5 Things You Don’t Want From Your Commercial Cleaning Company
As a business owner, you expect a lot from your commercial cleaning company, and rightfully so. After all, they are a provider that you compensate for the services they provide. While the list of expectations that you have for your janitorial service provider is long, there are some things you do not want. Here are five things that you do not want from your commercial cleaning service:
1 A Lack of Training
A quality commercial cleaning company should have well-trained, professional employees. A lack of training means that your office or commercial space is likely not being properly cleaned and cared for. This can have adverse consequences for you, your staff, and your clients – not to mention your business’s bottom line. Knowledge of proper cleaning techniques, the use of appropriate chemicals, and the safe operation of equipment are essential to efficient cleaning.
2 Poor Quality Control
Training and professionalism are not a set-and-forget type of thing – they require oversite. Employees need to remain engaged with the service they provide and to understand that their performance is constantly being evaluated. Team leaders and managers need to follow up with random inspections, ongoing training, and performance reviews. This helps ensure that your commercial cleaning staff remains focused on the work they perform. As a business owner, you expect reliable and consistent service from your janitorial services company. Your janitorial services company should expect the same from their staff.
3 Poor Communications
If your commercial cleaning company fails to communicate with you on a regular basis, how can they be sure that they are meeting your needs? Regular communication helps ensure that you are satisfied with the work being performed, allows you to ask questions of them, and helps to create a strong working relationship. You should always be provided with a direct line to upper-level management and should expect a prompt response to all inquiries.
4 Poorly Maintained Equipment
A quality commercial cleaning service understands the value of properly maintained equipment. Furthermore, equipment like floor strippers, buffers, and waxing machines must be properly maintained. This ensures efficient operation and prevents accidental damage to floors. Even everyday items like vacuum cleaners, ladders, and booms need to be well-maintained. Besides, if your janitorial service’s equipment is poorly maintained, you should wonder how much attention they pay to other aspects of their business.
5 Security Lapses
In many cases, commercial cleaning crews are expected to work outside of normal business hours. This means that you must trust them with access to your facility when nobody is there. For some companies, security goes beyond ensuring that doors are locked and alarms are set. There may be additional security measures that cleaning crews need to understand and can be trusted to enforce.
The last thing that you want is to find that the cleaning crew failed to lock your doors or turn on the alarm prior to leaving. Your cleaning services company should ensure that their staff is well-trained on security protocols and that they are individuals who can be trusted. Proper background checks and onsite supervision are essential to ensure the integrity of the staff.
Do any of the above items remind you of your commercial cleaning company? If so, Complete Care Maintenance can help. We are dedicated to ensuring that our clients enjoy a worry-free relationship with a quality janitorial services company.