Commercial Cleaning | Complete Care Maintenance Cleaning

01 Jul 2022

Commercial Cleaning, Floor Cleaning mj@5150design.net 0 comment

HOW TO MAINTAIN HARD-SURFACE FLOORS

Your floors are one of your largest and most expensive assets. They are also one of the first things people see when entering your establishment. Keeping your floors clean and well-maintained creates a great first impression and helps mitigate the costs of repair or replacement.

Whether your flooring is polished concrete, stained concrete, epoxy, vinyl, rubber, hardwood, stone, or laminate, here are some tips on how to keep hard surface commercial floors looking great for years to come:

USE WALK-OFF MATS

Walk-off mats placed near entryways help prevent dirt and moisture from being tracked inside. They also make cleaning and maintenance easier. You should have walk-off mats at every entrance, they should span the width of the doorway, and should be at least six feet long.

Strategically placed walk-off mats will go a long way toward protecting your floors from the elements and make maintaining them a great deal easier.

USE CASTORS AND PADS

Removing dirt and grime from your hard flooring is one thing, removing scratches is something else entirely. It is both more difficult and expensive. You can protect your floors against scratches by adding castors or felt padding to the feet of furniture and by using pads when moving heavy items across floors.

These cost-effective protective measures can help keep your office, lobby, and other flooring looking its best and help avoid costly repairs.

VACUUM AND MOP REGULARLY

Dust is a hard-surface floor’s worst enemy. Not only is it unattractive, but if left unattended dust can cause scratching and dulling of hard-surface flooring. Regular vacuuming with a high-quality vacuum and HEPA filter can remove most of the dust from your floors. Follow up your vacuuming with a micro-fiber dry mop to ensure the floors are dust-free. Then wet-mop the floors to remove any caked-on dirt or soil.

Pay particular attention to high-traffic areas as these will tend to accumulate more dirt and debris. If there are areas that receive a large amount of foot traffic you may want to vacuum them more often.

PROMPTLY CLEAN UP SPILLS

Hard-surface flooring is pretty good at withstanding moisture but spills and standing water should be addressed as quickly as possible. Not only do they represent a safety hazard but they have the potential to stain or damage your flooring.

Water can be absorbed with a mop or cloth. Other more difficult spills, especially those with the potential to stain your floors should be cleaned with an appropriate cleaning solution.

USE PROPER CHEMICALS

Hard-surface floors come in a variety of materials and not all cleaning chemicals are appropriate for any given floor type. Follow the manufacturer’s recommendations when selecting floor cleaning solutions and always test the solution on a small inconspicuous area before putting it to general use.

REGULAR DEEP CLEANING

In addition to daily vacuuming, your flooring should be deep cleaned with a scrubbing machine on a regular basis. Auto scrubbers can remove soil and stains from hard-surface flooring more quickly and hygienically than a traditional mop. Scrubbing regularly helps ensure that stains and soil that went unnoticed or were not properly cleaned will not have time to set in.

BUFFING | BURNISHING

Buffing is the process of using an abrasive to remove scratches and scuffs from hard-surface floors. Burnishing utilizes wax or polish to create a high-gloss finish. Regular buffing or burnishing will help to hide scratches and blemishes and will keep your floors looking their best.

REFINISHING

Even if you are adamant about the care of your hard-surface floors, there will come a time when they will need to be restored. Stripping and polishing is a restorative process that can bring even old floors back to their former glory. Stripping removes the buildup of wax and polish from previous applications. A new layer of wax is then added and polished to a high shine.

GROUT CLEANING

Often overlooked, grout is a porous material used to fill the gaps between floor tiles. Because of its porous nature, grout can easily absorb dirt and grime causing it to become discolored. Regular cleaning of the grout lines can help your floors to always look pristine.

NEED HELP WITH YOUR HARD-SURFACE FLOOR MAINTENANCE?

Complete Care Maintenance can customize a floor care regimen specific to your business. We take into consideration the type of flooring, age of the flooring, amount of traffic, and current condition to provide you with a floor care program that meets your needs.

20 Jun 2022

Commercial Cleaning mj@5150design.net 0 comment

COMMERCIAL CLEANING: A DIVERSITY OF SERVICES

Commercial cleaning companies require a diverse skill set because they serve a huge variety of industries. Not only is every industry unique but every business within that those industries is unique. Each requires different cleaning protocols, knowledge, and equipment.

A hospital or medical facility, for instance, requires an entirely different protocol than a warehouse or distribution center. Large office buildings require different cleaning protocols than a smaller office suite, And multi-tenant properties have unique needs when compared to manufacturing facilities.

Commercial cleaning companies need to address the unique needs of the industries they serve and the individual businesses within those industries. Consider the unique requirements of the following industries:

HOSPITALS AND MEDICAL FACILITIES

Hospitals and medical facility cleaning is no small task. Operating within this industry has requirements and regulations you will find nowhere else. The very nature of the business requires frequent cleaning and disinfecting to mitigate the spread of germs.

Hospitals are also temporary homes to a huge number of people that have a right to privacy, respect, and discretion. They are typically operating twenty-four hours a day, seven days a week, and 365 days a year. The work they do is vital to the communities they serve and is often of an emergent nature.

Commercial cleaning companies that serve the medical community require a diverse set of interpersonal skills, knowledge of infection control protocols, and an understanding of the rules and regulations that apply to the industry – not to mention a thorough understanding of proper cleaning and disinfecting techniques.

WAREHOUSES AND DISTRIBUTION CENTERS

While certainly less demanding than a medical facility, warehouses, and distribution centers have challenges of their own. Have you ever considered how to clean a building that has 60-foot ceilings, 10,000 square feet of flooring, and a plethora of heavy equipment and specialized machinery?

Warehouses and distribution centers require very specific cleaning processes, specialized cleaning equipment, and knowledgeable cleaning staff. They also require large cleaning crews in order to manage the sheer magnitude of the process.

INDUSTRIAL AND MANUFACTURING FACILITIES

Industrial and manufacturing facilities present many of the same challenges as a warehouse or distribution center. Unlike the latter, industrial and manufacturing facilities can produce large amounts of waste products, often deal with hazardous substances, and are heavily reliant of the machinery that they use.

Hazardous chemicals and waste product handling require specialized training, advanced safety protocols, and high attention to detail. Working with and around specialized machinery also requires additional training which may be unique to each facility.

CORPORATE OFFICE BUILDINGS

The sheer size of a corporate headquarters can be a challenge in and of itself. Imagine the planning, equipment, supplies, and man-hours required to thoroughly clean and disinfect a thirty-story building that contains 200 individual offices, multiple restrooms, kitchens, break rooms, a fitness center, stairways, elevators, etc.

Commercial office buildings like this require a commercial cleaning company that has years of experience, is well-trained, has a large pool of employees, and has proven protocols in place to address cleaning of this magnitude.

MULTI-TENANT PROPERTIES

Multi-tenant properties such as office buildings, apartment complexes, malls, and shopping centers present yet another unique challenge. These types of properties are typically managed by property management firms whose primary goal is to maintain full occupancy.

In order to retain existing tenants and attract new ones, it is imperative that the overall property presents itself well. This means clean, well-maintained parking lots, sidewalks, and other common areas. It requires that property offices, public restrooms, gyms, pool areas, and other shared facilities always look their best. Most importantly, it requires that unoccupied spaces be clean and presentable at all times.

POST-CONSTRUCTION CLEANING

Construction sites are hazardous. Plain and simple. They are also typically very dirty and dusty. They often have large debris that needs to be removed and special cleaning requirements that need to be met. The goal of post-construction cleaning is to make the new site ready for move-in.

A commercial cleaning company that offers post-construction cleaning requires specialized equipment and resources, cleaning crews trained in construction safety and OSHA compliance, and even hazardous material handling expertise.

As you can see, a well-rounded commercial cleaning company needs to have experience with a variety of industries, protocols, regulations, and equipment. It requires cleaning staff that undergoes continuous training, has great attention to detail, and is well-versed in a variety of cleaning techniques and protocols.

10 Jun 2022

Warehouse Cleaning mj@5150design.net 0 comment

MANAGING THE CHALLENGES OF WAREHOUSE CLEANING

Any business that utilizes a warehouse or distribution center to store goods or equipment will require regular warehouse cleaning. Whether you decide to manage the cleaning in-house or hire a professional warehouse cleaning service is entirely up to you. When making this decision it is important to understand how to approach the task at hand and the costs associated with each option.

MAKE A PLAN

Warehouses present unique cleaning challenges and going in without a plan is just not an option. Proper warehouse cleaning requires a well-thought-out plan to ensure a thorough and complete cleaning. This is particularly true for large warehouses that may require special equipment and several hours of cleaning.

To construct your plan you will need to develop efficient cleaning processes and take into consideration the prep work required for each step. You will need to accurately estimate the time required to complete each step and the total time required to finish the job.

It is also important to consider what cleaning chemicals, equipment, and supplies you will need. For instance, if you have a large warehouse with high ceilings and massive floor space, you will require lifts and floor cleaning machines to manage the cleaning task.

MAKE THE TIME

Obviously, you can not efficiently clean an entire warehouse during business hours. Not only will this result in inefficient cleaning, it will also interfere with regular business operations.

Ideally, warehouse cleaning should be done after regular business hours or on weekends. This means if you choose to perform the cleaning in-house, you will need to schedule extra staff to get the cleaning done.

If you have done your due diligence in step one and made a good plan, you should have a fair idea of the amount of time and manpower required to complete the warehouse cleaning.

Speaking of step one; do not forget the time required to make a proper plan.

SCHEDULE REGULAR CLEANINGS

It is important to understand that warehouse cleaning is not a one-and-done deal. As a rule of thumb, warehouse cleaning should be done at least once a month to ensure your warehouse stays clean. If your warehouse receives a lot of foot traffic, utilizes heavy equipment, or creates a lot of dust, you will likely require more frequent cleaning.

Bear in mind, that regular cleaning can reduce the amount of time required to get the job done and each scheduled cleaning may address different tasks. For instance, you may not need to dust high shelves every month but should do so every other month. Likewise, your warehouse floors may not need polishing every time you clean but you will want to have them polished on a regular basis.

ADOPT A DAILY CLEANING CHECKLIST

Whether you do your warehouse cleaning in-house or hire professionals, adopting a daily cleaning checklist will make your monthly cleanings easier and more efficient. The daily dumping of trash bins, sweeping of floors, and removal of packaging materials will help keep your warehouse organized and free of clutter.

Some companies adopt a clean-as-you-go policy that helps ensure daily and monthly cleaning tasks are not overly burdensome. If dock workers are required to break down boxes after every shipment, it requires less time and effort at the end of the day.

FACILITATE CLEANING WITH PROPER MAINTENANCE

In order to manage your warehouse cleaning in-house it is imperative that you always have the requisite cleaning supplies on hand, that your trash dumpsters and recycle bins are emptied regularly, and that cleaning equipment if properly maintained.

This helps facilitate in-house cleaning by removing potential obstacles for your staff. Don’t give dock workers an excuse to let boxes pile up by neglecting to empty the recycle bin.

DON’T BE AFRAID TO HIRE A PROFESSIONAL

As you can see, there is a lot to consider when it comes to warehouse cleaning. Many businesses consider professional warehouse cleaning services to reduce costs and save time.

A professional warehouse cleaning provider will already have efficient processes and protocols. They will already have the proper equipment and supplies. And they are specifically trained to thoroughly clean your warehouse.

In addition, most qualified warehouse cleaning companies understand OSHA requirements and will customize a cleaning plan to meet your facility’s unique cleaning requirements.

10 May 2022

Commercial Cleaning mj@5150design.net 0 comment

5 KEY SERVICES PROVIDED BY COMMERCIAL CLEANING COMPANIES

Commercial cleaning services provide many benefits to their clients that go far beyond cleaning. While the number one goal of a commercial cleaning company is to ensure a clean and sanitary environment, they also provide additional services that are often overlooked. Here are five key services that your commercial cleaning company provides that you may not be aware of:

1) Restocking

Many commercial cleaning companies provide restocking services that will help ensure that your restroom, kitchen, and break room supplies are always stocked. They make certain that there is plenty of toilet paper, sanitary napkins, paper towels, soap, and other essentials in the areas where they are needed. A quality commercial cleaning service means that you’ll never have to deal with an empty soap dispenser or a lack of essential paper products.

2) Porter And Matron Services

Porter and matron services are something that few companies consider when evaluating commercial cleaning companies. But if you manage a large office building or complex, porter and matron services may be something that you would find very beneficial.

Unlike janitorial services which are typically performed after hours, day porters work to maintain your facility throughout the workday. They provide essential cleaning and maintenance services during working hours and can become an integral member of your staff.

3) Preservation Of Assets

Believe it or not, the cleaning services provided by your commercial cleaning company help to preserve your assets. Floors, carpets, restroom fixtures, and even office equipment benefit from regular cleaning. Regular cleaning helps reduce dust which can impact the useful lifespan of electronic equipment and proper cleaning and maintenance of hard floors and carpets can make them last much longer than anticipated.

4) Health And Safety

A cleaner facility is a safer and healthier facility. Regular cleaning and disinfecting mitigates the spread of germs and improves indoor air quality. This means that you, your staff, and your customers are less likely to get sick or suffer from allergies. For the business owner, this translates to fewer sick days, more productive staff, and improved customer perceptions. In addition, regular cleaning can make your facility safer by eliminating clutter and reducing the risk of slip and fall accidents.

5) Building Maintenance

While your commercial cleaning company may not fix your leaking faucets or repair the potholes in your parking lot, they often are the first to notice these things. Because they are trained to find and eliminate dust and dirt, cleaning crews are getting into areas of your facility that you and your staff may overlook. They will be the first to notice pest control issues, water leaks, and other potential problems. A well-trained commercial cleaning crew will make note of any maintenance issues and bring them to your attention. This can help prevent further damage and mitigate maintenance costs.

If you are interested in learning more about the commercial cleaning services provided by Complete Care Maintenance, we would love to speak with you. Feel free to contact us to take advantage of our free consultations and facility walk-throughs. We can advise you on the cleaning and maintenance services that would benefit you the most and create a personalized solution for your facility.

20 Apr 2022

Post-construction Cleaning mj@5150design.net 0 comment

Essential Considerations for Post Construction Cleaning

Whether you are completing a new office building or an ambitious remodeling project, cleaning up a construction site can be an arduous task. Construction is a messy business and post-construction cleaning requires a thoughtful and thorough approach.

There are often large amounts of dust, heavy and bulky debris, paint drippings, tape residue, nails, and screws – the list goes on and on. The idea of cleaning up a construction site can be so overwhelming you might not even know where to start.

Knowing the essentials of the post-construction cleaning will go a long way toward getting the job done efficiently and effectively. Here are a few essential considerations when approaching a post-construction cleaning project:

Safety First

Construction sites present many hazards. Broken glass, stray nails, and other post-construction debris can cause some pretty serious injuries. Not to mention dust and chemical fumes which can be hazardous to the respiratory system.

It is important to take safety into consideration when attempting to clean a construction site. Proper personal protective equipment like dust masks and eye protection are a must, as are hard-soled work boots and a sturdy pair of gloves.

Perhaps the best safety tool is situational awareness. Know your surroundings and be aware of any hazards that may exist.

The Right Equipment

Your household vacuum cleaner is likely not up to the task of cleaning a construction site and those flimsy kitchen garbage bags won’t cut it either. Post-construction cleaning will require professional-grade supplies and equipment. Industrial vacuums, contractor-grade garbage bags, dumpsters, utility carts, ladders, and professional-grade cleaning supplies will help ensure an efficient cleaning process.

Top-Down Dusting

If there is one thing that every construction project produces it is dust – and lots of it. Dust has an incredible ability to float through the air and settle in some pretty hard-to-reach places. In order to remove dust effectively, you need to start at the top and work your way down. Having a ladder or scaffolding and a backpack vacuum to reach high ceilings, door and window frames, and rafters makes the project much easier.

Once you have removed the dust from the top area of the site, you can work your way down to the lower walls, window sills, baseboards, and floors. An industrial vacuum is essential for the floors where you may encounter larger debris like nails and screws or pieces of drywall or plaster.

Once the dust is removed from the interior spaces it is important to check for dust and debris in the air vents. Cleaning these out will help prevent dust from accumulating in your newly cleaned space.

Thorough dust removal is a time-consuming but essential aspect of post-construction cleaning.

Professional Expertise

Likely the most important consideration when it comes to post-construction cleaning is hiring a professional construction cleaning service. Professional post-construction cleaners know how to get the job done. They have all the safety equipment and protocols in place, possess the specialized skills and equipment required for the job, and are bonded and insured. If you want the job done right, hiring a professional is the way to go.

Complete Care Maintenance has performed post-construction cleaning for construction projects large and small. We can help you with your post-construction cleaning as well. Call or contact us today!

10 Apr 2022

Business Cleaning, Commercial Cleaning, Office Cleaning mj@5150design.net 0 comment

Office Cleaning – 4 Overlooked Areas That Professionals Never Miss

Office Cleaning Is Not As Easy As It Seems

Office cleaning seems like an easy task and many office managers don’t see a need for professional office cleaning. After all, in-house staff can manage a simple thing like cleaning. Right?

It is true that in-house staff can manage your office cleaning, but are they getting your office really clean? Are they getting into all the little nooks and crannies to ensure a thorough clean? Probably not.

With years of office cleaning experience under their belts, Complete Care Maintenance has learned that most in-house cleaning staff tend to make the same mistakes when cleaning and there are four areas that are often overlooked.

Thorough Vacuuming

While your in-house staff may be running the vacuum every day, they are likely missing a significant portion of your carpeting. There is a good chance that they are not moving office equipment and tangled cords to reach the edges of the carpet. Getting under and behind desks is difficult and time-consuming, but it is important.

Dust and dirt are attracted to electronics and cords have a tendency to capture dust bunnies and debris. Failure to remove this accumulated dust can lead to poor indoor air quality and lost productivity. Over time it can even cause office equipment to fail prematurely.

Professional cleaning staff recognizes that dust accumulates in these areas and they take the time to move machinery and cords. They use high-quality vacuums to remove dust and dirt from every inch of your carpet.

Window Blinds

It seems that everyone forgets about the window blinds. Window blinds are another area where dust can accumulate and they are often overlooked by in-house cleaning staff. Like the dust accumulating behind your desks and office machines, dust from the window blinds can lead to poor air quality and lost productivity. In addition, dust window blinds are much more noticeable to clients and other visitors to your office.

Professional office cleaners will take the time to dust and wipe down the window blinds helping your office staff breathe easier and helping you make a good impression on your visitors.

Cleaning Office Furniture

Office furniture is another area that is commonly overlooked. Upholstered furniture should be vacuumed regularly and hard-surface furniture needs to be wiped down with appropriate cleaning solutions. Cushions should be removed when possible to remove any dust or debris that has accumulated behind and beneath them.

A competent and thorough office cleaning company will ensure that your office furniture is thoroughly cleaned on every visit.

Cleaning Office Equipment

Office equipment like printers, computer keyboards, and computer monitors are another area that is often overlooked. These items are high-tech surfaces that are often shared by multiple staff members throughout the day. It is important that these items get cleaned and disinfected on a daily basis to prevent the spread of germs.

Cleaning sensitive office equipment requires the right cleaning solutions and supplies so as not to damage the equipment. Professional office cleaning staff will come equipped with the appropriate cleaning supplies and the knowledge to clean your office equipment safely and thoroughly.

If you want to see and feel the difference that professional office cleaning can make for your office, Complete Care Maintenance can help. We have decades of experience cleaning offices of all shapes and sizes. Our professional staff are thoroughly trained in office cleaning protocols and will leave your office space spotless. The difference will amaze you!

30 Mar 2022

Business Cleaning mj@5150design.net 0 comment

SPRING CLEANING TIPS FOR COMMERCIAL BUSINESSES

Spring is here! It is a time for renewal, fresh air, and cleaning!

Most of us look forward to the longer days of Spring and the warmer weather, but very few of us look forward to Spring cleaning. The whole idea of it can seem overwhelming and for commercial businesses, it can be downright intimidating. Where do you even start? Do I have to clean everything? What should I focus on? And where will I find the time?

Spring cleaning your commercial space doesn’t have to be a monumental task. You just need to prioritize, organize, and find a place to start. Here are a few tips to help you get over the hump and get your commercial space ready for Spring.

1) Look Around

Sounds like a step towards procrastination as opposed to getting started, but looking closely at your commercial space can help you prioritize your Spring cleaning needs. Consider a walkthrough with a commercial cleaning company representative. They are skilled at noticing areas of concern and can help you identify problems.

2) Inspect The Outside

Start on the outside paying particular attention to the parking lot, sidewalks, and entryway. These are the areas that your customers see first and you want to ensure that your business is making a good first impression.

You may find that your parking lot could use a good sweeping or that the sidewalks need to be pressure washed. Look for smudges and grime on the windows and doors and cobwebs in the entryway. Making your entryway clean and inviting is a great first step in your Spring cleaning program.

3) Don’t Overlook The Floors

Winter is hard on floors. Road salt, water, dirt, and grime can build up over the winter months and cause your floors to look dull and dingy. In addition, the buildup of dirt and grime can increase wear and tear on floors and carpets which reduces their useful life. Having your carpets and floors professionally cleaned can have a huge impact on your business and Spring is a great time to address this important cleaning task.

4) Clear Out The Dust Bunnies

During the winter months, we naturally use our heating systems on a regular basis. Dust from your ductwork and vents ends up inside your commercial space. Also during the colder months, the air tends to be dry which contributes to dry skin. Believe it or not, dead skin cells are a major contributor to indoor dust. Of course, dust also forms when dirt and debris are brought in from outside and then dries in the artificially heated air.

A thorough dusting of your commercial space should definitely be included in your Spring cleaning program. It will not only make your property look and feel cleaner but can also improve indoor air quality which is good for everyone.

5) Declutter

Spring is the perfect time to declutter desks, closets, warehouse space, and storage areas. Go through these areas and get rid of anything that is not needed or is beyond its expiration date. If it was there the last time you decluttered, you probably do not need it.

Decluttering often turns up useful items that you had forgotten were there. Decluttering also can provide additional storage space and better organization.

Finally, the easiest way to manage your Spring cleaning is to hire a commercial cleaning company. They can provide a deep cleaning that will check all of your Spring cleaning boxes and you don’t need to lift a finger. If you would like some help with your Spring cleaning this year, call on Complete Care Maintenance for a free consultation.

20 Mar 2022

Healthcare Cleaning mj@5150design.net 0 comment

5 KEYS TO EFFECTIVE MEDICAL FACILITY CLEANING

Medical facility cleaning is not something that can be delegated to an office cleaning staff. Medical facility environments require a much more focused and procedural approach to cleaning and disinfecting. Commercial cleaning companies that offer medical facility cleaning services are held to much higher standards than your typical commercial cleaning company and they should have definitive policies and procedures in place to ensure that the needs of the facility are met.

When hiring a medical facility cleaning contractor it is important to ensure that they have experience with medical environments, that they understand the unique requirements of these environments, and that they have the staff, equipment, and expertise to meet the unique needs of the facility.

Here are five key areas to consider when developing a medical facility cleaning program:

1) Organization and Administration

A qualified medical facility cleaning contractor should be able to provide you with an organizational chart that clearly defines the chain of command with regard to your cleaning staff. This should include a primary and secondary contact person, clearly defined onsite supervisors, and job descriptions for all staff involved in the cleaning of the facility.

In addition, a communications policy should be clearly defined which outlines contact persons, preferred methods of communication, emergency communications protocols, and frequency of meetings such as facility walkthroughs, feedback meetings, and service reviews.

2) Staffing and Training

The size of your facility, the amount of traffic it receives, and its unique cleaning requirements are all important factors in determining the appropriate number of staff. Your provider should be able to review the unique requirements of your facility and ensure that staffing levels are adequate.

Even more important than staffing levels is the training that the staff receives. A qualified medical facility cleaning contractor should have mandatory, ongoing training programs in place for all cleaning staff. Training for medical facility cleaning staff should be based on national or facility level cleaning guidelines and should include:

Training in infection control and cross-contamination mitigation
Understanding of CDC and CMS recommendations
Procedures for the management of biological, chemical, and radioactive waste
Proper handling, use, and storage of chemicals
Equipment operation and maintenance
OSHA training
HIPPA regulations
Orientation to the facility layout and key areas of concern
Policy and procedure reviews

3) Equipment and Supplies

One of the advantages of hiring a medical facility cleaning contractor is that they will typically provide all necessary cleaning equipment and supplies. Whether these items are stored at your facility or brought to and from the facility by the service provider should be stipulated in the cleaning contract.

Regardless, it is important that your cleaning services provider have all the necessary tools, equipment, and supplies required to effectively clean and maintain your facility.

4) Policies and Procedures

Medical facilities typically have cleaning and disinfecting policies in place. These should be discussed with your cleaning services provider to ensure that those policies are followed. In addition, policies regarding facility-specific safety protocols, security, and patient interactions should be communicated to the cleaning contractor. These policies can then be communicated to the cleaning staff through their regularly scheduled training program.

In addition to facility-level policies and procedures, it is important for medical facility staff to understand the policies and procedures of the cleaning contractor. Your provider should be able to provide written policies and procedures that their cleaning staff is required to adhere to.

5) Monitoring and Feedback

Monitoring of cleaning staff should be performed both by the cleaning contractor and the facility level staff to ensure that policies and procedures are being followed and that the terms of the contract are being met.

All facility staff should be encouraged to provide feedback with regard to the effectiveness of the cleaning contractor and their staff. A formal process should be in place that allows staff to easily communicate feedback whether positive or negative.

In addition, there should be regularly scheduled meetings between facility management and the cleaning contractor’s supervisory team to review feedback and act upon it.

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