? A smart commercial cleaning company is very good at retaining staff. They understand that it is far more costly to vet and train new staff than it is to retain tenured staff. If you recognize the people that come to clean your facility on a regular basis, your cleaning company is likely doing a great job.
Accountability – Does your cleaning crew have a leader, an individual that you have been introduced to and is available if there are issues or concerns. A quality commercial cleaning company will always assign a crew leader or manager who is willing to take responsibility for the actions of their crew.
Proactive Management – A customer-centric commercial cleaning company has a management staff that is proactive. They follow up with their customers on a regular basis to ensure that they are happy with the service, ask if there is anything more they can do, and make themselves available in the event that issues arise.
What To Do If Your Provider Falls Short
If your commercial cleaning company is not living up to its promises, Complete Care Maintenance can help. We have built our reputation on providing exceptional commercial cleaning at an affordable price. Call or contact us today!