5 Signs That You Need To Fire Your Cleaning Company
Are you feeling a little underserved by your cleaning service? Have they become complacent in their cleaning duties and no longer going the extra mile to make your facility shine? Has the cost of the service steadily increased without any recognizable benefit to you? If you answered ‘Yes’ to any of these questions, it might be time to consider a new provider. Here are five signs that you need to fire your cleaning service and look for a new provider:
1) Apathetic Cleaning Crews
Apathy is like a virus and it can spread like wildfire within a team. If your cleaning crew seems less than enthusiastic about the duties they perform, if they are wavering in their commitment to a job well done, it may be time to look for another provider.
Apathy leads to laziness and sub-standard performance. In a cleaning crew, it will manifest itself in unfinished tasks, forgotten trash bins, and less than clean restrooms. If you find that your facility is not getting cleaned as well as it used to, apathy may be the cause.
If the apathy that you witness among cleaning crew members is also reflected in communications with company managers and owners, that is a sure sign that it is time to fire your cleaning company.
2) High Employee Turnover
If new faces are showing up on the cleaning crew every other week, something is not right. This is indicative of a company with high employee turnover rates and high turnover rates are bad for their business and yours.
If your cleaning company is having a hard time finding, keeping, or managing employees they are costing you money. New hires require training and a company that is scrambling to meet client demand is likely putting staff in the field who are not fully trained. These individuals are learning on the job and you are paying for their education.
Untrained employees are less likely to perform as well as seasoned staff and that means some areas in your facility are not getting the attention they deserve. In addition, poorly trained cleaning crews are less familiar with cleaning and safety protocols which can lead to damaged surfaces or worse, injured staff.
If your cleaning company can not maintain seasoned staff, it may be time to let them go.
3) A Lack Of Communication
Nothing is more frustrating than trying to communicate with an unresponsive provider. If you are waiting days to hear back from your cleaning company, if there is no clearly defined protocol for issue resolution or complaints, or if issues are met with empty promises that never come to fruition, it’s time to fire your cleaning company.
Any reputable provider will have clear lines of communication and a hierarchy of command. This means that if a crew member is unresponsive you can approach their team leader. If the team leader can not resolve an issue, you can approach their immediate supervisor. All issues, requests, and complaints should be resolved in an efficient and satisfactory manner and someone should follow up with you to ensure the issue was addressed.
4) Lack Of Accountability
If your cleaning company’s management staff fails to conduct routine inspections and quality checks, they are doing you a disservice. Regular inspections and quality checks help enforce accountability for cleaning crews and allow management to address issues and inconsistencies before they become commonplace.
In addition, regular inspections, quality checks, and employee evaluations help management to identify training opportunities which in turn promote better training and more efficient processes. Smart companies provide oversight in an effort to continually improve their services through better training, better management, and employee accountability.
5) Reckless Security Practices
Let’s face it, you have to be able to trust your cleaning services provider. In many cases, these individuals have access to your facility outside of normal business hours. They must be trusted to honor your facility’s security protocols. Failure to lock up, set alarms, or respect the privacy of you and your employees is a serious breach of trust that can not be tolerated.
If your cleaning services provider fails to respect your company’s security policies and protocols, fire them.
Looking For A Professional Cleaning Service?
If you find yourself shaking your head in agreement with any of the points above, it may be time to fire your current provider. Of course, before you do, you will want to vet prospective companies to replace them. Complete Care Maintenance offers a variety of commercial cleaning services to meet any business need. Call or contact us today to get a free quote.