Category: Commercial Cleaning

01 Jul 2021
commercial cleaning

Commercial Cleaning In a Post-Pandemic World

If your business did not utilize commercial cleaning services pre-pandemic, changing consumer behaviors may have you rethinking your cleaning strategy. Consumers are wary about venturing out into public spaces even as Covid-19’s grip on our society loosens. The pandemic has opened people’s eyes as to how easily germs can be spread, especially in shared public spaces. This has necessitated much stricter cleaning and disinfecting protocols for businesses of all shapes and sizes.

Commercial Cleaning Is The New Normal

It is no longer enough to tell consumers that you are following strict cleaning and disinfecting protocols, you have to show them that you are. In a post-pandemic world, consumers expect to see visible evidence of cleaning and disinfecting protocols being put into practice. In order for businesses to regain consumer trust, they will need to employ dedicated cleaning personnel to work during normal business hours.

Consumers want to see someone wiping down door handles, shopping carts, checkout counters, and other high-touch surfaces.  They want to see restrooms that are sparkling clean, hand sanitizers in place and being used, and onsite cleaning personnel visibly cleaning. Daily cleaning is no longer enough. Constant, visible cleaning is the new expectation, and businesses that fail in this regard may fail altogether.

Many businesses see this as an opportunity to attract more customers by providing a cleaner environment than their competitors. Many are hiring commercial cleaning services, janitorial services, and day porters to market their cleaning protocols as part of the customer experience.

Building Employee Trust

It’s not just consumers that have raised the standards when it comes to cleanliness and hygiene, employees are also changing the way they look at the workplace. With many employees working from home during the pandemic, the desire to go back to the office is tempered by the uncertainty of a post-pandemic world. Employees need to feel confident that their employers are doing everything within their power to provide a clean and sanitary workplace.

This means that in addition to employing visible cleaners during business hours, employers are also employing commercial cleaning services to deep clean their premises after hours. This helps to ease the anxiety that some employees may feel with regard to returning to the workplace. Knowing that when you arrive to work in the morning you will be entering a workplace that has been professionally cleaned and sanitized makes returning to work less stressful for everyone.

The Shift To Commercial Cleaning Brings Long-term Benefits

It is important to realize that the shift in people’s behavior with regard to cleanliness is not a bad thing. If there is a silver lining to the recent pandemic, it is that we now live in a much cleaner world. People are far more concerned about catching and spreading germs than ever before and that fear has translated into better cleaning and hygiene protocols for all of us.

The fact that the cleanliness of a business has taken a primary role in how businesses attract consumers is also a very good thing. The more businesses recognize the importance of operating a clean and sanitary establishment, the safer shared public spaces will become and that is better for everyone.

Need Help With Your Commercial Cleaning Needs?

Complete Care Maintenance has been providing affordable commercial cleaning services to New Jersey businesses since 2001. We can help you to establish cleaning protocols that both your customers and employees will appreciate. Call or contact us today to learn more.

 

 

 

 

20 Jun 2021
green cleaning

Green Cleaning: Why It Matters

With ever-growing concerns about the state of our natural environment individuals across the globe are intent on making smarter, more environmentally sound decisions. From eating veggie burgers and recycling plastics to driving electric vehicles and reducing waste – going green is the in thing to do! People have come to the realization that their actions can negatively impact the environment and many are making lifestyle changes in an effort to contribute less to the problem and more to the solution. One such lifestyle change is switching to green cleaning products.

What Is Wrong With Traditional Cleaning Products?

Let’s face it, we all want clean and healthy homes and workplaces. Traditional cleaning products have been helping us to achieve this goal for a very long time. In fact, they are so ingrained in our culture that many of us still use the same cleaning products that our parents and grandparents used. If it was good enough for grandma, it should be good enough for us, right?

What grandma did not know is that many of the chemicals in traditional cleaning products are both detrimental to our health and the health of the environment. Many of the chemicals used in traditional cleaning products are caustic, can cause eye, nose, throat, and skin irritation, and have been linked to early-onset asthma in children. According to the Environmental Protection Agency, of the more than 2.1 million janitorial workers in the U.S., 6% suffered workplace injuries due to chemical exposure. Long-term studies have shown that some chemicals contained in commercial cleaning products can be linked to cancer, depressed nervous systems, and birth defects.

Common Chemical Culprits

While the health risks associated with traditional cleaning products are low, and in many cases are outweighed by the benefits they provide, the impact on the environment can be much more severe. Several common chemicals used in traditional cleaning products have been identified as having negative environmental impacts.

  • Ammonia – Ammonia is an air pollutant and a major source of nitrogen oxide which is toxic for plants and the animals that eat them.
  • Triclosan – Triclosan is an anti-microbial commonly found in household detergents, anti-bacterial soaps, and other disinfectants. Of the household products that contain Triclosan, 96% of the chemical volume gets washed down the drain and eventually ends up in rivers, lakes, and streams. Some by-products of Triclosan (Dioxins) have been proven to cause cancer as well as immense developmental issues in almost every vertebrate species. Triclosan has been found in 57.6% of all rivers and streams tested in the U.S.
  • Bleach – Sodium hydroxide (Household Bleach) is commonly used for washing clothes, cleaning toilets, and unclogging drains which means it is typically poured directly into wastewater and can not be filtered out. Bleach forms chlorinated organic compounds, including known carcinogens that are absorbed by organisms and enter the food chain.
  • Phosphates – Phosphates are commonly used in household detergents and are known to cause eutrophication which spurs excessive algae growth. Eutrophication is the prime suspect for large algae blooms that cause red tide. Large algae blooms absorb huge amounts of oxygen from the water and can kill off entire marine ecosystems.

How Green Cleaning Products Help the Environment

  1. Green cleaning products are biodegradable, meaning that they do not persist in the environment. The longer any foreign compound or chemical persists in the environment, the more likely it is to have negative effects.
  2. Green products have low toxicity. Less toxic chemicals are much safer for plants and animals and because they are biodegradable, they are far less likely to enter or persist in the food chain.
  3. Green cleaning products have low VOC content. VOC stands for Volatile Organic Compounds. Some VOCs are dangerous to human health or cause harm to the environment. Most VOCs are not acutely toxic but may have long-term chronic health effects.
  4. Most green cleaning products are shipped with minimal or sustainable packaging meaning that their production is less impactful on the environment.

How To Find Green Cleaning Products

Despite the increased popularity of green cleaning products, they can be difficult to identify. Many cleaning product manufacturers use labels that imply environmentally conscious ingredients, but may still contain harmful chemicals. To ensure that you are buying green cleaning products you should look for the seal of approval from one of the following third-party certification authorities.

  • Green Seal –  Green Seal is a non-profit, green cleaning certification authority that has been around since 1989. They evaluate the entire life-cycle of cleaning products to ensure that they meet both independent and international standards.
  • Safer Choice – Safer Choice is the Environmental Protection Agency’s (E.P.A.) certification program for green products and is designed to help individuals and businesses find products that are safer for human health and the environment.
  • ECOLOGO – ECOLOGO certifications are provided by Underwriters Laboratories, a company that has been developing safety standards for more than a century. ECOLOGO certifies products, services, and packaging for reduced environmental impact.

Need Help With Your Green Cleaning Initiatives?

Complete Care Maintenance is New Jersey’s leading commercial cleaning service provider with years of experience developing and utilizing green cleaning programs for businesses of all shapes and sizes. Call or contact us today to learn how we can help you go green!

10 Jun 2021
office cleaning

Office Cleaning: 5 Things Missing From Your Checklist

Whether you use an in-house office cleaning staff or outsource your cleaning to a professional office cleaning company, there are some areas in every office environment that often get overlooked. If you outsource your office cleaning and find that these areas are not being cleaned, it’s time to fire your commercial cleaning company. If you use in-house cleaning staff be sure to add these five areas to your office cleaning checklist.

Buttons, Switches, Knobs, and Handles

Take a moment to have a good look around your office building. Can you count the number of knobs, handles, buttons, and switches? Chances are that even the most meticulous office manager will miss a few of these ubiquitous items. There are the obvious ones like doorknobs and handles, light switches, and elevator buttons, but what about the buttons on the office phone, the fax machine, or the office printer. Then there are the microwave and refrigerator door handles, water cooler buttons, sink fixtures, drawer pulls, and countless others.

These items get touched multiple times throughout the day and by multiple individuals. They may not be obvious high-touch surfaces, but high-touch surfaces they are, and the average microwave door handle or fax machine button can harbor as many germs as the average toilet seat! Make sure you add these items to your office cleaning checklist.

Trash Cans

Surely your office cleaning staff regularly empties the trash receptacles throughout your office, but do they clean and disinfect them? Trash cans are another breeding ground for germs and bacteria that can cause foul odors and an unhealthy environment for you and your staff. Add trash cans to your office cleaning checklist to ensure that they get cleaned and disinfected on a regular basis. You will enjoy an odor-free office environment and your clients will appreciate the attention to detail.

Behind Appliances and Office Machines

The old saying goes: Out of sight, out of mind. This is especially true for these areas in your office. When was the last time you moved the microwave in the breakroom or looked behind the office printer? You might be surprised at how much dust and debris has accumulated over time. Breakroom and kitchen appliances can build up enough dirt, dust, and liquid to create a sticky, stinky sludge, that if left unchecked can lead to nasty odors and damaged floors. Electronic office equipment is highly susceptible to overheating when dust accumulates and this can significantly reduce its useful lifespan. Adding these hidden areas to your office checklist not only ensures a cleaner environment but can save you thousands in repair and replacement costs.

Ceiling Fans and Light Fixtures

If you can’t remember the last time you cleaned the ceiling fans and light fixtures in your office building, you are not alone. These are easily some of the most overlooked items when it comes to office cleaning. The fact is that like your kitchen appliances and office machines, the buildup of dust and dirt causes them to work harder and at higher operating temperatures. This shortens their useful lifespan and requires more frequent replacement. In addition, ceiling fans not only gather dust but also disperse it every time you turn on the fan, sending dust mites and allergens into the air. Putting these on your office cleaning checklist will result in cleaner air and longer-lasting fixtures.

Air Vents

Speaking of cleaner air, when was the last time you took a good look at the air vents in your office? For many of us, the answer to that question is ‘Umm, never’. The air vents in your office building should be dusted on a regular basis to avoid dispersing excess dust and allergens throughout the building. In addition, you should have your ductwork professionally cleaned at least semi-annually to avoid the buildup of harmful allergens and molds. It only takes a few seconds to dust an air vent and it can have a significant impact on the overall quality of air in your office.

Wondering What Else Is Missing From Your Office Cleaning Checklist?

If you are concerned about the health and safety of your staff and customers, it is important that you maintain a healthy office environment. In the post-pandemic world, your staff and customers expect nothing less. Complete Care Maintenance can help you build a comprehensive office cleaning checklist and can even provide professional office cleaning service at a reasonable cost.

01 Jun 2021
cross-contamination

Avoid Cross-Contamination When Cleaning

Oftentimes the spread of germs is facilitated by cross-contamination. Cross-contamination is defined as the transfer of bacteria or other microorganisms from one substance to another. Surprisingly, cross-contamination often occurs as a result of cleaning. While this may sound counter-intuitive, poor cleaning practices are a major source of cross-contamination. Professional cleaning companies recognize this fact and put in place procedures and protocols that are designed to mitigate the risk of cross-contamination.

How To Avoid Cross-Contamination When Cleaning

Use Smart Cleaning Processes – Putting cleaning processes in place helps ensure that cleaning duties are performed in a consistent manner. Smart cleaning processes take into consideration the risk of cross-contamination and focuses on taking steps to prevent it.

  1. Always start with a clean pair of gloves and fresh cleaning equipment.
  2. Clean one area at a time.
  3. Always clean from top to bottom, wiping down surfaces with an effective cleaning solution.
  4. Spray disinfectant on all high-touch surfaces like desks, phones, doorknobs and push plates, elevator buttons, counters, railings, and all bathroom surfaces, following manufacturer recommendations for saturation and dwell time.
  5. Finally, clean the floor starting from an inside corner and working your way toward the exit.
  6. Place cleaning cloths, mop heads, and other used cleaning tools in a plastic bag and dispose of your gloves when you finish.
  7. Repeat this process for every area that you clean, never using the same cleaning cloths, mop heads, etc.

Color Code Your Cleaning Supplies – Color coding cleaning supplies is an excellent way to reduce cross-contamination. For instance, always having ample supplies of cleaning cloths in pre-defined colors can help cleaning crews avoid using the same cloth in two distinctly different areas. A simple color-coding system might look like this:

  • Red – Red cloths and equipment marked in red are designated for high-risk areas like toilets and urinals.
  • Yellow – Yellow cloths and equipment are designated for medium-risk surfaces like restroom sinks and countertops.
  • Green –  Green is designated for lower-risk areas such as office areas and non-prep food surfaces.
  • Blue – Blue cleaning supplies are reserved for low-risk surfaces like glass and mirrors.

With a color-coded system like this, you can avoid you can mitigate cross-contamination and more easily monitor workers to ensure they are following protocols.

Choose The Right Tools –  Choosing microfiber over traditional cloths and mop heads is a big step forward in reducing cost-contamination. Traditional cleaning cloths and mop heads are made from absorbent cotton fiber. One study conducted by the University of California Davis Medical Center in collaboration with the EPA that traditional wet loop mops reduced bacteria by 30%, while microfiber mop heads showed a 99% reduction in bacteria.

Microfiber traps bacteria in the fibers of the mop while wet loop mops capture bacteria in the water molecules. Every time a wet loop mop gets dunked in a body of water the bacteria are released, only to be redistributed on the surface being cleaned. Microfiber employs positively charged particles to trap dust particles which is where the bacteria hide. It is a much more effective method for removing bacteria from surfaces.

Like microfiber Hepa filters do a better job of trapping dust particles that harbor germs and bacteria. Traditional vacuums typically employ a cotton or polyester fiber filter that fails to hold the dust as well as the fiberglass and charcoal found in a Hepa filter. Selecting a Hepa filter vacuum will help reduce the risk of cross-contamination.

Segregate Cleaning Staff – Assigning designated staff members to areas throughout your facility is a great way to mitigate cross-contamination. Allowing the same individual to clean the restroom and the kitchen can easily create cross-contamination concerns.

People, whether they realize it or not can collect and carry germs and bacteria on their clothing, shoes, hands, and hair. Limiting cleaning crew staff to designated areas helps to reduce the risk of transmission.

Employ A Commercial Cleaning Company – A well-organized and well-managed commercial cleaning company will already have these protocols and procedures in place. They will be fully versed in the use of proper chemicals and equipment, and they understand how to clean and disinfect virtually any surface.

 

 

 

21 May 2021
commercial cleaning company

Evaluating Cleaning Company Performance

As a business owner or facility manager, it is easy to get caught up in the fast-talking promises of a cleaning company sales representative. After all, they are trying to sell you a service. They are not going to say anything negative about their cleaning services. And while it is important for you to listen to what they have to offer, ask questions, and ensure that their services align with your needs, it is just as important to monitor their performance over time.

Oftentimes, commercial cleaning companies will perform exceptionally well during the ‘honeymoon’ period of your relationship. As time wears on, many cleaning companies become complacent, turnover staff, or change management. This can result in a reduction in standards, untrustworthy cleaning crews, and less bang for your buck.

So, How Can You Tell If Your Cleaning Company Is Delivering On Their Promises?’

Time – If your cleaning crew is chronically late, something is not right. If your cleaning crews are leaving early, something is not right. If your cleaning crew is not putting in the time necessary to fully clean your facility, you are getting robbed. A well-managed cleaning crew will be on time every time, will take the time to do their job well, and will fulfill the hours they are contracted to work.

Preparedness –  A well-managed cleaning company will ensure that its cleaning crews are always well-prepared. They will bring with them all the necessary materials, safety equipment, and cleaning tools and products. You should never see a professional cleaning crew reusing cleaning cloths or mop heads.

Processes and Procedures – Does your cleaning crew follow a familiar process every time they clean? Can you predict which areas will get cleaned first, how long it will take, and what chemicals and cleaning tools will be used? That is a process or procedure being followed and all professional cleaning companies should have standardized processes and procedures in place.

Safety Is a Priority – A well-trained cleaning staff will follow prescribed safety protocols. You should never see wet floors without caution signs, cleaning crews horsing around, or any type of behavior that endangers, you, your staff, your customers, or the cleaning crew..

 Familiar Faces – Do you recognize the staff that cleans your facility? A smart commercial cleaning company is very good at retaining staff. They understand that it is far more costly to vet and train new staff than it is to retain tenured staff. If you recognize the people that come to clean your facility on a regular basis, your cleaning company is likely doing a great job.

Accountability – Does your cleaning crew have a leader, an individual that you have been introduced to and is available if there are issues or concerns. A quality commercial cleaning company will always assign a crew leader or manager who is willing to take responsibility for the actions of their crew.

Proactive Management – A customer-centric commercial cleaning company has a management staff that is proactive. They follow up with their customers on a regular basis to ensure that they are happy with the service, ask if there is anything more they can do, and make themselves available in the event that issues arise.

What To Do If Your Provider Falls Short

If your commercial cleaning company is not living up to its promises, Complete Care Maintenance can help. We have built our reputation on providing exceptional commercial cleaning at an affordable price. Call or contact us today!

 

 

 

 

11 May 2021
office cleaning

5 Common Office Cleaning Mistakes

As Americans slowly begin returning to the office, office cleaning protocols are at the top of everyone’s mind. Building superintendents, office managers, and workers are understandably concerned about cleanliness and safety in the workplace. While many office building managers are utilizing professional office cleaning services, others are relying on in-house staff to manage office cleaning responsibilities, and while your staff may have good intentions when it comes to cleaning, they often lack the knowledge and expertise that comes with professional cleaning services.

Here are five common mistakes that untrained cleaners make when performing office cleaning duties:

Spot Cleaning – One of the most common office cleaning mistakes, spot cleaning refers to the cleaning of only visible surfaces. Spot cleaners rarely move things in order to clean an entire surface. At first glance, your office may look clean, but deep down there are germs and bacteria lurking in hidden corners and unseen spaces.

Overlooking High-Touch Surfaces – High-touch surfaces such as door handles, keyboards, computer mice, shared office machines, elevator buttons, and light switches are areas that professional office cleaners pay particular attention to. These surfaces are a breeding ground for germs and bacteria and they should be cleaned and disinfected thoroughly and often.

Failing To Disinfect – Cleaning is only the first step in the disinfecting process and it is often the only step an untrained office cleaner will take. In reality, surfaces should first be cleaned and then disinfected with an EPA-approved disinfectant. In addition, office cleaning staff must understand that different disinfectants require different dwell times to be effective. Failure to follow the manufacturer’s recommendations is a failure to disinfect.

Avoiding Common Areas – Common areas such as breakrooms, restrooms, and kitchens are some of the dirtiest areas in your office building and without dedicated office cleaning staff, these areas are often avoided. While everyone wants a clean restroom, no one wants to clean it. Avoiding these areas is a huge mistake as they often harbor germs and bacteria that can spread viruses and disease.

Cross Contamination – Untrained office cleaning staff may not know the intricacies of avoiding cross-contamination. Mistakes like using the same cleaning cloth throughout the entire building or failing to change the mop head after cleaning the restroom. A professional office cleaning staff will understand how to avoid cross-contamination and will follow prescribed protocols to ensure that they are not moving germs and bacteria from one area to the next.

How To Avoid Common Cleaning Mistakes

The easiest way to avoid common office cleaning mistakes is to hire a quality office cleaning company. Professional cleaning crews are trained in office cleaning and disinfecting protocols and they are well aware of how to avoid common cleaning mistakes. Complete Care Maintenance can help with all of your professional office cleaning needs. Contact us today for a free consultation.

 

30 Apr 2021
cleaning and disinfecting

Cleaning And Disinfecting: The New Normal

There is no denying it. The new normal demands that everyone steps up their cleaning and disinfecting protocols and procedures.

Let’s put all of our cards on the table and stop him-hawing around. There is no denying that the Covid-19 pandemic has ushered in a new normal for all of us and change is in the air. There is no longer time for a wait-and-see mentality. We have waited. We have seen. The elephant in the room can no longer be ignored.

We can not walk into a grocery store without noticing how Covid-19 has changed the world in which we live. Every interaction we have, every building we enter, every time we venture out in public, it is another environment we have been exposed to, another risk we have taken.  We have risked not just our own safety, but the safety of our family, friends, and neighbors. Everywhere we go, we are wary of the unseen danger.

People need to feel safe in these unprecedented times and as facility managers and business owners, we play a key role in adjusting to the new normal. We must help people to feel safe. It is both social responsibility and business imperative.

Cleaning And Disinfecting Makes People Feel Safe

The first step in making people feel safe in your facility is to create and implement a cleaning and disinfecting program that addresses peoples’ concerns. Your program should the latest safety, infection control, and cleaning protocols recommended in official guidance from the CDC, WHO, and OSHA. Your program should utilize EPA-recommended cleaning agents and disinfectants that are designated for use against Covid-19. You should also provide clear policies and procedures for cleaning and disinfecting your facility and include training for all employees on the proper handling, dwell times, and use of all cleaning chemicals and disinfectants.

That is a lot of work and it will take time and money to implement properly. There is the cost of chemicals and cleaning equipment, time spent researching and training staff on proper use, and safety protocols. And, of course, the time your staff will spend doing the actual cleaning and disinfecting – time they will not be spending doing the work you pay them to do.

If you do not have robust cleaning and disinfecting protocols already in place, starting from scratch may not be a viable option. You may find it more efficient and less costly to hire a reputable commercial cleaning company that has the equipment and know-how to hit the ground running.

Qualified commercial cleaning companies already have the trained staff, the proper procedures and protocols, and the right tools and chemicals, and the knowledge and experience to clean and disinfect your facility effectively. All this adds up to reduced costs for you, faster time to implementation, improved employee productivity, and favorable public perception for your business.

The new normal demands that business owners and facility managers make cleaning and disinfecting an integral part of the customer service offerings. Customers, business partners, and staff now consider health and safety a top priority and it is your job to make them feel safe. This shift in public perception is not likely to go away anytime soon and the sooner you put a rigorous cleaning and disinfecting program in place, the better.

20 Apr 2021
janitorial services

Getting The Most Out Of Your Janitorial Services Company

Hiring a janitorial services company can be a huge boon for your business especially in the midst of the current pandemic. But we should not forget that janitorial services also come with a price tag and it is vital that you understand how to get the most out of your janitorial service provider to ensure the greatest return on your investment. Here are a few tips that will help you and your provider deliver the most bang for your buck:

Get An Accurate Janitorial Services Estimate

Often times when hiring a janitorial service for your place of business, cost becomes a primary factor in determining which provider you choose. It is important to keep in mind that low pricing is not really what ensures a healthy ROI. When vetting commercial cleaning companies you will likely receive a variety of quotes from different providers, and business owners often assume that all the quotes they receive reflect the same level of service.

The reality is if you do not take the time to clearly define your organizational needs you are leaving it up to the service provider to determine the level of service they will provide. Having a clear understanding of what you expect from your janitorial services company and ensuring that they understand your needs and expectations will go a long way toward getting more accurate quotes.

You should know how much space will need to be serviced, how much traffic that space receives, what services you require to maintain the space, and how often it will need to be cleaned. This information is important to your janitorial services provider because different facilities require different cleaning programs, different equipment, larger crews, and potentially more specialized cleaning and/or security protocols. All of these things are taken into consideration when providing an estimated cost for services.

How You Can Reduce Janitorial Services Costs

Consider Your Space

If we consider janitorial services costs on a cost per square foot basis we can find ways to reduce the cost overall. Obviously, the fewer square feet that need to be cleaned the lower the total cost. Of course, you do not want your janitorial services provider to only clean half of your office, but you may find that some areas of your facility require less frequent cleaning. Perhaps your 10,000 sq/ft facility houses 5,000 sq/ft of storage space, 2,500 sq/ft, of office space, and 2,500 sq/ft of common area. Your storage area likely does not need daily cleaning and if it does, it may be a task that can be managed by in-house staff, the same may be true for private office space. On the other hand, common areas and public-facing spaces do require more frequent and thorough cleaning.

Offer Employees A Work-From-Home Incentive

Believe it or not, the amount of traffic in your facility can impact the cost of cleaning. A break room that services 15 employees is much easier to clean than one that services 50 employees. Allowing employees to work from home when possible reduces the amount of daily traffic in your facility and the amount of time required to clean it. For instance, if your office building houses 35 private offices, that takes a relatively large cleaning crew several hours to properly clean. If half of your office staff works from home, you have effectively cut your cleaning requirements in half.

Consider The Frequency Of Cleaning

As was stated earlier, some areas in your facility require daily cleaning and disinfecting. Lobbies, entryways, breakrooms, kitchens, bathrooms, and shared office spaces, just to name a few. These are the areas that you want your janitorial services provider to focus on. Other areas such as storage areas, stockrooms, and private offices may only need to be professionally cleaned once a week, or every other week.

Getting What You Paid For

Just as providing an accurate quote requires you to clearly communicate your needs and expectations, meeting your needs over time requires that you communicate effectively with your janitorial services provider. Organizational needs change over time and if you do not communicate these changes effectively, your service provider will have no incentive or reason to change the services they are providing.

Any reputable janitorial services company wants to retain your business. It is far less expensive for them to maintain an existing client account than to acquire a new one. They want to meet and exceed your expectations. That is why when needs or expectations change you should communicate those changes clearly to your provider.

This is true even when your needs have not changed, but your expectations are not being met. You should always reach out to your point of contact with the janitorial services company with any and all concerns. If you hired a reputable provider, they will bend over backward to ensure your expectations are met.