Every business has some type of security protocol. Whether it is as simple as a lock and key or as in-depth as a full-on security system with cameras, keypads, and burglar alarms – all businesses have things they need to protect. For retail businesses, it may be merchandise, cash, or credit card numbers. For medical and legal offices it may be data, records, and personally identifiable information.
When considering a commercial cleaning company, security concerns may not be top-of-mind, but it is something that requires serious consideration. Commercial cleaning or janitorial staff have access to nearly every area of your business and they often work outside of normal business hours. This is why it is so important to make security considerations a priority when vetting potential providers.
What To Look For In Janitorial Service Providers
When hiring a janitorial service provider for your facility you need to understand their level of commitment to security. A reputable provider will have training and protocols in place that help ensure that its staff understands the importance of security. There are many ways that smart janitorial services can mitigate security risks and bolster client confidence.
Employee Background Checks – Any reputable janitorial service understands the importance of employee background checks. Background checks help to eliminate potential security risks by weeding out applicants with checkered pasts and less than honorable intentions. Make sure that your provider only employs staff that has passed a background screening.
Security Protocols and Training – In addition to employee background screening, set security protocols and regular employee training reinforces in the employees’ minds, the company’s commitment to security. In addition, it helps ensure that employees understand and follow security protocols. Ask prospective providers about their security policies and the level of security training their staff receives.
On-site Supervision – Ensuring that cleaning crews are supervised by a responsible individual provides several benefits. A supervisor represents a single point of contact, meaning that keys, alarm codes, and other access points are entrusted to only one individual. In addition, a supervised cleaning crew is far less likely to breach security protocols, knowing they are being watched.
Bonded and Insured – If your janitorial service provider is not bonded and insured, you need to find another provider. Bonding and insuring is the most important step a janitorial service provider can protect both themselves and their clients. It ensures that if a cleaning staff member damages or steals property from a client that the client will be reimbursed.
Low Employee Turnover – If your janitorial service provider experiences high employee turnover it can present a security risk for you. Cleaning staff that has had access to your building and inside knowledge of your security protocols and are no longer bound by the cleaning company, can represent a real security threat. Ask potential providers about their turnover rates and avoid companies that can not seem to retain staff.
Uniformed Staff – While this may not seem like a security precaution, uniformed cleaning staff are easily identifiable, making non-staff members easily identifiable as well. Ensuring that cleaning staff is required to wear name badges or IDs is another way that janitorial services can show their commitment to security.
A Little Forethought Goes A Long Way – It pays to be vigilant when hiring a commercial cleaning service and hiring the wrong one can cost you in a big way. Take your time, vet your prospects, and hire a firm that will add value rather than cost.