30 Oct 2022
holiday shopping


holiday shopping



The holiday season is fast approaching and retailers are gearing up for the inevitable rush of consumers. It is estimated that U.S. consumers will spend nearly 1.5 trillion dollars this holiday season. That accounts for 20% of total annual retail spending. It is no wonder that retailers are making every effort to claim a slice of the pie.

With more and more customers choosing to spend their dollars online, twenty-first-century brick-and-mortar retailers will need to plan ahead to take advantage of any and all in-store foot traffic. In order to make your retail operation stand out you will need to meet the needs and expectations of the ever-fickle U.S. consumer.

Providing exceptional customer service and offering holiday promotions are tried and true approaches to increased holiday sales. But in a post-pandemic world, cleanliness is still high on the list of consumer expectations. In fact, a whopping 93% of U.S. consumers state that they would not return to a dirty store.

So, how can you meet consumer expectations for store cleanliness? We are glad you asked! Here are a few tips for maintaining a clean and sanitary retail environment for your staff and customers this holiday season:


Ensuring that the entryway to your retail store is clean and inviting is the best way to draw consumers into your establishment. Make sure that sidewalks and parking lots are cleared of snow and debris and consider pressure washing your storefront prior to the holidays.

Display windows are often the consumer’s first impression of your storefront. They are a tried and true method of highlighting your wares and can often make a passerby a customer. Windows and doors on your storefront should be cleaned thoroughly every day and spot-cleaned regularly during business hours. Be sure that displays featured at the storefront are always stocked and clean.


If you operate in a northern or mountain state the holiday season is sure to bring rain, leaves, snow, and slush. These elements – along with deicing agents and salt – can wreak havoc on your floors and create potential hazards for your staff and customers.

Utilizing high-quality entry mats reduces the potential for slip-and-fall accidents and protects your floors from the dirt, grime, and salt being tracked in from the outdoors. According to the International Sanitary Supply Association (ISSA) six feet of matting at a facility’s entrance will remove 40% of tracked-in soil, 12 feet of matting will remove 80% of tracked-in soil, and 36 feet of matting will remove almost all of it.


It is important to ensure that entry mats are vacuumed at least once per day and that they are professionally cleaned on a regular basis. Likewise, carpets and hard-surface floors should be regularly vacuumed throughout the day. 

Keep additional floor cleaning equipment like mops, dust brooms, and wet floor signage at the ready to address wet floors, spills, and any tracked-in debris. Also, consider keeping a commercial cleaning company on retainer to regularly buff your hard-surface flooring and deep clean your carpets to help minimize damage from tracked-in soils. 


In a post-pandemic world, after-hours cleaning is no longer enough. Customers want to see that you are committed to their health and safety. This means regular cleaning of high-touch surfaces, restrooms, and flooring. Consider hiring a day porter or matron service to manage these tasks for you or add additional staff.

Keep in mind that display fixtures and the items that they hold are being touched throughout the day. Be sure to include these in your high-touch cleaning and disinfecting protocol.

Even though most restrictions have been lifted with regard to public gatherings, people still expect to have access to hand sanitizer and face masks. Make certain that you are making these items readily available to your staff and customers.

20 Oct 2022
wet floor


wet floor

Winter is just around the corner, and with it comes snow and ice, slush and salt, mud and grime. Whether you manage a retail store, office complex, distribution center, or a hotel, your floors are easily one of your most expensive assets and Winter is hard on your floors! Here are some floor care tips from the professionals at Complete Care Maintenance to help you take care of your floors this winter.

Winter is the one season when most of us close our windows and doors in an effort to keep the elements at bay. It is also the one season that seems to make it impossible to keep those very elements from entering our homes and businesses. Snow, salt, slush, and mud are constantly being brought into our dwellings on our feet and the feet of others, inevitably making a mess of our floors.

As if the aesthetics of this wintery mess are not enough, wet and muddy floors also present a real safety hazard for those that walk on them. In addition, the effects that extreme temperature changes, rain, snow, ice, and salt have on our floors can be very detrimental. Over time this can lead to costly repairs or replacement.

Floor Care Tips For Different Floor Types

There is no one-size-fits-all when it comes to proper floor care. Different floor types require different approaches to cleaning and maintenance, approaches that a professional floor care company will thoroughly understand and be able to implement for you.

Wood Floors

Wood floors expand and contract in response to temperature and humidity changes. In the cold winter months, wood floors will contract to leave gaps between planks. While this is normal behavior for a wood floor, it presents additional challenges for cleaning the floors. Water, dirt and salt will often settle in these gaps and can damage the wood and prevent the gaps from closing when the weather warms. It is important that all foreign materials be removed from these gaps to ensure the health of your wood floors.

Thorough cleaning and polishing of your wood floors prior to the winter months can help mitigate the damaging effects of water, ice, dirt, and salt. Regular professional wood floor cleaning services will ensure that your floors retain their health and beauty throughout the coming year.

Tile Floors

While tile floors fare better under harsh winter conditions, they still require proper care and regular maintenance. Different types of tile require different cleaning methods and chemical cleaning products. Some tile floors react poorly to harsh chemicals and abrasive cleaning techniques while others require more rigorous cleaning.

In the winter months, the grout between tiles can become discolored and dirty. Regular professional grout cleanings will ensure that your floor’s grout will retain its integrity and color, leaving your floors clean and inviting.

Linoleum Floors

Linoleum is a popular flooring choice because it is inexpensive and generally easy to care for, however, during the winter months excess sand, dirt, and salt can threaten your linoleum’s finish. These materials are abrasive and can scratch, mar, and dull the floor’s finish. During these more challenging seasons, it is important to pay additional attention to your linoleum and step up your floor care program accordingly.

Like all types of flooring, linoleum requires specific cleansers and techniques to ensure proper care. If you are uncertain how to care for vinyl or linoleum floors, contact a professional floor care specialist.


Carpet needs more frequent vacuuming during the winter months due to the elements and more time spent indoors. Wet shoes carrying dirt, salt, and deicing chemicals can quickly cause staining and visible ‘traffic paths’ on your carpet. If this debris is not fully removed with regular vacuuming and deep cleaning, it can break down carpet fibers and decrease the lifespan of your floor covering.

Regular vacuuming, spot treatment of spills and stains, and mid and postseason deep cleaning by a commercial carpet cleaning company will help your carpet look great throughout the Winter season and beyond. Check to see if the commercial carpet cleaning services near you offer any seasonal carpet cleaning specials this time of year.


Need Help With Your Winter Floor Care?

Complete Care Maintenance has decades of experience caring for floors of all types. Call or contact us today to learn how we can help your floors this winter.

10 Oct 2022
doctor's office


doctor's office

While Covid cases have been steadily dropping for the past several months, health officials warn that this winter will likely bring a resurgence of the virus. That coupled with the onset of cold and flu season and a shortage of healthcare workers is leaving medical facilities stretched. 


A recent article from states that hospitals are preparing for an unprecedented winter of viruses. It will be another winter with Covid cases and one that is expected to include high levels of influenza and other respiratory illness patients.

Flu cases are already on the rise in the U.S. and pediatricians are seeing a growing number of children presenting symptoms of RSV (respiratory syncytial virus) and enteroviruses. Couple that with the anticipated increase in Covid cases due to increased indoor activity and it seems like the perfect viral storm.

In addition to the anticipated rise in respiratory infections, the healthcare industry is dealing with an unprecedented staffing shortage. Healthcare workers are quitting at rates 23% higher than when the Covid pandemic began, leaving those who stay on the front lines with unmanageable workloads and extended hours.


If you manage a medical facility, you are most certainly on the front lines and need to take extra precautions in order to manage what could be a very difficult flu season.

Healthcare officials are urging people to get a flu shot and Covid boosters to help stem the tide and mitigate the need for medical care. Pediatricians and medical professionals are encouraging people to double down on prevention measures like masks, social distancing, and improved cleaning and disinfecting protocols. These approaches have proven effective in the past and are our first line of defense against these diseases.


Medical facilities need to ensure they have ample supplies of personal protective equipment. Masks, gloves, and gowns were in short supply when the pandemic hit, and many healthcare centers were caught off guard. Now is the time to take inventory and ensure sufficient supplies.

It is also recommended that all staff be re-educated on proper procedures for donning (putting on) and doffing (taking off) PPE. Be sure to encourage (or require) the use of face coverings for patients and visitors as well.


Strictly follow the steps for proper hand hygiene and cough etiquette, and encourage staff, visitors, and patients to follow them as well. This will help mitigate the spread of germs in your medical facility. Be sure that you make hand sanitizers, tissues, and masks accessible to all patients and staff and encourage their use. Also, make sure that soap dispensers in restrooms are always full.


High-touch surfaces in a medical facility are far more likely to harbor viruses and bacteria than the average home or place of business. It is vital that these surfaces are regularly cleaned and disinfected throughout the day. Consider hiring professional janitorial staff or a day porter to manage these tasks for you as you may already be working with limited staff. Do not overlook everyday items like common-use pens, clipboards, telephones, and office equipment. 


Hiring a commercial cleaning company with medical facility experience to manage daily cleaning and disinfection will ensure that your facility is properly cleaned and disinfected every day. This allows you to begin each business day with a clean slate and will make maintaining cleanliness throughout the day more manageable.

30 Sep 2022
fall cleaning


fall cleaning

Fall is here and with the shorter days and cooler weather comes more time spent indoors. Unlike last fall when most of the country was shut down due to the Covid-19 pandemic, this fall, people are freer to move about and gather in public places. But just because the pandemic seems to have waned it is important to keep the pandemic wolves at bay.

Public places such as retail establishments, movie theatres, government offices, and office buildings should be gearing up for increased foot traffic and larger concentrations of people as the weather cools. Toward that end, it is important for facility managers to begin thinking about how they will keep their staff and visitors safe from potential health risks.

With increased foot traffic comes greater potential for the spread of germs and viruses. Creating and implementing a well-thought-out cleaning and disinfecting program is a vital first step for any business or organization that expects increased foot traffic during the busy fall and winter seasons. 

Here are some tips for keeping your staff and customers safe this fall and winter:


The pandemic has changed the way people feel about cleanliness. Staff and customers expect increased cleaning and disinfecting in places of work and establishments that they visit. Just because pandemic restrictions have been lifted does not mean pandemic-inspired behaviors should change. People need to feel safe in public places and as a facility manager, it is your responsibility to ensure that they do. 


Providing convenient access to hand sanitizers, wet wipes, and masks will help people to help themselves and promote better hygiene. Always ensure that restroom supplies are plentiful and that soap, paper towels, and toilet paper dispensers are full at all times. 


Let your staff and customers know that you are making efforts to ensure a safe environment. Post signs from your commercial cleaning provider, hire a day porter, and actively encourage staff to promote good hygiene. Have someone assigned to regularly clean and disinfect high-touch surfaces and rotate clipboards, sign-in sheets, and common-use pens and pencils.


Whether you manage this in-house or outsource it to professionals, staff and customers will notice if your place of business is regularly cleaned and sanitized. Just like you, others can tell if a facility is well-maintained if the floors and restrooms are clean, and if the business management is paying attention. Make every effort to ensure that everyone that enters your facility feels comfortable and safe.


Commercial cleaning companies know how to maintain a clean and sanitary environment. They can help you to identify problem areas, establish cleaning protocols, and advise you with regard to the best cleaning supplies and equipment. Not to mention the fact that they are more than capable of managing your cleaning and disinfecting needs.

Complete Care Maintenance has decades of experience with commercial cleaning and offers free consultations to help you devise and implement an effective cleaning regimen for your facility. Call or contact us today to learn more.

20 Sep 2022
business cleaning


business cleaning

There are obvious benefits of having your business professionally cleaned. The overall aesthetic, employee satisfaction, and productivity to name a few. However, one of the most important benefits of professional cleaning is the mitigation of germs. Commercial cleaning crews recognize that in this day and age, the removal of germs and pathogens is one of their primary tasks. 

These individuals know that germs are hiding everywhere. It is not just high-touch surfaces and restrooms that need to be cleaned and disinfected. Your entire facility is harboring germs and illness-causing pathogens.

This is why professional cleaners take all cleaning tasks seriously. They realize that every cleaning task contributes to the mitigation of germs and pathogens and creates a healthier environment for their client.

Here are some seemingly mundane cleaning tasks that commercial cleaning crews perform in an effort to remove and reduce germs and pathogens within your facility:


Dusting may not seem an important aspect of germ mitigation, but it is. Dust contains bacteria and germs and removing it from hard surfaces is an important step in the cleaning and disinfecting process. Professional cleaning crews practice a top-down approach to dusting – starting with high surfaces and working their way toward the floor. This ensures that they are not causing dust to accumulate on already dusted surfaces.


This may seem obvious as a germ mitigation practice. Surface cleaning is also an important step in the disinfecting process. Professional cleaners recognize that this is only the second step in the disinfecting process and they are focused on doing it the right way. 

Professionals always wipe in one direction to avoid redistribution of dirt and germs. They use different wipes for different areas of your facility to avoid cross-contamination and they apply CDC and OSHA-compliant disinfectants and procedures after cleaning a surface.


Most people do not think about the germs and bacteria that are hiding in their carpets. The fact of the matter is that your carpets are home to a plethora of nasty organisms. In fact, microbiology research published in 2001 found an average indoor carpet to be about 4,000 times dirtier than a toilet seat, with about 200,000 bacteria per square inch.

Regular vacuuming with a commercial grade vacuum along with regular deep cleaning can help keep these nasties in check and help keep your facility germ-free.


If the number of bacteria in your carpets surprises you, you will be shocked to learn how many germs are living in your trash receptacles.

Consider for a moment the types of things that end up in the trash. Leftover foods, drinks, used tissues, chewing gum – the list goes on and on. All of these things are a virtual playground for illness-causing bacteria like Salmonella, Listeria, and E-Coli.

Professional cleaning crews will not only remove the trash but clean and disinfect the receptacle to inhibit the growth of bacteria. They will also line the can with a trash bag to help keep it clean between cleanings.

While you can perform these tasks in-house, you can not be sure that they are being done to professional standards. Hiring a professional, commercial cleaning service ensures that these areas and others are cleaned and disinfected properly.

If you would like help with the cleaning and disinfecting of your facility, call on Complete Care Maintenance for a free, no-obligation quote.

10 Sep 2022
warehouse cleaning


warehouse cleaning

Warehouse cleaning is different. Keeping an office or retail establishment clean is a challenging task. Keeping a distribution center or warehouse clean takes the challenge to a whole different level. 

Because these spaces are extremely large and typically have high ceilings, they have a tendency to collect a lot of dust and much of it builds up on high surfaces. High-surface dust eventually gets redistributed throughout the facility by fans, movement of goods, and HVAC systems.

Large expanses of hard flooring found in these workplaces require regular upkeep and specialized equipment. In addition, warehouses and distribution centers often include machinery and heavy equipment that constantly redistribute dust and debris.

On top of these complications are the typical cleaning challenges associated with office spaces, break rooms, restrooms, and other common areas throughout the facility.


As is true of any workplace and clean and sanitary environment promotes worker health and productivity. In a warehouse or distribution center cleanliness also reduces workplace accidents and injuries.

In addition, regular cleaning can reduce the amount of dust accumulation in the facility which can extend the useful life of machinery and heavy equipment, not to mention protect the products being processed.

Maintaining a regular cleaning schedule can help mitigate dust and debris, improve worker productivity, and allow machinery and equipment to operate more efficiently.


High Surfaces

High surfaces are common in a warehouse environment and can be extremely challenging to clean. The dust has a tendency to accumulate in these areas and is constantly being filtered down onto lower surfaces. 

Cleaning these areas typically requires the use of lifts or ladders and high-filtration vacuums and other specialized cleaning equipment. Because cleaning personnel must work at extreme heights, high-surface cleaning can be dangerous. It is always best to rely on professionals for this type of cleaning.

Warehouse Floors

Warehouse and distribution centers typically have large expanses of hard-surface flooring. Large floors like this can not be cleaned efficiently with a mop and broom. 

Maintaining floors of this size requires specialized equipment like mechanical scrubbers and sweeper machines. These machines should only be operated by trained individuals. 

In addition, different types of flooring require different types of maintenance. It is always best to consult a professional when deciding what types of cleaning solutions and equipment to use as well as the frequency of cleaning.

Waste Management

Distribution centers and warehouses produce can a lot of waste. They also need to manage a huge amount of recyclable materials. Packing materials, cardboard, paper, and plastic all need to be sorted and placed in the appropriate bins.

Many of these facilities operate for extended hours which not only increases the amount of waste and recyclable materials but also makes it more difficult to manage. This makes waste removal and the processing of recyclable materials an ongoing task.

General Cleaning

In addition to all of these specialized cleaning requirements, warehouse facility managers still have to deal with the general cleaning associated with any business operation. There are restrooms, break rooms, and office spaces that need to be cleaned and sanitized on a regular basis.

These areas need to be cleaned and disinfected regularly during working hours to ensure the health and safety of staff and visitors.


If you would like to learn more about the challenges of warehouse and distribution center cleaning take a look at this article. Or contact Complete Care Maintenance for a free on-site consultation.

30 Aug 2022
medical facility cleaning


medical facility cleaning

Not every commercial cleaning company is qualified to manage the cleaning requirements of a medical facility. Medical facilities must meet stringent standards of cleanliness and sanitation. Cleaning companies that engage in medical facility cleaning require specialized training in infection control, blood-borne pathogens, sharps handling, and management of biological waste. 

In addition, medical facility cleaning providers should be familiar with government regulations particular to the medical community including HIPPA and OSHA. They should have a solid understanding of Hospital Acquired Infections, dwell times, and the difference between cleaning, sanitizing and disinfecting.

When vetting prospective providers for your healthcare facility it is important to ask the right questions, request proper documentation, and review all references. Here are some tips for weeding out the less than qualified providers and hiring the best medical facility cleaning company.


Can the prospective cleaning service provide evidence that they engage their employees in ongoing training specific to the demanding nature of the healthcare industry? Training should include cleaning, disinfecting, and sanitizing protocols, HIPPA and OSHA regulations, blood-borne pathogen protocols, sharps and biological waste protocols, cross-contamination avoidance, and professional communication.

Prospective providers should be able to show a dedication to ongoing employee training specific to the healthcare industry. Evidence of such training might include training program outlines, schedules, or certifications, 


Before contracting with any medical facility cleaning provider you should make certain that they have experience providing services within the healthcare industry. While the average business may be able to accommodate some on-the-job training, the stakes are just too high in the field of healthcare – even small mistakes can lead to huge consequences. 

A reputable provider should be able to show experience with healthcare cleaning services and provide references upon request. Experience is something that can not be taught and solid references from other healthcare providers speak volumes about a provider’s healthcare cleaning experience.


Healthcare facilities are often home to vulnerable populations, sensitive patient information, medical records, and prescription medications. It is an environment ripe for criminal activity and it is vital that whomever you engage to provide cleaning services within your facility rigorously screen their employees.

Commercial cleaning providers that take employee screening seriously will be able to communicate the specifics of their candidate hiring, screening, and onboarding processes.


Due to the sensitive nature of the healthcare environment and the specialized training required to work within that environment, it is important that your cleaning services provider employs dedicated supervisory staff for all cleaning personnel. You should be provided with all supervisor names and contact information to ensure clear lines of communication should any issues arise.


Any well-organized company has a clear chain of command and a well-defined communications hierarchy. Your medical facility cleaning provider should provide you with both. This helps you to resolve issues with lower-level staff and assures that your provider has a solid organizational structure with satisfactory oversight at every level.


Complete Care Maintenance has extensive experience providing cleaning services within the medical community and would be honored to bid on your project. Call or contact us today to speak with a customer service representative.

20 Aug 2022
multi-tenant office cleaning


multi-tenant office cleaning

Managing a multi-tenant office complex comes with a lot of responsibilities. First and foremost among those responsibilities is ensuring that your tenants are happy. As a property manager, you understand the value of retaining tenants. Tenant retention is much less expensive than tenant acquisition and existing tenants come with fewer surprises.

One key to tenant satisfaction is a clean and inviting property and satisfied tenants are less likely to move on to another facility. There are many approaches to multi-tenant office building cleaning. Some property management firms choose to leave the responsibility for the cleaning of individual office spaces to the tenants themselves, while others offer professional cleaning services that include individual offices. Regardless of your approach, having a plan for managing the cleaning of your facility is key to your success.

Here are a few tips for maintaining a clean and inviting multi-tenant complex that will help will help with tenant retention and make acquiring new tenants easier should the need arise:


Managing the cleaning requirements of a multi-tenant facility in-house is an enormous responsibility. It is not a one-person job which means you will need to hire a cleaning staff and someone to train and manage that staff. You will then be responsible for payroll, benefits, uniforms, and equipment costs – not to mention the costs associated with recruitment and hiring the staff in the first place.

Outsourcing your facility’s cleaning requirements to a qualified commercial cleaning company relieves you of most, if not all of these responsibilities. In addition, a qualified commercial cleaning company will have trained staff, processes, and protocols already in place so that they can hit the ground running without the inevitable pitfalls of on-the-job training. 

A professional cleaning provider will bring many additional benefits to the table. They will provide their own cleaning chemicals and equipment, they are bonded and insured, they manage and pay their staff, they provide well-trained cleaning personnel, and they are obligated and motivated to perform well.


You will need to decide if your tenants will be responsible for the cleaning and maintenance of their individual office spaces or if you will provide cleaning services for the entire property. There are pros and cons to both approaches.

Providing professional cleaning services as a perk for your tenants is an appealing amenity that many will appreciate. In addition, having one company manage all of the cleaning responsibilities throughout your office complex ensures consistency and quality. It also means that you can set the standards of cleanliness for your facility rather than leaving it up to individual tenants.

On the other hand, this perk comes at a cost. You will pay more for commercial cleaning services and will likely accommodate the added cost through higher rental rates. This may make tenant acquisition more challenging. It may be worth it to speak with your commercial cleaning provider about discounted rates for your tenants and leave the decision up to them. 

Either way, making every effort to utilize the same provider for your entire office complex will make everyone’s life easier and ensure quality services, consistent standards, and more effective communications among you, your tenants, and your provider.


Whether you decide to manage the cleaning for the entire complex or allow tenants to manage their cleaning requirements, you will want to set a schedule with your cleaning provider. This is particularly important if your cleaning provider will be managing your entire complex. It is also a vital step for large Muti-tenant complexes as these may require multiple days to thoroughly clean.

For most office environments after-hours cleaning is most appropriate. This allows cleaning crews to work without distractions and does not interfere with day-to-day office operations. Large complexes and office buildings may require a cleaning service to work every evening to accommodate the number of tenants being serviced.

A commercial cleaning service with experience in multi-tenant office complexes will be very helpful in setting up a cleaning schedule, will make every effort to accommodate the needs of individual tenants, and will even establish individual points of contact for every tenant in your building. This ensures that every tenant gets what they require from your commercial cleaning provider without you having to manage every individual request.


Many commercial cleaning providers offer day porter services that can be of great benefit to large office complexes. Unlike the cleaning crews that work after hours, day porters work to maintain your facility throughout the workday. They provide essential cleaning and maintenance services during business hours and can become an integral part of your staff.

In addition, day porters can often manage day-to-day tasks that would typically interrupt your workflow. Signing for and receiving packages, facilitating third-party contract workers, or replacing a burned-out lightbulb are just a few of the tasks a day porter can help with.

Day porters also provide a visible cleaning presence throughout the workday. This helps reassure customers and tenants that you take their health and safety seriously and are willing to go the extra mile to ensure a clean and sanitary environment.


Complete Care Maintenance provides professional multi-tenant office building cleaning services in New Jersey and Pennsylvania. With over five decades of industry experience, we can manage office and facility cleaning at scale. Let us help you build stronger relationships with your tenants through professional cleaning services.